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7 0 Fe a t h e r @ g ma il. c o m ▪ Ex t : 5 1 3 - 9 3 9 - 8 0 0 3
Susan J. Martin
Accomplishments
 Accomplished Professional – a “take charge” individual and exceptionally detailed,
organized and highly accurate business professional with a unique ability to successfully
manage multiple administrative projects simultaneously.
 Proven competencies as a coordinator with the ability to empower others and foster
cohesive business environments.
 Consistently leverage organizational capabilities to facilitate well-run and streamlined office
operations.
 Well-developed interpersonal skills to work effectively with people from diverse
professional and cultural backgrounds.
 Well versed in all aspects of superior customer service. Specific expertise in the following:
Collaborative / Innovative Leadership Travel Arrangements
Managing Administrative Tasks Sales / Service Support
Scheduled Meetings / Events / Technician Schedules Excellent Communication Skills
Project Management Multi-Tasking
Reporting/Reconciliation Accounts Payable/Receivable
MSOffice, Oracle, IMap, Mocha, Quoting
QuickBooks, AS400, Epic Purchasing
Professional Experience
Account Temps/Orr Protection Services/Administrative Services Manager ▪ April 2016 to
present
 Responsible for supervision of the administrative staff that support Sales and Operations
activities in the Southeast Region & National Accounts.
 Create and issue Picking Sheets and Material Requisitions Stimulate Inventory transfers
 Process Purchase Order
 Process Sales Order
 Process Receipt of Goods
 Process Receipt of Invoice
 Set up New Service Jobs (Routine and Emergency) Process Service file update information
 Set up Install Jobs including budgeting information
 Process change order information in Install Job Files
 Invoicing to Service or Install Jobs
 Assumes oversite responsibility for all the general office administration for the Southeast
Region and National Accounts.
 Responsibilities include distribution of reports to operations, sales and coordinator staff as
needed; review & assist A/R activity with Accounting personnel; participate in customer
conference calls and personal visit as required; train & mentor administrative staff.
 Provide purchasing support for the region including reviewing material requisitions for clarity
and completeness, and signature authorization. After review processing the material
requisition as required to stimulate an inventory move or a purchase order with the approved
vendor, supplier or subcontractor.
 Communicate orders to vendors, suppliers and subcontractors.
Bethesda Butler Hospital / Access Associate ▪ 2015-2016
 Performs Scheduling or Registration functions in a timely and accurate manner: working
with TH ancillary departments to coordinate care and communicate with patients and
physicians/offices to obtain information necessary to schedule and/or register patients.
 Provide excellent customer service and answer patient questions and resolve issues.
Collect of copays, standard deposits and deductibles.
 SCHEDULING: schedule physician ordered tests in accordance with department
guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity
purposes that is required to receive reimbursement.
 REGISTRATION: educate patients on TH required legal compliance paperwork and
provide financial triage. Properly direct patient with financial questions and explain
concepts of insurance.
Diebold, Inc.–Hamilton Branch / Implementation ▪ 2010– 2015
A global leader in self-service solutions, specifically Automated Teller Machines (ATM), Diebold
employs over 15,000 associates with $3B in annual revenues.
 PO Administrator- Hamilton Branch / Implementation
 Provided Operational Administrative support to the National Estimator business group.
Responsible for system data entry and processing of PO (Purchase Orders) requests for
all subcontracted services required for sales order activity.
 Ensured all Sales Order Product line items were reviewed and matched PO entries and
Subcontractors’ agreed-upon contracted pricing.
 Updated Subcontractor database with all current information pertaining to Diebold
Subcontractors.
 Reporting / maintaining log of Delivered and Installed (D&I) and Turnkey Installation
Service (TIS) request.
 Collaborated with Job Site Coordinators (JSCs) and Estimators to ensure accurate pricing
and processing of D&I and TIS requests.
Administrative Assistant–Diebold, Inc. – Hamilton Branch / Sales and Service, ▪ 2005–2010
 Provided operational administrative support to Ohio / Michigan / Kentucky / Ohio Valley
regions.
 Answered phones, scheduled and coordinated meetings, and created communication for
distribution such as letters, memos, and emails.
 Accounts payable for all office supplies, invoices, etc.
 Created and maintained spreadsheets and reports.
 Prepared standard accounting reports and summaries for financial analysis
 Coordinated Service Technician schedules.
Phlebotomist–Fort Hamilton, Hospital., Hamilton, OH▪ 2002–2008
 Drawing blood specimens via vein puncture, finger / heel sticks, bleeding times, blood
cultures for all inpatients / out patients on six floors of the hospital such as:
 Emergency Room, Cardiac Cath Lab, Surgery, Recovery, Out Patient Lab, X-Ray,
Oncology Clinic, and Hospice.
 Registered Patients, collected insurance information, and insurance verifications.
 Contacted Doctor Offices for various ICD-9 Codes for Medical Records and Medicare
forms.
 Processed / received and verified specimens through the data base system
 Placed specimens in their correct placement for various testing such as Hematology,
Chemistry, Blood Bank. Etc.
 Generated Specimen transit list for off-site specimen testing.
 CPR Certified which has since expired.
Software Skills
Microsoft Visual Basic, HTML, Microsoft Office, Microsoft Windows, Adobe PhotoShop and
Illustrator. AS400, Epic, Oracle, Service Max and Sage.
Education
General Studies– Talawanda High School, Oxford, OH ▪ 1990
Phlebotomy Certificate– Health Alliance Cincinnati, OH ▪ 2001
References
Randy Collins Larry Dubs Eric Agler
Regional Implementation Manager National Estimator Manager Job Site Coordinator
Diebold, Inc. Diebold, Inc. Diebold, Inc.
513-509-1529 810-560-820 513-682-6200

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Susan J Martin

  • 1. 7 0 Fe a t h e r @ g ma il. c o m ▪ Ex t : 5 1 3 - 9 3 9 - 8 0 0 3 Susan J. Martin Accomplishments  Accomplished Professional – a “take charge” individual and exceptionally detailed, organized and highly accurate business professional with a unique ability to successfully manage multiple administrative projects simultaneously.  Proven competencies as a coordinator with the ability to empower others and foster cohesive business environments.  Consistently leverage organizational capabilities to facilitate well-run and streamlined office operations.  Well-developed interpersonal skills to work effectively with people from diverse professional and cultural backgrounds.  Well versed in all aspects of superior customer service. Specific expertise in the following: Collaborative / Innovative Leadership Travel Arrangements Managing Administrative Tasks Sales / Service Support Scheduled Meetings / Events / Technician Schedules Excellent Communication Skills Project Management Multi-Tasking Reporting/Reconciliation Accounts Payable/Receivable MSOffice, Oracle, IMap, Mocha, Quoting QuickBooks, AS400, Epic Purchasing Professional Experience Account Temps/Orr Protection Services/Administrative Services Manager ▪ April 2016 to present  Responsible for supervision of the administrative staff that support Sales and Operations activities in the Southeast Region & National Accounts.  Create and issue Picking Sheets and Material Requisitions Stimulate Inventory transfers  Process Purchase Order  Process Sales Order  Process Receipt of Goods  Process Receipt of Invoice  Set up New Service Jobs (Routine and Emergency) Process Service file update information  Set up Install Jobs including budgeting information  Process change order information in Install Job Files  Invoicing to Service or Install Jobs  Assumes oversite responsibility for all the general office administration for the Southeast Region and National Accounts.  Responsibilities include distribution of reports to operations, sales and coordinator staff as needed; review & assist A/R activity with Accounting personnel; participate in customer conference calls and personal visit as required; train & mentor administrative staff.  Provide purchasing support for the region including reviewing material requisitions for clarity and completeness, and signature authorization. After review processing the material requisition as required to stimulate an inventory move or a purchase order with the approved vendor, supplier or subcontractor.  Communicate orders to vendors, suppliers and subcontractors.
  • 2. Bethesda Butler Hospital / Access Associate ▪ 2015-2016  Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.  Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles.  SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.  REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage. Properly direct patient with financial questions and explain concepts of insurance. Diebold, Inc.–Hamilton Branch / Implementation ▪ 2010– 2015 A global leader in self-service solutions, specifically Automated Teller Machines (ATM), Diebold employs over 15,000 associates with $3B in annual revenues.  PO Administrator- Hamilton Branch / Implementation  Provided Operational Administrative support to the National Estimator business group. Responsible for system data entry and processing of PO (Purchase Orders) requests for all subcontracted services required for sales order activity.  Ensured all Sales Order Product line items were reviewed and matched PO entries and Subcontractors’ agreed-upon contracted pricing.  Updated Subcontractor database with all current information pertaining to Diebold Subcontractors.  Reporting / maintaining log of Delivered and Installed (D&I) and Turnkey Installation Service (TIS) request.  Collaborated with Job Site Coordinators (JSCs) and Estimators to ensure accurate pricing and processing of D&I and TIS requests. Administrative Assistant–Diebold, Inc. – Hamilton Branch / Sales and Service, ▪ 2005–2010  Provided operational administrative support to Ohio / Michigan / Kentucky / Ohio Valley regions.  Answered phones, scheduled and coordinated meetings, and created communication for distribution such as letters, memos, and emails.  Accounts payable for all office supplies, invoices, etc.  Created and maintained spreadsheets and reports.  Prepared standard accounting reports and summaries for financial analysis  Coordinated Service Technician schedules.
  • 3. Phlebotomist–Fort Hamilton, Hospital., Hamilton, OH▪ 2002–2008  Drawing blood specimens via vein puncture, finger / heel sticks, bleeding times, blood cultures for all inpatients / out patients on six floors of the hospital such as:  Emergency Room, Cardiac Cath Lab, Surgery, Recovery, Out Patient Lab, X-Ray, Oncology Clinic, and Hospice.  Registered Patients, collected insurance information, and insurance verifications.  Contacted Doctor Offices for various ICD-9 Codes for Medical Records and Medicare forms.  Processed / received and verified specimens through the data base system  Placed specimens in their correct placement for various testing such as Hematology, Chemistry, Blood Bank. Etc.  Generated Specimen transit list for off-site specimen testing.  CPR Certified which has since expired. Software Skills Microsoft Visual Basic, HTML, Microsoft Office, Microsoft Windows, Adobe PhotoShop and Illustrator. AS400, Epic, Oracle, Service Max and Sage. Education General Studies– Talawanda High School, Oxford, OH ▪ 1990 Phlebotomy Certificate– Health Alliance Cincinnati, OH ▪ 2001 References Randy Collins Larry Dubs Eric Agler Regional Implementation Manager National Estimator Manager Job Site Coordinator Diebold, Inc. Diebold, Inc. Diebold, Inc. 513-509-1529 810-560-820 513-682-6200