1. 2350 Webster Avenue 5A, Bronx, NY347-552-968@icloud.com
Shevona Pickering
Objective
To achieve a sound position in the corporate world and work enthusiastically with a team to achieve
the goals of the organization.
Customer Service Professional
2009 - 2014 Merchant Processing Services Brooklyn, NY
Client Support/A ccount Management
 Worked with 15 sales professionals covering the whole NYCarea,responsible for than 150
individual and corporate accounts.
 Support sales reps in opening new accounts and upgrading existing service.
 Quickly and effectively solve customer challenges,served as the main liaison between customers
and management.
2007 - 2009 First Transit Long Island City, NY
Reservationist
 Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
 Scheduled and confirmed trips forclients.
 Directed calls to appropriate individuals and departments,provided an elevated customer
experience to generate loyalclientele.
2004 - 2007 Ikea Direct Nottingham, MD
Customer Service A gent
 Answered an average of 100 Calls per day,addressing customerinquiries,solving problems and
providing new product information.
 Handled daily heavy flow of paperwork and cooperated with the accounting departmentson
invoicing and shipping problems.
 Achieved sales goals and service performance,
2003 - 2004 Kings Teleservices Brooklyn, NY
Call Center Representative
 Answered product questions with up-to-date knowledge.
 Data Entry
 Assisted clientswith orders and company inquiries.
Education
2003 Boys and Girls High Brooklyn, NY
High School Diploma

2. References Furnished Upon Request