1. ANTHONY BONNER
2417 Chase Park Drive, Mesquite, TX 75181
972-222-1447
anthonybonner@sbcglobal.net
SUMMARY
Highly motivated, dependable, focused and resourceful service professional
with excellent communication and organizational skills. Ability to work
independently as well as in a team environment. Capable of managing multiple
tasks and meeting deadlines. Experienced and effective working with people of
diverse backgrounds. Computer savvy with skills to include: Windows and
Microsoft Office.
PROFESSIONAL EXPERIENCE
Texas Health and Human Services, Dallas, TX
Texas Works Advisor II, 2010 to present
Interview clients and verify financial and other information to determine
eligibility for SNAP (food stamps), Temporary Assistance for Needy Families
(TANF), and Medicaid programs.
 Process changes to client status, overpayments, and adjusts or restores
benefits.
 Provide general information and assistance to clients regarding programs
and application process.
 Review suspected fraud cases and make referrals to investigators. Assist
the supervisor with unit administration and interpretation of policies for
staff and clients.
 Serves as the team lead responsible for training staff and mentoring.
 Acts as supervisor in the unit supervisor’s absence.
 Completes periodic unit reports, narrative and statistical, and responds
to client complaints.
 Perform case reading functions to determine validity and accuracy of
eligibility determinations made by other staff.
 Manage service improvement projects and report on activities.
Northern Tool & Equipment, Garland, TX
Sales, 2009 to 2010

2. Helped business and individual customers with product information and
product selection. Maintained department and assisted with inventory.
Anthony Bonner resume page 2
The Expo Design Center, Dallas, TX
Bath Showroom Associate, 2007 to 2009
Assisted and consulted with customers to assess their needs and provide
assistance with purchasing and installing plumbing products. Provided
information on stock items and special order products.
 Maintained repairs in assigned area including displays and shelving.
 Planned and coordinated service delivery for assigned area.
 Worked with department managers and team members to ensure
department goals were met. Average weekly sales in excess of $50,000.
Highpoint Southwest Services, Dallas, TX
Store Merchandiser, 2004 to 2007
Displayed and merchandised various products in home improvement stores
working with a variety of store personnel and manufacturers to maximize sales.
 Handled product returns and processed credit adjustments.
 Helped maintain adequate inventory levels by tracking product and
expediting orders.
 Assisted with new hire field training.
Frito Lay Inc., Addison, TX
Bulk Route Sales, 2002 to 2004
Sold, delivered, and merchandised snack products to large chain grocery
stores.
 Processed orders, handled credits and returns using a handheld
computer.
 Set up special displays and worked with store management to negotiate
more shelf space.
Shelby County Corrections, Memphis, TN
Counselor, 1993 to 2002
Facilitated and organized group and individual counseling sessions in county
drug and alcohol unit. Helped assigned inmates in 12 step treatment program.
 Maintained housing units and helped inmates conform to program.
 Performed routine patrols to ensure a safe, secure environment.
 Generated unit reports and maintained unit log each shift using
Microsoft excel and Microsoft word.

3. EDUCATION
Bachelor of Applied Arts and Science, with concentration in Information
Technology and Health and Human Services
University of North Texas @Dallas
Associate of Applied Science, Information Technology
Southwest Tennessee Community College