1. BASEM N.FREIJ
Basem Nasri Iskander Freij , Taba building, old beir Zeat st, Ramallah - Palestine
TEL: Cell # 0592888119 or o592888200 Home # 2973884 Magic Jack #7037826615 basemfreij@hotmail.com
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PROFESSIONAL SUMMARY
A proven professional with more 20 years experience as a General Manager in the food and beverage industry. Successfully motivated others
at all levels in the achievement of individual and organizational goals. Effectively managed large restaurant budgets and account portfolios
with an increased focus on target high review clients. Customer-focused individual with a proven track record of superior product knowledge
and comprehensive staff training. Excellent communication skills, which allow for effective interaction with management, peers, staff, vendors
and customers. Key strengths include the following:
 Concept Developer  Creative Problem Solver  Persuasive Communicator
 Project Manage  Operations Manager  Strategic Thinker
MANAGEMENT
 Supervises day-to-day operations of various companies, including preparation of creative work schedules which effectively commit
resources of staff, funds and time; hiring, training and evaluation of employees.
 Promotes positive employee involvement through effective delegation of realistic work demands.
 Ensures employee compliance with established company policies and procedures, while maintaining high staff morale.
 Coordinates sales promotional activities, as well as prepared and approved budget expenditures.
 Maximizes customer traffic and increased sales through effective product displays and promotional events.
CUSTOMER SERVICE
 Promotes improved customer satisfaction as an effective tool in ensuring successful company initiatives.
 Excels in building long-term relationships with customers, thus gaining their trust and ensuring repeat sales.
 Skilled at presenting alternative solutions to customer problems while continuously meeting their requirements.
PROFESSIONAL WORK EXPERIENCE
General Manager, YUM Brands Restaurants 2/1(K.F.C /Taco Bell), Sterling, VA 2/1990-12/2010
 Direct sales and profitability of high-image full service restaurant; manages staff of over 43 employees.
 Recognized for cultivating long term, stable staff with team-player philosophies; increased revenues and customer base.
 Implements all formalized operational systems and procedures, including staffing (hiring & terminations), scheduling, and
inventories, ordering and receiving deliveries and rolling out new products.
 Ensures high degree of cost-efficient customer service by focusing on problem identification and resolution.
 Directed a positive cash flow through extensive management.
 Opening new stores and train management team & team member
 Set up the store for new openings
 Manager Applebee’s Sterling , VA 07/2010-01/2011
 Area Coach KFC Arab Company for Restaurant Fast Food Palestine 07/2011-Prasent
EDUCATION
Bethlehem highschooldiploma
FLUENT IN THE FOLLOWING LANGUAGES
English,Spanish,Arabic