1. DELORES SHOWALTER
36 Front Street, Lititz PA 17543
717-314-9166 djshowalt@comcast.net
EDUCATION
Undergraduate Studies-Psychology Goshen College, Goshen, IN
Graduate Studies-Psychology Gwynedd-Mercy College, Gwynedd, PA
2002 Certified Cardiovascular Tech, Lancaster, PA
2010 Sales and Marketing Certification
WORK EXPERIENCE AND ACHIEVEMENTS
Outback Toystore 10/2013
Customer Service Representative
Work with Operations Manager and sales team in all aspects of customer service, phone
sales and store sales, which include warehouse fulfillment processing. Managed
incoming email inquiries from the store website during the three months of our busiest
season (Christmas). Loyalty to the Company, working increased hours when needed.
Maintaining active knowledge of constantly changing new productions and promotions in
order to provide efficiency of service. Creating solutions that provide satisfaction to the
customer with a diplomatic and courteous attitude.
Landis Home Communities 2/2013
CNA Landis At Home
Assist residents with their activities of daily living, enabling continued health and well-
being. Providing physical and emotional support to residents. Being intuitive to changes
in the physical environment. Working independently with responsibilities of delivering
medications, assessing and reporting of accidents or critical health changes.
Alliance Home Help 5/2013
Marketing
Developing relationships based on independent research within the medical environment.
Reaching out to non-profit organizations to form partnerships. Core responsibility is to
grow the private pay sector of home health. Speaking to social workers and physicians
on subjects that pertain to the aging population.
Tree of Life Health 1/2013
Administrative: Greeting clients with sensitivity to their possible illness. Setting up and
performing homeopathic tests, scheduling appointments and filling orders. Ensuring
client’s satisfaction in a fast-paced environment.

2. NextHealth Physical Therapy 9/2011
Administration and Marketing: Managing electronic charting, scheduling and assisting
with patients. Averaging a 50% increase in patient volume while marketing 8-10 hours
weekly.
SM Dell, Inc. 3/2010
Marketing Associate: Representing various types of products and services for a select
region, primarily in the renewable energy field. Provide research and competitive
analysis of a clients’ specialty. Execute lead generation in order to grow a client’s
reputation and follow up on sales quotes.
Mount Joy Chamber of Commerce 2010
Director of Membership: Created a welcoming environment at the Visitors Center
while enhancing the benefits for Chamber members. Provided educational programs with
local business needs in mind. Promoted continuity within the community and its
affiliates. Developed and maintained an enticing calendar of events featuring member
businesses with use of networking business events. Advertised and distributed member
news within the newsletter while promoting the Chamber’s mission.
.
Willow Valley Retirement Communities 3/2006
Clinical Nursing Assistant/Restorative Technician: Providing care and utilizing best practice
guidelines that focus on assisting each resident in obtaining and maintaining the highest level of
function possible.
Clinical Staff Scheduler:
Maintained 24/7 staffing for six large residential communities, completed adhoc payroll
and time reporting tasks, and assisted staff in various assignments. Mentored and trained
staff. Supervision of the scheduling process while setting standards of scheduling for
staff.
ORGANIZATIONAL AFFILIATIONS
Greystone Manor Therapeutic Riding Center
Lancaster Chamber of Commerce
Lancaster Young Professionals
OCDC, Organizational Change and Development Corporation, board member
SMEI, Sales and Marketing Executive International, board member