1. Hayley M. Trevino-Tavis
300 Faber Street, Pittsburgh, PA 15214
Home: 412-956-1222 ~ yelhayh@yahoo.com
Professional Summary
Dedicated and focused Clinical SupportSpecialistwho excels at prioritizing, completingmultipletasks simultaneously,and
followingthrough to achieve projectgoals. Answers a high volume of incomingcallswhilehandlingdirectinquiriesfrompatients
and colleagues. Flexibleand hardworkingwith a strongdrive to succeed.
Skill Highlights
 Customer serviceexpert  Process improvement
 Seasoned in conflictresolution  Time management ability
 Strong organization skills  Knowledge of medical terminology
Work Experience
Magee-Womens Hospital of UPMC – Pittsburgh,PA November 2006 to Current
Lead Clinical Support Specialist
 Develops highly empathetic patient relationshipsand earns reputation for exceeding expectations on all levels
 Responsiblefor trainingnew staff and managingstaff schedule
 Performs various administrativeduties,includingdata entry and document preparation
 Schedulingand understandingmultipleradiology procedures
32nd Degree Masonic Learning Center – Pittsburgh,PA September 2009 to May 2011
Office Assistant
 Facilitated workingrelationshipswith co-tenants,staff and clientele
 Received and screened a high volume of internal and external communications
 Handled event logisticsand production
 Created brochures,bulletin boards and posters for center
Citizen’s Bank of Pennsylvania – Cranberry Township, PA January 2003 to December 2004
Bank-at-Work Specialist & Sales and Service Representative
 Sought out new clienteleby phone and interaction in GiantEagle supermarkets, whileassistingcustomers with
bankingtransactions
 Developed and implemented Bank-at-Work Program
 Supervised and trained Bank-at-Work staff
 Assisted management with special projects and motivational signage
 Met and exceeded all sales goals
Parkvale Bank – Gibsonia,PA February 2002 to January 2003
Customer Service Representative
 Gained valuableknowledge of bankingproducts,computer skills and sales
 Created and implemented new sales and marketing strategies
 Resolved customer issues and maintained relationships with local businesses
Education and Training
 AssociateDegree – Mass Media Studies  Certification –Medical Terminology
Mount Union University – Alliance,OH Community College of Allegheny County – Pittsburgh,PA
Professional Affiliations
 National Sorority Member of Alpha Xi Delta – Lifetime
 Employee Council Member atMagee-Womens Hospital – 2007-2014
Personal Notes
Performed numerous volunteer activities including:
 Alpha Xi Delta’s Choose Children
 Magee-Womens Hospital Special Olympics
 Habitatfor Humanity