1. Justin Padilla
Georgetown, TX 78633
(954) 295-9545  Justin_Padilla@me.com
Administrative Management Professional Profile
Energetic, performance focused leader with a solid foundation in all aspects of customer service and
administrative management. Unwavering commitment to customer relations, with proven ability to
build productive relationships, resolve complex issues and win customer loyalty. Detail-oriented with a
passion for contributing administrative understanding to introduce and implement internal
improvements in support of overall business success.
AREAS OF STRENGTH
Administrative & Office Oversight ● Customer Service Best Practices ● Marketing Support
Human Resources Functions ● Timeline Management ● Process Improvements
Written & Oral Communications ● Advanced Organization & Problem Solving ● Microsoft Office Suite
EXPERIENCES AND ACHIEVEMENTS
CAPITAL ONE, Georgetown, TX Apr. 2015 to Present
Bank Teller
Successfully provide an exceptional level of customer service in alignment with the corporate mission.
Ensure customers understand banking options and services, and support the growth of client
relationships. Perform audits of branch vaults, currency dispensers, and ATM’s.
Key Contributions:
· Perform banking transactions and align operational controls and regulatory procedures.
· Play an integral role in the growth of the branch, and produce reports detailing projected sales.
· Resolve discrepancies through in-depth research and analysis of customer accounts.
· Spearhead weekly meetings focused on new products and sales.
· Appointed to serve as the Leader of Operations Management.
SPORTS AUTHORITY, Waco, TX June 2014 to Dec. 2014
Sales Associate/Merchandising Visual
Effectively performed store opening and closing procedures, and ensured all merchandise and inventory
were properly maintained. Supported all loss prevention activities, and documented stolen inventory.
Assisted customers with locating merchandise and understanding special sales and promotions.
Key Contributions:
· Dedicated to the mentorship and training of new employees focused on how to complete daily
requirements.
HILLCREST BAPTIST MEDICAL CENTER, Waco, TX June 2013 to Aug. 2013
Administrative Intern – Education Department
Gained invaluable experience providing administrative support, including documentation of employee
appreciation awards and processing of class attendance rosters. Installed new documentation software,
improving the maintenance of rosters. Shadowed in Receiving, Lab, Trauma, and Radiology
departments.
Additional Experience as an Administrative Assistant (Summer 2011) for One Essence Healing.
ADDITIONAL EXPERIENCE
AUSTIN BASKETBALL CHAPTER, Referee (Austin, TX) Dec. 2014 to Present
WACO FOOTBALL CHAPTER, Referee (Waco, TX) Aug. 2014 to Present
EDUCATION & PROFESSIONAL CREDENTIALS

2. JUSTIN PADILLA Resume, Page 2
· Bachelor of Science in Health Sciences Health Professions, Minor in Business Administration,
Baylor University, Waco, TX (2014)