1. Antonya D. Bonner
2519 W. Tremont Ct, Richmond VA 23225
M: 910-987-6225
E: abonner86@gmail.com
Objectives
I can professionally, and effectively utilize my many years of experience in Customer Service and
Administrative Assistance to complete tasks with or without supervision.
Experience
Bank of America, Richmond VA
06/2015 – 06/2016
 Greet and assist customers in a friendly and professional manner to provide utmost service in a call
center environment; I assisted customers in a chat forum as well.
 Customers would have inquiries about their account balances, transfers, fees, and account
maintenances.
 Securely collect confidential information to ensure assistance.
 Utilizes multiple computer systems to access customer information and do maintenance
simultaneously.
 Move in a fast pace environment, taking up to 90 calls a day.
 Properly transfer customers to the appropriate department through a transfer tree for quick service.
 Data entry on account cases, notes and alerts.
Wells Fargo, Glen Allen VA
12/2013 - 04/2015
 Greet and assist customers in friendly phone tone according to Gallup ratings.
 Work in call center environment.
 Provide customer service for online and financial inquiries for customers and bankers.
 Assist customers with online technical issues and browser support; if necessary file a “tech ticket” for
additional support.
 Assist customers with filing claims as a result of payment failure, unauthorized transactions, technical
support, and etc.
 Sell products and services that are beneficial to the customer’s needs.
 Securely collect confidential information; most customers with very large account balances.
 Investigate financial disputes, involving merchants and customers.
 Successfully transfer funds for customers or assist with navigation for online transfers.
 Help customers to pay bills online.
 Move with a fast pace due to high call volumes; company standard requests phone calls to be under 6
minutes.
 Various miscellaneous tasks such as provide online username/passwords, linkage of accounts, and
providing online access.
United States Army, Fort Lee VA & Fort Bragg NC
04/2006 - 10/2011
 Assist soldiers that in-process into company by manually recording their information or by inserting
the information into the computer system using Microsoft Excel.

2. Antonya D. Bonner
2519 W. Tremont Ct, Richmond VA 23225
M: 910-987-6225
E: abonner86@gmail.com
2
 Provide a briefing of the requirements and standards of the unit.
 Provide customer service and answer inquiries of soldiers, command officials, family, friends, and
workers.
 Deliver and receive reports via Outlook, email, or physical transport.
 Review the initial critique of company finance reports, identify errors or changes, and then report to
command.
 Liable for the preservation of accountability of hundreds of soldiers daily, through an automated
manifest.
 Create memorandums with Microsoft Word for regulations, authorizations, etc.
 Arrange information involving inventory, accountability, and etc. through data entry process; able to
type up to 45 wpm.
 Prepare separation documents, military orders, leave forms, reassignment orders, and assist soldiers
with administrations that require the use of CAC, or an access card.
 File paperwork properly and in correct filing order.
 Answer telephones frequently.
 Clean and maintain supplies, tools, equipment and storage, and storage areas in order to ensure
compliance with safety regulations.
 Verify inventory computations of two types of petroleum by comparing them to physical counts of
stock, and investigate discrepancies and/or adjust errors.
 Examine and inspect stock items for wear or defects.
 Provide assistance or direction to additional stockrooms, warehouses, other sectors of the company,
and storage yards for inquiring soldiers or visitors.
 Works independently with little or no supervision.
Education
University of Phoenix, Associates of Arts, Online
I received my AA in Elementary Education in 2013 and graduated with a 3.27 GPA.
Nottoway High School, High School Diploma, Crewe VA
I graduated high school in 2005.
Communication
I have more than 8 years combined experience with Administrative Assistance and Customer Service in a call
center environment. While in the Military I received training for supervisory positions. In addition, I am
proficient with most computer applications and the use of office supplies.
References
Available upon request.