1. AMY DANIELS (901)303-3225
Little Rock, AR daniels.amy38@yahoo.com
~ Collection, Data Entry Specialist &Customer Service Representative ~
SUMMARY OF QUALIFICATIONS
Professional experience in account payable, receivable data entry, problem solving medical insurance claims, and
collections. My abilities are working in fast-paced environment demanding strong organizational, technical and
interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourcefulin
completing projects; able to multi-task effectively. Capabilities includes customer services representative, account
payable-receivable, data entry, problem solving, medical insurance claim, unemployment claims and collections.
PROFICIENCIES SYNOPSIS
Customer Service Representative Account Payable/Receivable Filing & Data Entry
Problem Solving Medical Insurance Claims Collection
CAREER OVERVIEW AND HIGHLIGHTED ACCOMPLISHMENTS
Hughes Staffing Agency/ Perfect Vision Manufacturer
Little Rock, AR 72223
Data Entry Clerk May 2016 -July 2016
 Analyze sales records and inventory levels of current stock, identify domestic vendors, and keep abreast of
changes affecting both the supply of, and demand for, needed products and materials.
 Maintain accurate updates of new and current product information including product specifications sheets,
descriptions, and classifications.
 Analyze inventory trends, sales history, industry performance,and market conditions to anticipate present and
future price changes,product availability, lead-time, and capability of vendors.
 Track purchase status and evaluate vendor performance related to on-time delivery, fill rates and errors,
transfer cost improvements, support, and other related delivery measures.
 Perform miscellaneous clerical duties such as scanning documents, answering correspondence and creating
basic spreadsheets.
 Develop and maintain positive working relationships with other team members within the department and
throughout the organization.
American Home Patient Billing
Little Rock,AR 72205
Collections Specialist Mar 2012 - Jun 2012
 Collect payment via inbound/outbound calls for DME equipment.
 Obtain private insurance data for billing & collection.
 Provide accurate data entry for individual accounts.
 Make changes to bills to assure accurate claims are generated Identifies system-related errors and communicates
change requests as needed.
 Performs follow-up calls with assigned payer types to assure claims are received and being processed.
 Reviews denials and corrects errors as needed.
 Assures corrected claims are submitted in a timely manner.
Unified Health Services
Memphis, TN 38115
Credit Specialist Collection/Data Entry/CSR Nov 2008 to Sep 2011
 Monitor employer’s insurance carriers and private patient accounts.
 Obtain private insurance data for billing and collection. Assure all claims enter/work accurate through SAP &
AHIN program.
 Collect payment for workers compensation claims with the abilities to submit bad debts to collections.
 Coordinates with branch to obtain documentation as needed to resolve suspended/denied claims.

2. AMY DANIELS PAGE 2
 Inbound/outbound calls and both heavy correspondence to collect payments domestic & non-domestic.
 The ability to allow /disallow employer’s worker compensation charges.
 Provide feedback on ‘bad debt,’ accounts.
SITEL Corporation, Memphis TN 38134
Customer Service Representative/Data Entry Clerk Oct 2006-Oct 2007
 Process and check claims status for providers and members.
 Update and assure that all change requests be enter accurate into the data base.
 Assured that all inbound and outbound calls received from providers & members answer and resolve and
appropriate manner.
COMPUTER SKILLS & EDUCATION
Computer Skills
 Computer literate in a Microsoft Windows environment.
 Microsoft Excel
 Microsoft Outlook
 Microsoft Word
 Internet Explorer or other web browsers
 Accurate 10-Key by touch, alphanumeric.
 Accurate typing skills, approximately 60 words per minute.
 Microsoft Dynamics AX Software
 SAP Software
Pulaski Technical College,
North Little Rock,AR 72118
Currently Pursuing Associate of Arts, Associate in Science Degree:
Anticipated Graduation: May 2017