1. 1830 Kirman ave apt a4, Reno NV. 89502•(775)209-9789•Hambmath@yahoo.com
Mathew W. Hamby
Objective
To succeed in an environment and excellence and earn a job which provides me job satisfaction and
self-development and help me achieve personal as well as organizational goals.
Experience
Aug, 2015-July, 2016 Fusion Contact Center Reno, NV
Phone Concierge
 Assisting customers placing phone orders for restaurants and de-escalating complaints.
 I received multiple awards for outstanding customer service.
 Mastered multiple restaurant menus.
Feb,2015-June,2015 Crysalis Reno, NV
Care provider
 Supervising disabled adults.
 Assisting individuals with daily tasks.
 Keeping the home clean and providing supervision on outings as well as being a mentor.
Sept,2014-Jan,2015 Fusion Contact Center Reno, NV
Customer service
 Making and receiving calls for health insurance.
 Ability to handle a mass amount of calls.
 Handling transfers between clients and customers.
Apr,2003-Apr,2009 Straw Hat Pizza Cerritos, CA
Delivery driver
 Collecting money from customers making change.
 Planning routes for multiple orders.
 Making product cleaning the kitchen area.

2. [Phone number]•[E-mail address]
[Your Name]
Apr,2001-Apr,2003 West corp. Reno, NV
Customer service representative
 Taking and placing orders for multiple lines of cell phones.
 Helping customers troubleshoot and resolve problems with billing and technical issues.
 Awards for attendance and outstanding sales.
Apr,1999-Apr,2001 Teleperformance usa Reno, NV
Tele-Sales associate
 Making manual outbound calls.
 Conducted telephone interviews to process home mortgage applications.
 Telephone surveys for the FAMILY FUED.
Feb,1997-Apr,1999 Godfathers pizza Reno, NV
Asst. Manager
 Supervising multiple employees.
 Checking Inventory as well as end of day money counting and handling deposits.
 Maintaining quality service of product and service.
Education
1995-1997 Long Beach City College Long Beach, CA
H.S. Diploma
 College classes Math, Fire sciences and, carpentry.
References
References are available on request.