1. AMANDA LARKIN
45 Koenig Lane, Freehold, NJ 07728 | C: 732-995-4370 | larkin1127@gmail.com
Career Overview
Business professional with 10+ years of experience with a proven record of success in Quality Assurance,
Product Development and Customer Service. Consistently recognized by management and peers for
producing high-quality work. Excellent communication and interpersonal skills that build strong business
relationships and forge lasting client patronage. Strong organizational skills that ensure proper
management of time and resources.
Technical Skills
Proficient in Excel, Word, PowerPoint, Adobe Acrobat, Outlook, VBA.
Accomplishments
2011 & 2013 ILP All Stars Customer Service Excellence Award Recipient
Work Experience
Sr. Technology Liaison – Illustrations 2001 to 2016
MetLife – Somerset, New Jersey
• First line of support for the Sales Illustration Software System for all Internal and External Users.
Respond to all inquiries within a 24-hour time period.
• Gather requirements from business, distribution and development partners to ensure
requirements offer the best illustration experience, while providing value and benefit to the
majority of the user base. Use sound business judgment when evaluating project and
enhancement requests.
• Main contact and programmer for in-house Term Quote System. Maintain, update and test
system user interface and outputs based on product requirements, marketing and legal changes
as needed.
• Manage and monitor all manual illustration requests. Prepare complex illustrations that require
manual input and manipulation of spreadsheets and other computer applications. Modify
illustration output to create outcome desired by request. Respond to wholesaler, agent and
insured requests via telephone and email.
• Complete Iterative, Regression, and Deployment Testing according to department procedures
and project plans.
• Design Automated UI solutions for new products being implemented into the Illustration
systems.
• Design user friendly and informative guides to assist users on the illustration system. Provide
system training to both internal and external users.
• Assist senior management with special projects and presentations.
Bloomberg L.P – Skillman, New Jersey 1994 - 2000
• Developed Applications in Excel and Word through the use of VBA to automate the workflow of
user groups throughout the company.
• Added quality assurance features to applications to ensure the accuracy of the Bloomberg mined
data and incorporated automation tools to improve process times.
• Trained user groups as well as assisting with service calls and user requests.
• Involved in organizing and administering in-house training programs.
• Designed training material to be used by Bloomberg employees around the world.

2. AMANDA LARKIN
45 Koenig Lane, Freehold, NJ 07728 | C: 732-995-4370 | larkin1127@gmail.com
Education and Training
Bachelor of Arts Degree, Public Administration 1995
College of New Jersey – Ewing, NJ
References
References are available upon request.