Andy Kemp is a self-motivated retail management professional with over 20 years of experience working in various roles for Tesco superstores, including currently as Deputy Store Manager. He has a track record of improving store performance, developing staff, and implementing innovative operational changes. His skills include project management, people management, financial management, and customer service management.

1. Andy Kemp
andykemp35@gmail.com – 07545339394
Linkedin.com /in/Andrew-kemp-99551399
PER SO N A L STA TEMEN T
A self-motivated and committed individual who believes colleagues and customers are at the heart
of everything. An eye for talent spotting and development through coaching and sharing
knowledge. An approachable and personable manager who leads by example. Operationally
focused to deliver a profitable and innovative performance. Over 20 years retail experience
working as a colleague on the sales floor to Deputy Store Manager working across all departments
and in 9 stores. Experience of multi-site management and have helped to shape new ways of
working
SKILLS
Project Management (10+ years), Retail Management (10+ years), Team Management (10+
years),Networking (10+ years), People Management (10+ years), Commercial Awareness (10+
years), Financial Management (10+ years), Training (10+ years), Customer Service Management
(10+ years), Business Development (10+ years), Retail Sales (10+ years), Interviewing (10+
years), Operations Management (10+years)
WORK EXPERIENCE
Deputy Store Manager
Tesco Superstores - Dover - April 2012 to May 2015
Accountable for operation of store to deliver performance indicators across four key objectives;
People, Customer, Finance and Operations. I was responsible for over 450 staff which included
the leadership of 27Managers. The role involved regular opportunities to deputise for the Store
Manager. My achievements include:
Improvement of store morale, development and coaching of staff resulting in progression to
management positions, continued improvement of customer satisfaction and quality of service
provision. As a result, I Consistently exceeded against all my performance objectives. I was also
responsible for leading the store through two major refits and most recently supported my team
through a difficult restructuring exercise which resulted in significant changes and job losses

2. .
Non Food Senior Manager
Tesco - Broadstairs - May 2008 to April 2012
My role was to improve performance and customer satisfaction in an underachieving department
within a flagship store. I was accountable for general hardware, health and beauty, electrical,
clothing, phone shop and click and collect desk. I improved operations using innovative ideas and
by engaging the team to adopt new ways of working. Within six months, I had increased weekly
turnover by £50k. As a result, many of these ideas have since been implemented across the group
and used to help shape company operational procedures. My reputation for delivery also gave me
the opportunity to deliver refits across the Group as well as two new store openings in addition to
my day job. I also set the benchmark for sales across the company for finance and mobile phone
contracts. My passion and innovation gave me the opportunity to support and coach colleagues
in other stores across the region and I also deputised as group support manager for four months.
Through a coaching and engaging approach I successfully developed numerous colleagues into
bigger management roles.
Senior Non Food Manager
Tesco - Whitstable - February 2006 to May 2008
Responsible for raising performance levels across the non-food Department, as well as improving
staff morale and sickness. During this period I significantly increased sales revenue, particularly
during Christmas periods. A key achievement at this store was implementing associated sales to
further improve sales.
Senior Non Food Manager
Tesco - Essex - June 2004 to February 2006
I was responsible for delivering a major refit for the non-food department which had a significant
unknown loss problem. I introduced new processes as well as security measures to reduce the
loss and as a result increased revenue for the department.
Department Manager
Tesco - Ashford - February 1998 to June 2004I was first appointed a Line Manager of the fresh
food department but grew my knowledge and experience by delivering the role across all areas of
the store including Produce, Delicatessen, Grocery, Wines and Spirits, Stock control, Warehouse
and grocery home delivery.
CERTIFICATIONS
Driving License
September 2011 to June 2020
Full clean Driving License
Food Safety and Hygiene, Level 4
2006 to Present