1. Tinisha R. Rucker
4339 Gramercy Circle
Alexandria, VA 22309
Cell: (703) 884-5976
rashelletinisha@gmail.com
Professional Objective
I am seeking to find a full time position in the healthcare industry where I can utilize my knowledge and training
to provide quality customer care in a medical setting. I possess strong leadership skills with a positive and
superiority work ethic. I am a problem solver that is open to constructive feedback and I embrace the opportunity
to lead, organize, and accept new responsibilities within the workplace.
EDUCATION:
Career Technical Institute
Medical Administration- May 2015
Medical Skill Sets- Billing and Coding, Medical Terminology, Dosage Calculations, Vitals, and Injections.
SKILL SETS
• Microsoft Office
• Medical Terminology
• ICD-9
• Word Perfect 6.0
• HCPCS
• Quick Books
• Type 45-50wpm
• HIPPA/OSHA Trained
• Customer Satisfaction Oriented
• Health Insurance Processing
• Accounts payable
• Data Entry
• Business Interpersonal
Communication Skills
WORK EXPERIENCE
Hostess
Dave & Busters
December 2015- Present
Seat and greet customers within a timely manner, provide menus for customers, inspect dining
area, and make sure that our customers are taken care of.
Hostess
Buffalo Wild Wings
June 2015- December 2015
Seat and greet customers within a timely manner, provide menus for customers, inspect dining
area, and make sure that our customers are taken care of.

2. Customer Care Associate
Faber New
July 2014- June 2015
Provide stellar customer service to all store guests which guarantees a welcoming client customer
relationship base that pledges customer satisfaction and recurring visits to the store. Manage and
oversee ongoing inventory needs to ensure that products are always available to the customers;
responsible for generating financial reports for daily sales at closeout.
Production Line Assistant
Rock-Tenn
August 2013- November 2013
Operated various stages of assembling a team environment also conducted product inspection and
quality control. Cleaned and prepped products for shipping to retail clients. Performed quality
checks on products and parts for eminence presentation and customer satisfaction. Packaged
finished products and prepared them for shipping safety. Made sure production and assembling
were organized and adequate.
Residential Aide
Rouse Group Home
February 2012-August 2013
Responsible for the welfare and aide of 6 adult clients with various physical and mental disabilities
in a group home setting. Facilitated residential and community based activities to enhance their
ability to function within their daily life skills. Prepared daily meals and also administered and
charted scheduled medication. Documented all activities per resident after each shift.
Customer Service Representative
Lowes Home Improvement
May 2008-April 2011
I responded to all customer inquiries, sales, and returns at the Customer Service/Return Desk. I
also handled the cash register to complete customer purchases along with analyzing Lowes
consumer accounts for customer requests and/issue in order to resolve customer complaints
regarding their personal account. Processed customer returns and exchanges along with greeting
and acknowledging all customers in a friendly, professional manner and provided quick responsive
customer care.
REFERENCES AVAILABLE UPON REQUEST
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