1. Kiah Poulos
108 Carolina Avenue
Greer, South Carolina 29650
864-729-9138
thekiahnicole@gmail.com
December 2016 - Present
Schlotzsky’s Deli - Greer, South Carolina
Food Service Attendant
Accept payment from customers, and make change as necessary.
Request and record customer orders, and compute bills using cash registers.
Clean and organize eating and service areas.
Select food items from serving or storage areas and place them in dishes, on serving trays, or
in takeout bags.
Prepare simple foods and beverages such as sandwiches, salads, and coffee.
Notify kitchen personnel of shortages or special orders.
Clean work areas, equipment, utensils, dishes, and silverware.
Prepare a variety of foods according to customer's orders.
Package take-out foods or serve food to customers.
Portion and wrap the food, or place it directly on plates for service to patrons.
Inform supervisors when supplies are getting low or equipment is not working properly.
April 2003 - June 2013
MTP Nursery and Landscaping - Greer, South Carolina
Executive Assistant
• Perform administrative and office support activities for company, directly reporting
to CEO.
• Field telephone calls, receive and direct visitors, word processing, filing, and faxing.
• Coordinate work flow
• Update and chase delegated tasks to ensure progress to deadlines
• Take initiative in manager's absence
• Keep projects on schedule
• Check deadlines on incoming requests and put preliminary work in play
• Process replies on own initiative or from bosses' dictation or notes
• Handle all inquiries within my capacity
• Provide back-up materials for callbacks
• Maintain calendar; ascertain which events require boss's presence
• Fix commitments to maximize boss's time efficiency; Allow decision/desk time
December 2000 - April 2003
MCI - Greenville, South Carolina
Inbound Customer Service Representative
Confer with customers by telephone or in person to provide information about products and
services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customer's problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results and
any planned adjustments.
Resolve customer's service or billing complaints by performing activities such as applying
credits and adjusting bills.
Education
Palmetto Unified School District 2016
Vocational Horticulture
OSHA Safety Certification

2. 2
Greenville Technical College 2016
ServSafe Certification
Introduction to Manufacturing and Warehousing Certification
Greer High School 1991-1995
High School Diploma