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Alexandria kelly resume
1. Alexandria Kelly
drivon13@gmail.com 9506 48th Place, College Park, MD 20740 240.602.4523
Objectives
To obtain a challenging position that will utilize my skills and experiences and which will
also provide me with the opportunity for growth and advancement.
Education
Continuing Education Certificate – Medical Billing, Prince George’s Community
College, Largo, MD, 2013
Laurel High School, 2011
Experience
Educational Systems Federal Credit Union | Greenbelt,MD
Collections Coordinator, May 2016- Present
Process credit life, credit disability, collateral and VSI claims.
Prepare accounts to be sent to collection agencies and attorneys.
Investigates and corrects discrepancies on member’s credit bureau report using e-Oscar.
Process debt proposal request and process checks.
Process claims against deceased persons estates.
Assists Lending in obtaining titles and Security Interest Filing (SIF)
Requests credit bureau reports and skip trace.
Post recovery payments from attorney and collection agencies.
Process impound notices and refer to recovery specialist when needed.
Assist in the preparation of letters of intent to repossess collateral.
Process mail.
Order department supplies.
Follows established procedures to safeguard the collection computer systems.
Keeps current on policies, procedures and changes pertaining to the Collection
Department using the Internet/Intranet and other training and information tools available.
Adheres to safety and security programs designed to minimize loss relating to fraud and
robbery.
Contributes to effective Credit Union security by monitoring all collections functions
insuring they are secure at all times.
Performs other related duties as assigned by the Collections Manager.
Educational Systems Federal Credit Union | Greenbelt, MD
Member Service Representative, June 2012 – May 2016
Provided high quality service to credit union members by advising them and guiding
them in decisions regarding credit union products and services such as loans, deposit
accounts, on-line banking, and more. Some of my responsibilities are as follows:
Answer telephones as necessary
Serve as a Notary Public
Assist in areas directed by the Manager or his/her assistant in any other staff position in a
relief capacity
Assist the Credit Union in its business development efforts
Ensure loan policies, procedures, services and products meet Credit Union standards
Maintain up-to-date knowledge of competitor’s rates, terms, etc. as well as internal trends
relating to lending and provide input and recommendations for lending interest rates
Develop new programs and methods to improve member services and save money for
the credit union
2. Alexandria Kelly
Maintain ongoing communication with supervisor, informing him/her of all pertinent
problems, irregularities, new developments, changes and other important information
within area of responsibility
Ensure all information and transactions regarding credit union members are kept
confidential
Maintain a secure, clean, organized work area
Maintain current knowledge of credit union philosophy, plus all credit union services
and policies
Cross-sell credit union products and services
Maintain a professional and courteous attitude with all people, including fellow
employees, members, management staff, board members and outside vendors
Attend meetings as required
Maintain orderly files on each account with attention to complete and accurate detailing
of all problems and correspondence
Respond to inquiries regarding loans, blue book values, transfers, lien releases, etc.
Protocall Communications | Laurel, MD
Sales Representative, April 2011 – May 2012
Contact business or private individuals by phone
Deliver prepared sales scripts to persuade potential customers to purchase a product
or service
Describe products and services
Respond to questions
Obtain customer information
Obtain possible customer leads
Data entry and maintenance of customer/potential customer data bases
Follow up on initial contacts
Maintain records of telephonic interactions, orders and accounts
Provide support to team to keep them motivate
Dr.Vincent E. Sultliff| Laurel, MD
Receptionist/ Biller, January 2010 – April 2011
verifying patients’ insurance coverage
handling collections and unpaid accounts by establishing payment arrangements with
patients, monitoring payments, and following up with patients if or when there is a
lapse in payment
working directly with the insurance company, the patient, and the healthcare provider,
to get a claim processed and ultimately paid
managing the facility’s Account Receivable reports
reviewing and appealing denied and unpaid claims
using coded data provider by the medical coders to produce and then submit claims to
insurance companies for payment
answering any questions patients may have about billing
getting in touch with collection agencies, figuring out if legal options should be pursued
and testifying in hospital court cases, if needed
knowledge of insurance guidelines especially Medicaid and Medicare
3. Alexandria Kelly
Marshalls Department Store | Laurel, MD
Sales Representative, August 2009 – January 2010
Deliver excellent customer service experience including selling (suggesting additional
retail merchandise)
Maintaining merchandise stocks
Maintaining store appearance
Continuous development of both new and existing customer relationships
Completed customer transactions in a friendly and timely manner
Assisted in training new hires and current associates