This document discusses the importance of business communication skills and etiquette. It defines business as commercial activities through production, services, or retail. Communication skills are the ability to convey ideas effectively through writing, speaking, reading and listening. Effective business communication includes sharing information within a company for commercial benefit and promoting products/services. Having good communication and etiquette improves workplace relationships, motivation, and information transfer. Proper etiquette includes respect, positivity, understanding others, and following rules like handshakes, punctuality and not gossiping. Mastering both communication skills and etiquette is necessary for business success.

1. BUSINESS
COMMUNICATION SKILLS
ANDETIQUETTES

2. BUSINESS?
• A business is an organization or enterprising
entity engaged in commercial, industrial or
professional activities. A company
transacts business activities through the
production of a good, offering of a service or
retailing of already manufactured products.
• The activity of making, buying, or selling
goods or providing services in exchange for
money is known as business activities.

3. COMMUNICATION SKILL?
• The ability to convey or share ideas and
feelings effectively. You’ll need good
communication skills to be able to work well
with others.
• Like Demonstrating good verbal
communication skills during an interview
reassures the interviewer that you can use
those same skills in the position you're
seeking.
• The art of communication is the language of
leadership.

4. BUSINESS COMMUNICATION SKILL
• The sharing of information between people
within an enterprise that is performed for
the commercial benefit of the organization.
• In addition, business communication can
also refer to how a company shares
information to promote its product or
services to potential consumers.
• Communication skills helps in building trust
and strong relationships with key
stakeholders in a business. Four important
communication skills:
• Writing skill
• Speaking skill
• Reading skill
• Listening skill

5. WHAT COMMUNICATION IS ALL ABOUT?

6. BENEFITS OF HAVING GOOD COMMUNICATION
AT WORKPLACE..
• Having good communication skills in the
workplace is all about being able to convey
information to people clearly and simply, in
a way that things are easily understood.
• Effective communication skills are a key
aspect of being able to succeed within the
workplace environment.

7. EFFECTIVE COMMUNICATION IMPROVES
• Working relationships
• Good communication develops good
relationship among the team members
• Motivate others to work more effectively
• Improves transfer of information

8. THREE IMPORTANT GATES
Before you speak, let your words pass through
these three gates:
•Is it true?
•Is it necessary?
•Is it kind?

9. • At some point you will encounter people or
customer who are rude or difficult to
communicate with in those instances it is
more important than ever to demonstrate
your professionalism.
• What to say?
• How to say?
• When you say it?
• When to stop?

10. WHY DO WE HAVE TO LEARN BUSINESS
COMMUNICATION SKILL?
• Business is expending through
communication.
• Communication contains information and
information is a group of messages.
• Miscommunication is causal factor in
approx. 70 to 80% of all accidents.
• Flattered management hierarchies.
• Information as a corporate asset.
• Business success begins with communication
skills.
• How well you speak and listen will affect
your personal relationship.
• Business must have effective communication
in order to sustain and succeed.

11. BUSINESS ETIQUETTE
• Business etiquette is about building
relationships with other people.
• Etiquette is not about rules & regulations
but is about providing basic social comfort
and creating an environment where others
feel comfortable and secure.
• This is possible through better
communication, behavior and positive
attitude.
• The word etiquette drives from French
which actually means “ticket”. Your ticket to
getting anything & any place you want.

12. WHY IT IS NEEDED?
• To avoid conflicts
• To established human identity
• To be organized
• To communicate effectively even in a
stressed situations
• To communicate effectively with an
opposite opinion of another person
• To avoid misunderstandings
• To make other’s feel comfort
• To be recognized

13. IT INCLUDES…..
• Good listening abilities
• Having positive attitude
• Understanding
• Empathy
• Active learning
• Tolerance
• Peaceful mind
• Small talk
• Professional clothing

14. CONITINUE……
• Introduction (how well we introduce
ourselves and others as well)
• Respect for others
• Should have common vision for all person.
• Do make feel others as important part of
organization as he/she is.
• Volume of your conversation should be low.
• Do not think in any way that others are fool.
Each and everyone has one unique quality.
Appreciate it instead of dominating them.

15. CONTINUE…
• Do not make any wrong conversation of
anyone with others.
• More than being wise in words, it is
important we should be wise in deeds.
• Train yourself to find positive in
everything.
• Have smile on your face even in stressed
conditions.
• Do not just work for applause; one should
work for a cause.
• Do not smoke, drink, spit etc.
• Do learn from your mistakes and other’s as
well.
• Do not blame others for your own mistakes
and for group mistakes, feel sorry and
promise with yourself to do better next
time.

16. CONTINUE..
• Personal workplace should be clean.
• Arrive on time.
• Do not laugh at other’s weaknesses but
motivate them.
• Always try to have a helping nature.
• Do not make others a part of your
conversation in any way. It is the worst
thing ever and only yours loss.

17. VITAL BUSINESS ETIQUETTE RULES….
1. A handshake is still the professional
standard.
2. Always say “Please” and “Thank you.”
3. Don’t interrupt.
4. Watch your language.
5. Don’t walk into someone’s office
unannounced.
6. Don’t gossip.
7. Be on time.
8. No phone during meetings.
9. Show genuine interest.

18. CONCLUSION….
• One who is able to make other
understand their view points &
understand other’s as well is a
good communicator.
• And one who has good etiquettes
as mentioned above will
definitely sustain and survive in
business for a long time with good
results.

19. Thank youThank you