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NALIAH KNIGHT - JOHNSON 
Mailing: P.O. Box 15376 ∙ Jersey City, NJ 07305 
973-375-0719 ▪ 201-640-5598 ▪ naliah28@gmail.com 
Analytical and skilled Financial Professional with a solid and progressive career providing core support 
financial functions to organizations. 
 Expertise in the analysis of financial data, tracking financial performance, operational reporting, 
and data control. 
 Adept at compiling and analyzing financial information, generating financial reports and 
documents, leading teams, and providing exceptional customer service. 
 Ability to analyze, draft, and process contract lease agreements. 
 Skilled at interpreting, applying, explaining, and ensuring full compliance with complex rules, 
regulations, and ordinances. 
 Recognized for evaluating general and financial accounting practices and procedures for 
efficiency, effectiveness, and accurateness and resolve procedure deficiencies. 
CAREER PROGRESSION 
FINESSE SERVICES, INC. - AT&T (ARISE). Jersey City, NJ July 2014 – October 2014 
ENTREPRENEUR - CLIENT SERVICE REPRESENTATIVE 
Attracts potential customers by answering product and service questions; suggesting information about 
other products and services, Open customer accounts by recording account information, Maintains 
customer records, Resolves product or service problems by determining the cause of the problem; 
expediting correction or adjustment; following up to ensure resolution, Maintains accounts by processing 
customer request, Recommends potential products or services to management by collecting customer 
information and analyzing customer needs. 
ATLANTIC REALTY CORP., Woodbridge, NJ May 2011 – April 2013 
LICENSED LEASING AGENT 
Manage leasing office providing each client with excellent customer service, presentations, and tour of 
property/models. Guide clients through application and lease signing process. Prepare and input 
application into client management computer system, and submit to main office for credit approval & 
lease printing. Work with property super to resolve tenant issues. Prepare weekly reports (vacancy, 
move-in, and traffic reports). Create and prepare flyers providing information about the property, school 
district, and city highlights. Assist prospective clients via telephone with locating, applying, and leasing 
apartments through our call center services. Ability to identify new prospects and build and maintain 
client relationships. Follow-up with e-leads (electronic leads) through e-mail communication. Market 
company properties and foster healthy client relationships. 
PAYCHEX, Piscataway, NJ December 2012 – February 2013 
MMS PAYROLL CLIENT SERVICE REPRESENTATIVE 
Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting, 
and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit 
service needs. Contacts clients daily according to set schedules in order to obtain payroll data, including 
salary adjustments, special payments, tax allocations, and employee deductions or adjustments. Keys all 
payroll-related data necessary to process and meet appointment schedules. Provided quality client
service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system 
and changes in wage and tax laws to develop a trusted relationship with our clients. Maintained client files 
to ensure efficient operation and improved client service. Researches and resolves client and system 
problems to ensure accurate payroll reports and tax returns. 
H&R BLOCK, Jersey City, NJ November 2010 - Seasonal 
INVESTMENT ACCOUNTANT 
Prepare individual, family, and small business tax returns. Assist clients with understanding and 
interpreting W-2’s and other supporting tax documents. Ensure all tax returns are completed according to 
IRS tax regulations. Compile federal, state, and local tax documents by assembling and analyzing 
financial data. Market company products, greet clients, and foster healthy client relationships. 
MELLON INVESTOR SERVICES / BANK OF NEW YORK MELLON, November 2005 – January 2010 
Jersey City, NJ 
WORKFLOW ANALYST (2007 - 2010) 
Interpreted, investigated and responded to shareholder and client relationship executive inquiries. 
Administered employee stock options and purchase plans and common stock accounts for several 
fortune 500 companies, including Chevron, ConocoPhillips, and JPMorgan Chase & Company. 
Collaborated with team members to meet deadlines for urgent requests received from cl ients, such as 
immediate check issuances, levy processing, and producing replacement tax forms. Investigated various 
transactions and accounts to uncover inefficiencies and fraudulent activities. Performed extensive 
research to resolved issues on underpayment or overpayment and changes in rates. Prepared response 
letters and other account documents for top management. Generated account statements, 1099’s, and 
foreign tax documents shareholders. Utilized computerized data to track and determine per share 
calculations. Handled work related to tax refunds for clients. 
Selected Highlights: 
 Contributed to the improvement of IRS levy processes and introduced new work process to team 
members. 
 Handled special projects such as preparing manual statements for accounts with discrepancies and 
worked directly with Executive Client Service Managers to resolve client based issues. 
 Experience in an Investor Relations/ Stock Transfer Agent role with background in equity research 
and investment banking. 
 Equity market, spearheading/project management experience 
 Proficient in organizing, timeliness (deadline oriented), and attentive to detail 
 Sensitivity to compliance issues and SEC rules and regulations. 
 Strong analytical, writing, technology, and data flow skills. 
 Demonstrated ability to effectively communicate with clients, communication (both written and verbal). 
STOCK PLAN ADMINISTRATOR (2005 - 2007) 
Provided excellent customer service, managing employee stock purchase plans and stock options via 
telephone/call center. Assisted clients with trades and transferring of shares. Research and resolved 
issues pertaining to W2's, trades, tax and reporting inquiries. Benefit administration: provided specific and 
accurate details to shareholders. Account reconciliation. Processed over 100 account issues per day. 
NORTH FORK BANK, Jersey City, NJ February – November 2005 
PERSONAL BANKER 
Assisted clients in selecting various accounts and financial services based on their individual needs. 
Ensured compliance on all new accounts with the KYC and US Patriot Act regulations. Offered customer
care via effective problem solving and detailed explanation on bank services and policies. Assisted 
branch manager with daily branch operations and tasks related to ATM maintenance. Protected bank’s 
interest by analyzing and reconciling branch overdraft and shortage reports. Oversaw the preparation and 
signing of monetary instruments, cash disbursement, and cash reconciliation. Assisted teller management 
with cash shipments in excess of $100K. Monitored teller and vault daily cash limits. 
Selected Highlights: 
 Designated as the branch’s IRA and mortgage specialist. 
 Increased revenue by promoting and selling bank products and referring clients to investment 
specialists. 
 Independently carried out bank reconciliation activities and managed several client accounts. 
THE BANK OF NEW YORK, Secaucus, NJ April 2002 – February 2005 
ASSISTANT TELLER MANAGER (2004 - 2005) 
Oversaw cash accountability, approved and monitored cash limits, and daily closing operations. 
Supervised 10 staff and trained new hires on operating procedures. Coordinated performance 
evaluations. Investigated teller receipt discrepancies using debit and credit receipts and computer 
generated journal records. Processed transactions for personal and business customers. Completed 
transactions using computer-based systems to process deposits, payments, and withdrawals. Assisted in 
the opening and closing of branch. 
~ Additional prior experience as Teller for The Bank of New York ~ 
EDUCATION 
ASSOCIATE OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION, ACCOUNTING (2008) 
KAPLAN UNIVERSITY, Davenport, IA 
Licenses &Specific Training 
New Jersey Real Estate License ~ H&R Block Tax Certification 
ADP Payroll Course (Kaplan University) 
Skills 
Finely tuned analytical and problem-solving skills with dedication to clear communication. 
Proficient with Word, Excel, PowerPoint, Outlook Express, and Mainframe. 
Professional Affiliation 
Association of Certified Fraud Examiners 
Activities 
United States Army Reserve 
Volunteer at Manville, NJ Senior Center 
Volunteer at NJ Community Food Bank
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payroll specialist

  • 1. NALIAH KNIGHT - JOHNSON Mailing: P.O. Box 15376 ∙ Jersey City, NJ 07305 973-375-0719 ▪ 201-640-5598 ▪ naliah28@gmail.com Analytical and skilled Financial Professional with a solid and progressive career providing core support financial functions to organizations.  Expertise in the analysis of financial data, tracking financial performance, operational reporting, and data control.  Adept at compiling and analyzing financial information, generating financial reports and documents, leading teams, and providing exceptional customer service.  Ability to analyze, draft, and process contract lease agreements.  Skilled at interpreting, applying, explaining, and ensuring full compliance with complex rules, regulations, and ordinances.  Recognized for evaluating general and financial accounting practices and procedures for efficiency, effectiveness, and accurateness and resolve procedure deficiencies. CAREER PROGRESSION FINESSE SERVICES, INC. - AT&T (ARISE). Jersey City, NJ July 2014 – October 2014 ENTREPRENEUR - CLIENT SERVICE REPRESENTATIVE Attracts potential customers by answering product and service questions; suggesting information about other products and services, Open customer accounts by recording account information, Maintains customer records, Resolves product or service problems by determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution, Maintains accounts by processing customer request, Recommends potential products or services to management by collecting customer information and analyzing customer needs. ATLANTIC REALTY CORP., Woodbridge, NJ May 2011 – April 2013 LICENSED LEASING AGENT Manage leasing office providing each client with excellent customer service, presentations, and tour of property/models. Guide clients through application and lease signing process. Prepare and input application into client management computer system, and submit to main office for credit approval & lease printing. Work with property super to resolve tenant issues. Prepare weekly reports (vacancy, move-in, and traffic reports). Create and prepare flyers providing information about the property, school district, and city highlights. Assist prospective clients via telephone with locating, applying, and leasing apartments through our call center services. Ability to identify new prospects and build and maintain client relationships. Follow-up with e-leads (electronic leads) through e-mail communication. Market company properties and foster healthy client relationships. PAYCHEX, Piscataway, NJ December 2012 – February 2013 MMS PAYROLL CLIENT SERVICE REPRESENTATIVE Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting, and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit service needs. Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments. Keys all payroll-related data necessary to process and meet appointment schedules. Provided quality client
  • 2. service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Maintained client files to ensure efficient operation and improved client service. Researches and resolves client and system problems to ensure accurate payroll reports and tax returns. H&R BLOCK, Jersey City, NJ November 2010 - Seasonal INVESTMENT ACCOUNTANT Prepare individual, family, and small business tax returns. Assist clients with understanding and interpreting W-2’s and other supporting tax documents. Ensure all tax returns are completed according to IRS tax regulations. Compile federal, state, and local tax documents by assembling and analyzing financial data. Market company products, greet clients, and foster healthy client relationships. MELLON INVESTOR SERVICES / BANK OF NEW YORK MELLON, November 2005 – January 2010 Jersey City, NJ WORKFLOW ANALYST (2007 - 2010) Interpreted, investigated and responded to shareholder and client relationship executive inquiries. Administered employee stock options and purchase plans and common stock accounts for several fortune 500 companies, including Chevron, ConocoPhillips, and JPMorgan Chase & Company. Collaborated with team members to meet deadlines for urgent requests received from cl ients, such as immediate check issuances, levy processing, and producing replacement tax forms. Investigated various transactions and accounts to uncover inefficiencies and fraudulent activities. Performed extensive research to resolved issues on underpayment or overpayment and changes in rates. Prepared response letters and other account documents for top management. Generated account statements, 1099’s, and foreign tax documents shareholders. Utilized computerized data to track and determine per share calculations. Handled work related to tax refunds for clients. Selected Highlights:  Contributed to the improvement of IRS levy processes and introduced new work process to team members.  Handled special projects such as preparing manual statements for accounts with discrepancies and worked directly with Executive Client Service Managers to resolve client based issues.  Experience in an Investor Relations/ Stock Transfer Agent role with background in equity research and investment banking.  Equity market, spearheading/project management experience  Proficient in organizing, timeliness (deadline oriented), and attentive to detail  Sensitivity to compliance issues and SEC rules and regulations.  Strong analytical, writing, technology, and data flow skills.  Demonstrated ability to effectively communicate with clients, communication (both written and verbal). STOCK PLAN ADMINISTRATOR (2005 - 2007) Provided excellent customer service, managing employee stock purchase plans and stock options via telephone/call center. Assisted clients with trades and transferring of shares. Research and resolved issues pertaining to W2's, trades, tax and reporting inquiries. Benefit administration: provided specific and accurate details to shareholders. Account reconciliation. Processed over 100 account issues per day. NORTH FORK BANK, Jersey City, NJ February – November 2005 PERSONAL BANKER Assisted clients in selecting various accounts and financial services based on their individual needs. Ensured compliance on all new accounts with the KYC and US Patriot Act regulations. Offered customer
  • 3. care via effective problem solving and detailed explanation on bank services and policies. Assisted branch manager with daily branch operations and tasks related to ATM maintenance. Protected bank’s interest by analyzing and reconciling branch overdraft and shortage reports. Oversaw the preparation and signing of monetary instruments, cash disbursement, and cash reconciliation. Assisted teller management with cash shipments in excess of $100K. Monitored teller and vault daily cash limits. Selected Highlights:  Designated as the branch’s IRA and mortgage specialist.  Increased revenue by promoting and selling bank products and referring clients to investment specialists.  Independently carried out bank reconciliation activities and managed several client accounts. THE BANK OF NEW YORK, Secaucus, NJ April 2002 – February 2005 ASSISTANT TELLER MANAGER (2004 - 2005) Oversaw cash accountability, approved and monitored cash limits, and daily closing operations. Supervised 10 staff and trained new hires on operating procedures. Coordinated performance evaluations. Investigated teller receipt discrepancies using debit and credit receipts and computer generated journal records. Processed transactions for personal and business customers. Completed transactions using computer-based systems to process deposits, payments, and withdrawals. Assisted in the opening and closing of branch. ~ Additional prior experience as Teller for The Bank of New York ~ EDUCATION ASSOCIATE OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION, ACCOUNTING (2008) KAPLAN UNIVERSITY, Davenport, IA Licenses &Specific Training New Jersey Real Estate License ~ H&R Block Tax Certification ADP Payroll Course (Kaplan University) Skills Finely tuned analytical and problem-solving skills with dedication to clear communication. Proficient with Word, Excel, PowerPoint, Outlook Express, and Mainframe. Professional Affiliation Association of Certified Fraud Examiners Activities United States Army Reserve Volunteer at Manville, NJ Senior Center Volunteer at NJ Community Food Bank