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BUSINESS
COMMUNICATION SKILLS
ANDETIQUETTES
BUSINESS?
• A business is an organization or enterprising 
entity  engaged  in  commercial,  industrial  or 
professional  activities.  A  company 
transacts business activities  through  the 
production of a good, offering of a service or 
retailing of already manufactured products.
• The  activity  of  making,  buying,  or  selling 
goods or providing services in exchange for 
money is known as business activities.
COMMUNICATION SKILL?
• The  ability  to  convey  or  share  ideas  and 
feelings  effectively.  You’ll  need  good 
communication skills to be able to work well 
with others.
• Like  Demonstrating  good  verbal 
communication  skills during  an  interview 
reassures   the interviewer that you  can  use 
those  same skills  in  the  position  you're 
seeking.
• The art of communication is the language of 
leadership.
BUSINESS COMMUNICATION SKILL
• The  sharing  of  information  between  people 
within  an  enterprise  that  is  performed  for 
the commercial benefit of the organization. 
• In  addition, business  communication can 
also  refer  to  how  a  company  shares 
information  to  promote  its  product  or 
services to potential consumers.
• Communication skills helps in building trust 
and  strong  relationships  with  key 
stakeholders in a business.  Four important 
communication skills:
• Writing skill
• Speaking skill
• Reading skill
• Listening skill
WHAT COMMUNICATION IS ALL ABOUT?
BENEFITS OF HAVING GOOD COMMUNICATION
AT WORKPLACE..
• Having good communication skills in the
workplace is all about being able to convey
information to people clearly and simply, in
a way that things are easily understood.
• Effective communication skills are a key
aspect of being able to succeed within the
workplace environment.
EFFECTIVE COMMUNICATION IMPROVES
• Working relationships
• Good communication develops good
relationship among the team members
• Motivate others to work more effectively
• Improves transfer of information
THREE IMPORTANT GATES
Before you speak, let your words pass through
these three gates:
•Is it true?
•Is it necessary?
•Is it kind?
• At some point you will encounter people or
customer who are rude or difficult to
communicate with in those instances it is
more important than ever to demonstrate
your professionalism.
• What to say?
• How to say?
• When you say it?
• When to stop?
WHY DO WE HAVE TO LEARN BUSINESS
COMMUNICATION SKILL?
• Business is expending through
communication.
• Communication contains information and
information is a group of messages.
• Miscommunication is causal factor in
approx. 70 to 80% of all accidents.
• Flattered management hierarchies.
• Information as a corporate asset.
• Business success begins with communication
skills.
• How well you speak and listen will affect
your personal relationship.
• Business must have effective communication
in order to sustain and succeed.
BUSINESS ETIQUETTE
• Business etiquette is about building
relationships with other people.
• Etiquette is not about rules & regulations
but is about providing basic social comfort
and creating an environment where others
feel comfortable and secure.
• This is possible through better
communication, behavior and positive
attitude.
• The word etiquette drives from French
which actually means “ticket”. Your ticket to
getting anything & any place you want.
WHY IT IS NEEDED?
• To avoid conflicts
• To established human identity
• To be organized
• To communicate effectively even in a
stressed situations
• To communicate effectively with an
opposite opinion of another person
• To avoid misunderstandings
• To make other’s feel comfort
• To be recognized
IT INCLUDES…..
• Good listening abilities
• Having positive attitude
• Understanding
• Empathy
• Active learning
• Tolerance
• Peaceful mind
• Small talk
• Professional clothing
CONITINUE……
• Introduction (how well we introduce
ourselves and others as well)
• Respect for others
• Should have common vision for all person.
• Do make feel others as important part of
organization as he/she is.
• Volume of your conversation should be low.
• Do not think in any way that others are fool.
Each and everyone has one unique quality.
Appreciate it instead of dominating them.
CONTINUE…
• Do not make any wrong conversation of
anyone with others.
• More than being wise in words, it is
important we should be wise in deeds.
• Train yourself to find positive in
everything.
• Have smile on your face even in stressed
conditions.
• Do not just work for applause; one should
work for a cause.
• Do not smoke, drink, spit etc.
• Do learn from your mistakes and other’s as
well.
• Do not blame others for your own mistakes
and for group mistakes, feel sorry and
promise with yourself to do better next
time.
CONTINUE..
• Personal workplace should be clean.
• Arrive on time.
• Do not laugh at other’s weaknesses but
motivate them.
• Always try to have a helping nature.
• Do not make others a part of your
conversation in any way. It is the worst
thing ever and only yours loss.
VITAL BUSINESS ETIQUETTE RULES….
1. A handshake is still the professional
standard.
2. Always say “Please” and “Thank you.”
3. Don’t interrupt.
4. Watch your language.
5. Don’t walk into someone’s office
unannounced.
6. Don’t gossip.
7. Be on time.
8. No phone during meetings.
9. Show genuine interest.
CONCLUSION….
• One who is able to make other
understand their view points &
understand other’s as well is a
good communicator.
• And one who has good etiquettes
as mentioned above will
definitely sustain and survive in
business for a long time with good
results.
Thank youThank you

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Busines Communication Skill and Etiquettes

  • 2. BUSINESS? • A business is an organization or enterprising  entity  engaged  in  commercial,  industrial  or  professional  activities.  A  company  transacts business activities  through  the  production of a good, offering of a service or  retailing of already manufactured products. • The  activity  of  making,  buying,  or  selling  goods or providing services in exchange for  money is known as business activities.
  • 3. COMMUNICATION SKILL? • The  ability  to  convey  or  share  ideas  and  feelings  effectively.  You’ll  need  good  communication skills to be able to work well  with others. • Like  Demonstrating  good  verbal  communication  skills during  an  interview  reassures   the interviewer that you  can  use  those  same skills  in  the  position  you're  seeking. • The art of communication is the language of  leadership.
  • 4. BUSINESS COMMUNICATION SKILL • The  sharing  of  information  between  people  within  an  enterprise  that  is  performed  for  the commercial benefit of the organization.  • In  addition, business  communication can  also  refer  to  how  a  company  shares  information  to  promote  its  product  or  services to potential consumers. • Communication skills helps in building trust  and  strong  relationships  with  key  stakeholders in a business.  Four important  communication skills: • Writing skill • Speaking skill • Reading skill • Listening skill
  • 6. BENEFITS OF HAVING GOOD COMMUNICATION AT WORKPLACE.. • Having good communication skills in the workplace is all about being able to convey information to people clearly and simply, in a way that things are easily understood. • Effective communication skills are a key aspect of being able to succeed within the workplace environment.
  • 7. EFFECTIVE COMMUNICATION IMPROVES • Working relationships • Good communication develops good relationship among the team members • Motivate others to work more effectively • Improves transfer of information
  • 8. THREE IMPORTANT GATES Before you speak, let your words pass through these three gates: •Is it true? •Is it necessary? •Is it kind?
  • 9. • At some point you will encounter people or customer who are rude or difficult to communicate with in those instances it is more important than ever to demonstrate your professionalism. • What to say? • How to say? • When you say it? • When to stop?
  • 10. WHY DO WE HAVE TO LEARN BUSINESS COMMUNICATION SKILL? • Business is expending through communication. • Communication contains information and information is a group of messages. • Miscommunication is causal factor in approx. 70 to 80% of all accidents. • Flattered management hierarchies. • Information as a corporate asset. • Business success begins with communication skills. • How well you speak and listen will affect your personal relationship. • Business must have effective communication in order to sustain and succeed.
  • 11. BUSINESS ETIQUETTE • Business etiquette is about building relationships with other people. • Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure. • This is possible through better communication, behavior and positive attitude. • The word etiquette drives from French which actually means “ticket”. Your ticket to getting anything & any place you want.
  • 12. WHY IT IS NEEDED? • To avoid conflicts • To established human identity • To be organized • To communicate effectively even in a stressed situations • To communicate effectively with an opposite opinion of another person • To avoid misunderstandings • To make other’s feel comfort • To be recognized
  • 13. IT INCLUDES….. • Good listening abilities • Having positive attitude • Understanding • Empathy • Active learning • Tolerance • Peaceful mind • Small talk • Professional clothing
  • 14. CONITINUE…… • Introduction (how well we introduce ourselves and others as well) • Respect for others • Should have common vision for all person. • Do make feel others as important part of organization as he/she is. • Volume of your conversation should be low. • Do not think in any way that others are fool. Each and everyone has one unique quality. Appreciate it instead of dominating them.
  • 15. CONTINUE… • Do not make any wrong conversation of anyone with others. • More than being wise in words, it is important we should be wise in deeds. • Train yourself to find positive in everything. • Have smile on your face even in stressed conditions. • Do not just work for applause; one should work for a cause. • Do not smoke, drink, spit etc. • Do learn from your mistakes and other’s as well. • Do not blame others for your own mistakes and for group mistakes, feel sorry and promise with yourself to do better next time.
  • 16. CONTINUE.. • Personal workplace should be clean. • Arrive on time. • Do not laugh at other’s weaknesses but motivate them. • Always try to have a helping nature. • Do not make others a part of your conversation in any way. It is the worst thing ever and only yours loss.
  • 17. VITAL BUSINESS ETIQUETTE RULES…. 1. A handshake is still the professional standard. 2. Always say “Please” and “Thank you.” 3. Don’t interrupt. 4. Watch your language. 5. Don’t walk into someone’s office unannounced. 6. Don’t gossip. 7. Be on time. 8. No phone during meetings. 9. Show genuine interest.
  • 18. CONCLUSION…. • One who is able to make other understand their view points & understand other’s as well is a good communicator. • And one who has good etiquettes as mentioned above will definitely sustain and survive in business for a long time with good results.

Editor's Notes

  1. The greater the Controversy the more you need manners.