1. C U R R I C U L U M V I T A E
OF
J I V E N I R A N C H O D
I am a passionate, hardworking, ambitious, self-starter who is very comfortable working to tight deadlines. I adapt
easily to new challenges and different scenarios thus I am able to work independently and as part of a team. I also
have great communication and interpersonal skills and excellent analytical ability and I believe that this coupled
with my drive to succeed and enthusiasm makes me an asset to any organization or team.
 Driven in all aspects of my job to achieve business objectives.
 Confident in my engagement and consultation with clients on all levels for business.
PERSONAL DETAILS
SURNAME Ranchod
NAME Jiveni
IDENTITY NUMBER 8402020284089
ADDRESS 2 Bower Street
Mandalay
7785, Cape Town
CONTACT NUMBERS Mobile: 072 388 3196 / 021 941 1179
GENDER Female
MARITAL STATUS Married ( 1 child )
NATIONALITY South African
LANGUAGES English & Afrikaans
DRIVER’S LICENCE Yes
EDUCATION
SCHOOL Pearson High School
STANDARD PASSED Grade 12 – 2001
SUBJECTS • English
• Afrikaans
• Computer Studies
• Art
• Business Economics
• History
TERTIARY EDUCATION
INSTITUTION ATTENDED Russel Road College
DATE January 2002
COURSE Travel and Tourism (incomplete)
Services Seta
October 2009
National Certificate : contact centre support : Level 2
Cornerstone NQF 4
March 2014

2. C U R R I C U L U M V I T A E J I V E N I R A N C H O D
National Certificate : Core banking and financial services :
NQF Level 4
Subjects:
• Personal and business finance
• Goverance, risk and compliance
• Financial products: sales and services
• Financial services: sector dynamics and strategy
• Sustainable credit in banking: personal loans
Cornerstone NQF 5
March 2015
National Certificate : Core banking and financial services :
NQF Level 5
Subjects:
• Financial services: sector dynamics and strategy for
sales
• Personal and business finance
• Principles of risk and compliance
• Financial product sales compliance
• Banking sales excellence
• Financial services: sector dynamics and strategy
RANGE OF EXPERIENCE:
• Computer Literate (MS Excel, MS Outlook, MS Word and MS PowerPoint)
• Typing – General Reports, emails and filing
• General administrave duties
• Excellent organizational, communication skills on both inter-personal and managerial level.
• Providing monthly reports and statistics
• Supervising team counseling sessions, i.e. issuing warnings, verbal, etc. knowledge
• Customer service and liaising with different departments.
• Ability to maintain confidentiality
• Stress management skills
• Ordering of stationery
SKILLS:
• Analytical skills
• Plotting
• Planning & Organising
• Meticulous decision making
• Flexibility and Adaptability
• Numeracy
• Decision making
• Good communications skills
• Team player

3. C U R R I C U L U M V I T A E J I V E N I R A N C H O D
EMPLOYMENT HISTORY
COMPANY: CAPITEC BANK
POSITION: Helpdesk
PERIOD: November 2010
• Resolving consultants queries telephonically.
• Accuracy and attention to detail
• Assist with reversing of funds in accounts.
• Settling client arrears.
• Computer literate
• Linking and de-linking of bank cards.
• ADHOC payments
• Locking & unlocking of clients fixed term savings
accounts.
• Reversing loans which was issued and the contracts did not
print.
• Good telephonic and communication skills.
• Assisting with system errors and provding resolutions.
New Position : Paydate Management Agent
02 April 2012 - Current
• Performing all employer paydate management activities,
includes employer creation, employer maintenance and
employer paydate management.
• Ability to compile professional reports.
• Analysis and collection of related employer information.
• Providing support to various internal clients.
• Fraud and duplication detection.
• Identifying and implementing payrule amendments or
additions.
• Information sharing with regional management groups.
• Handling branch and regional managers queries.
• Duplication identification.
• Good telephonic and communication skills.
• Accuracy and attention to detail
• Computer literate (MS Excel, MS Word, MS Outlook)
• Evaluating existing pay patterns for employers.
• Accumulating of applicable employer information.
• Ordering of stationery on monthly basis for the
department
• Investigation of fraudulent employers, and checking that
the Fica documents provided are not fraudulent and once
detected it will escalated to the Application Fraud
department.
• Assisting TL with his daily duties and filling in for TL in his
absence – saving of reports and re-allocation of reports.
• Prepare monthly paydate planning
• Communicate and share information with other
deaprtments.

4. C U R R I C U L U M V I T A E J I V E N I R A N C H O D
• Measure quality of centralized employers.
• Assisiting my manager when he is on leave.
2 I c – stand in for team leader
Key Performance Areas:
• Employer creation: Coordinate the workflow of the EPDM
function
o Ensure accurate, comprehensive and timeous
creation
o Measure productivity with effective contribution
o Monitor fraud and duplication detection
o Efficient handling of branch queries
• Pay-date Management: Allocate tasks to the EPDM
Agents
o Ensure pay date accuracy
o Implement, identify amendments and additions
o Prepare monthly pay date planning
o Communicate feedback on daily reports
o Effective handling of RCM and branch queries
o Communicate and share information with other
departments
o Monitor integrity of daily reports and escalate
anomalies
• Centralization: Coordinate EPDM Agents to meet
predetermined targets
o Identify employer and pay rule duplication
o Measure quality of centralized employers
o Negotiate requirements with client (deadlines)
o Identify employer information integrity gaps
o Measure quality of information
• People management
o Ensure capacity planning
o Motivate team, engage regularly to get feedback
for possible improvements
o Assist and train agents when needed
o Coordinate work allocation
o Monitor and review team performance
REFERENCE: Cikizwa Mene (083) 995 9282 (Helpdesk)
Adiel Van Der Schyff (073) 357 2072
Shane Fortuin (071) 891 8061
COMPANY: THE PHONE HOUSE
POSITION: Customer Service Advisor
PERIOD: August 2006 – November 2010
RESPONSIBILITIES: • Dealing with customer billing queries and complaints.
• Liaison between department to resolve customer query.
• Able to navigate between systems to track customer orders.
• Investigate accounts when customers are due for credit or
compensation.
• Assisted customers with technical support pertaining to internet
issues.
• Competent to work under pressure and resolve customer’s

5. C U R R I C U L U M V I T A E J I V E N I R A N C H O D
queries or complaints.
• Authorizing dispatching, returns and credit for wired and wireless
routers.
• Obtain a minimum of 80% for all call assessments done.
• Data capturing of client information.
• Amending and cancelling direct debits.
• Taking crad payments.
• Adding and removing of select services.
• Registering clients for online billing.
• Assisted teams leaders in issuing warnings to staff members.
• Up Selling and cross selling products.
• Promoting new products.
• Back Office : despatching of broadband equipment to clients.
• Correspondence Department : Dealing with clients queries via
email, resolving the issue and emailing the client the resolution.
• Assisted HR with the employment equity. ( was in the
employment equity committee )
• Assisted HR in sorting cv’s to choose the correct person for the
postions.
• Assisted HR on regular basis with filing of documents and
updating employees information on the database.
REFERENCE: Antonio Almazien (Team Manager) 072 644 2331
Stanford Nomdo (Team Manager) 073 521 6360
.
COMPANY: DIRECT FIN SOLUTIONS
POSITION: Sales Agent – Channel Life
PERIOD: January 2004 – November 2004
RESPONSIBILITIES: • Selling insurance policies to clients.
• Data Capturing
• Filing
• Assisting managers with meetings.
• Back office work
• Updating client information.
REFERENCE: Ali Rumaney (Supervisor) – (073) 560 0332
.
Motivation Letter ;
My name is Jiveni Ranchod and I have been fortunate enough to enjoy extensive customer service experiences. I
had the opportunity to enjoy massive growth and worked with amazing people. As a well grounded, empathic,
confident, diligent worker with a great sense of humor and personality, I applied myself to always go the extra
mile, no matter what obstacle is in my way I am a very positive person and see each task I am given as a challenge
and a great opportunity. I love a job that is varied as I believe that the more knowledge and experience you gain
will only be to your own advantage. I also have extensive computer literacy packages skills as specified on my CV.
I am flexible and am able to work under pressure. I always see that my tasks at hand are fully completed. I am
always willing to help and assist others when needed. I have a very positive attitude that makes it easy to relate to
all races, creed or colors. I am precise and thorough in my tasks and know the importance of consistency and
meeting dead lines or targets. Therefore I would like to have an opportunity to discuss employment possibilities
with you as I feel that I have experience and the necessary skills to offer your organization and will be a great asset
to your company. I can be contacted at the above telephone number, I await your response with great
anticipation.

6. C U R R I C U L U M V I T A E J I V E N I R A N C H O D
Thanking You
Regards,
Jiveni

7. C U R R I C U L U M V I T A E J I V E N I R A N C H O D
Thanking You
Regards,
Jiveni