Ganesan is an experienced IT professional seeking a new opportunity. He has over 3.9 years of experience in roles such as Windows Administrator and System Engineer. He is proficient in technologies like Windows Server, Active Directory, VMware, and networking. Ganesan holds a diploma in computer science and is Microsoft certified. His responsibilities have included managing servers, networking equipment, backups, security, and providing user support. He aims to utilize his skills and experience to solve problems, increase productivity, and work effectively individually or as part of a team.

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Ganesan.A
Mobile:+91 9787665496
Email : ganeshan175.1992@gmail.com
Objective
An accomplished IT professional, able to understand requirements, organize tasks, and provide
impeccable solutions. Able to solve problems, provide results, increase productivity, and
capable of working in a team or individually.
Education Qualification
 Completed Diploma in Computer Science Engineering with 86% from Murugappa
Polytechnic College, Avadi during the Period of June 2009 to March 2011
 Secondary School Evaluation with 78% from Govt Boys Hr.Sec.School on March 2009.
Certified Courses
 Completed Microsoft Certified Solution Expert (MCSE) at Sansbound Networking School.
Technical & Server Skills
Microsoft Server: Microsoft Windows Server 2003, 2008, 2012
 Implementing, Managing and Maintaining Network Infrastructure including Active
Directory, Group Policy, VPN, WSUS, DFS, DNS, DHCP, IIS, IP-Addressing.
 Installing, Configuring and administrating the VMware ESX server for Server platform and
VMWARE Workstation for Client platform.
 Installing and configured IIS and Web pages.
 Installing and configuring File and Print Servers. And Maintaining the Permission level for
each User’s.
 Deployment of OS via WDS.
 Managing and Monitoring the Active Directory, Replication, Users and group Policy
management via MMC and Support tools(DC monitoring tool, ADBPA tool, AD
Repadmin).
 Remote Administration using terminal service and other Remote
Tools.(MSTSC,Dameware,Bomgar,Ammy Admin,PC Anywhere).
 Managing and Controlling the User accounts using Active Directory.
 Well knowledge about ITIL foundation.

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Operating Systems : Windows XP/2003, Vista/2008, Win 7/2012, iOS
Software’s : MS Office Package, PC Anywhere, Symantec Ghost, Dame
ware Remote Console, Email (Microsoft Exchange)
Hardware : Managing and Troubleshooting with Intel, HP ProLiant DL380
Server, HP Pro ML110 Server, Dell PE Server, Client End PC’s, and
Network Printers.
Virtualization : MS Hyper-V, VMware Workstation, VMware Esx & Esxi
Networking : Server-Client Network (OSI model), Network Topology and
Networking Protocols like TCP/IP. Routers, Switches, Firewall.
Professional Experience (Overall 3.9+ Year)
Company 3 : WIPRO Infotech Ltd
Duration : March 2014 to till date
Designation : Windows Administrator (L2)
RESPONSIBILITIES
 Responsible and Supporting for Second-level support for all server and Applications
software related issues.
 Added and removed server roles and features, configured AD Domain Services roles,
configured network infrastructure roles, configured file and print services.
 Maintaining the Symantec Backup Exec based BACKUP and STROAGE.
 Managing and Administrating RSA Security Server. And configuring the RSA
Secure token to all Corporate clients.
 Managing and monitoring the Symantec Endpoint Protection (SEP) Enterprise
Antivirus (12.1) Server.(Update & deploy the latest virus definition to all AD Clients and
protect the Corporate PC’s).
 Installing, Configuring and Administrating the Virtualized Server 2003, 2008 through
VMWare ESX Server and MS Hyper-V.
 Implementing security policy and virus protection.(UAC Control, USB Blocking, Firewall
Implement)
 Managing and monitoring the Infrastructure Network Devices like HP 3500 poe,HP
2620,CISCO Cat2960 Switches, Juniper SRX based Firewalls.
 Administrating Voice Communication Network.(Alcatel Omni vista EPABX Server).
 Monitoring and Managing the Active Directory, DNS and DHCP Server.
 Creating Users, Groups, and Profiles, implementing Security Policies.
 Managing and Administrating Kaspersky AV Servers to Manage Clients to protect the
Environment Against threats.

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 Coordinating to all Service Provide Vendor like WIPRO ESCARE, HP, TATA
Communication, Bharti AIRTEL, Alcatel Lucent and Global Level Application
Vendor(Trustwave,Opera PMS).
 Monitoring the servers at various locations using remote utilities Ammy Admin, VNC,
Symantec PC anywhere, and RSA Hosted Bomgar.
 Perform routine Audits like selective file log list, Disk space utilization, print scheduling,
and involved in Process Management, Crisis Management and Team Management.
 Generate & circulate Daily/Weekly/Monthly Server Check list to appropriate Stakeholders.
 Responsible for Network Security Standard policies like PCI DSS (Payment Card Industry
Data Security Standard) for Hotel guest safe Money transaction.
 Responsible to create CIR (Critical incident report) at times of crisis and to circulate to RCA
(Root Cause Analysis) report to the concerned clients.
 Basic knowledge of industry standards and IT audit requirements.
 Responsible for handling a team of 8 members involved in solving escalation calls and other
queries, As per the set guidelines for Severity Levels and closing the Calls on priority basis
to achieve 100% SLA, thereby acting as a shift lead thus managing the helpdesk issues and
supervising the Call desk & call assignments.
Company2 : DHII Tech Pvt Ltd
Client : Bharat Petroleum Corporation Limited
Duration : July 2012 to March 2014
Designation : System Engineer
RESPONSIBILITIES
 Handling all windows related issues.
 Handling Client Desktop and Laptop Hardware Issues solving.
 Providing the technical support for all server hardware, software and Application related
Issues.
 Monitoring the all clients system and removed the Nonstandard apps and software’s as on
weekly basis apart from the Client standard software.
 First level of Handling & coordination of LAN & WAN along with Cisco Routers.
 Managing calls and escalation for all remote location Using IBM Tivoli Apps (IBM
WebSphere Application Server 6.1).
 Following up all Vendors & Network Service Providers like BSNL, TATA.
 Reporting Project Activities to Project Manager and Team Lead.
 Has maintained good CSAT score and met the SLA as per the norms with zero call
violation
 Implementation of automation for the tasks carried by admin/field team members
 Managing and maintained the total Southern Regional Assets like Laptop, Desktop, Printer,
and Network Devices.

4. 4
Company1 : Tube Investment Corporation Ltd
Duration : From April 2011 to January 2012
Designation : Support Engineer
RESPONSIBILITIES
 Logging vendor calls & coordination for closing the call
 All OS Installation, OS related Trouble shooting, Client end software support.
 Providing Desktop, Laptop and printer hardware related troubleshooting.
 Installed and configured the all kinds of Printer (USB, Network).
 Providing the Network support (Cable Crimping, Pair modifying..)
 Handling MS Office and Oracle ERP related issues.
 Maintaining the Incident Management
 Troubleshooting Registry level issues
 Maintaining the Inventory Management
 Responsible for IT & Communication Network Infrastructure & Network Equipment and
connectivity of Servers & desktops
 Technical co-ordination with vendors for troubleshooting
Regular Shift Checks for Equipment Performance
 Preparing various reports on Daily, Weekly and Monthly basis like Daily work, Daily
checklist for Network connectivity, Server Services, Weekly backup, Mail utilization Report,
Bandwidth utilization report, Monthly call report, shift report,
 Shift Scheduling & Reporting
 Backup verification & monitoring for users data & network devices.
 Administering & monitoring the daily log of Servers
 Daily Antivirus report & update all clients with latest definition.
 Maintaining and configurations the domain User’s Account & Group Policy
 Maintaining Change Management & Incident report
Achievements
 Lead the DR (Disaster Recovery) Process during the major fire accident at Client Corporate
Office (BPCL) and co-ordinate with the Network providers, Server providers for Recreate
the previously installed mission.
 Achieved the Extraordinary Performance Employee (EXTRA MILE) Award at Global Client
site (IHG).

5. 5
Personal Details
 Name : Ganesan.A
 Father name : Arumugam.N
 Date of Birth : 17.06.1992
 Address : No: 19, Nethaji Nager, Arakkonam, Chennai
 Languages Known : English & Tamil, Hindi
Declaration
I hereby declare all the above furnished information is true with best of my knowledge
and belief.
Yours Sincerely,
Place: Ganesan.A
Date: