1. Professional Curriculum Vitae
Ms Lerato Virginia Mopedi
612 Tsamine Street +27 (0) 83 725 5173
Chiawelo Ext 3 leratomopeli@gmail.com
Soweto South Africa
johannesburg 8209271200080
Professional Work Experience
Company: iOpen Group ( Consultancy )
Call Cantre: Bosch Siemens and Electrolux Appliances
Year: 11-03-2012 to date
Designation: Call Centre Agent ( Customer Service Department/ Receptionist )
Resposibilities:
• Dealing with clients complains
• Following up on job cards, feedbacks from repair agents
• Assist clients with logging service calls
• Provide optimal level of service to all clients through
• emails, telephone and faxes
• Calling out clients to do surveys
• Training of new call centre agent's
• Taking charge of the team when the team not is not available
Company : Sunglass hut SA
Retail Store for high fashion brand shades
Year : 03-11-2008 to 04-11-2011
Designation: Sales Consultant & Training Team leader
Responsibilities:
• Managing the performance of the kiosk
• Responsible of all the finances of the store and the incoming of the new stock
• Merchandising and selling of high fashion brands
• Reaching of weekly, menthly and store target
• Stocktaking and making sure the correct procedures are followed
Reason for leaving: Different Challange
Company : Deboniar's Pizza
Hopitality: Resturant
Year : 01-09-2006 to 02-11-2008
2. Designation: Cashier
Responsibilities:
• Delivering great customer service
• Taking orders over the counter
• Taking orders over the phone
• Taking out client orders in due time
• Cashing up Drivers when they knock off
• Making sure front of house is clean at all times
Reason for leaving: Better Opportunity
Company : Crew-Interlink SA
Credit Clearance : Consolidation of debts
Year : 10-01-2005
Designation : Tele-Sales Consultant/ Receptionist
Responsibilities:
• Taking inbound calls and Making out bound calls
• Build Client interest in the services and product offered by the company
• Consulting with potential clients who came in the office, to our clients
• Cosulting with clients when they wanted follow up
• Reaching monthly targets
• Making apppointments for the agent's for the clients who came through the office
• Placing an advert on the paper for the company for marketing
• working on switchboard of 8 lines on one phone
Reason for leaving : The company closed
Educational and Career Development
Call centre Certificate, Cornerstone
Subjects included Inbound, Outbound and Computer Studies
Computer Literacy
Ms Office, Ms Excel, Ms Word, MS Outlook, E-mail and Internet
Languages
English, S.Sotho,Zulu, Twana,Pedi and Xhosa
References
Lucky Radebe, Team Leader (iOpen ) +27 (0) 72 517 3473
Garth Rufus, Supervisor (iOpen ) +27 (0) 10 590 5980
