1. Theresa Hoang
2 2 4 81 Chippendale Av e W
Farm ington, Minnesota, 5 5 02 4
9 5 2 -2 5 0-7 4 2 4
Tahoang01 @Gm ail.com
W O R K E X P E R I E N C E
SunLife Financial,Edina,MN
Short Term Disability Claims Analyst –Dec 4,2015-Present
 Responsible for processing short term disability claims.
 Recordingand analyzing data timely and efficiently to make determinations based on the terms of
the policy contract andcompany guidelines established.
HEALTHPARTNERS,Bloomington,MN
CHDP Claims Coordinator, Oct 2008 –Oct 2015
Enter Healthcare spending claims - reviewing the account via computer to ensureclaims are paid
according to group set up instructions.
Post or attach information to claim file.
Calculate amount ofclaim.
Review insurance policy to determine coverage.
Work closely with sales department to insure account is set up correctly. Process renewal forms during
group open enrollment.
HEALTHPARTNERS,Bloomington,MN
Level II MemberServices Representative, Aug 2000 –Oct 2008
Confer with customers by telephone or in person to provide information about insurance benefits or details
of claims processing and/orobtain details ofcomplaints.
Keep records ofcustomer interactions or transactions, recording details ofinquiries, complaints,or
comments, as well as actions taken.
Check to ensure that appropriate changes were madeto resolvecustomers'problems.
Refer unresolvedcustomer grievances to designated departments for furtherinvestigation.
Review insurance policy termsto determinewhether a particular loss is covered by insurance.
Resolve customers'service orbilling complaints by auditing claims processing. Complete
contract forms, prepare change ofaddress records,using computers.
ASHLAND CHEMICAL,Shakopee,MN
Department Coordinator,Mar 1998 –Aug 2000
Greet persons entering establishment, determinenatureand purpose ofvisit,and direct or escort them to
specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Collect, sort, distribute, or prepare mail, messages,or courier deliveries.
Schedule appointments and maintain and update appointment calendars.
Resolve discrepancies in accounting records.
A D D I T I O N A L S K I L L S
Typing 55 words perminute
Microsoft Office
Great Customer ServiceSkills
Great People Skills
Fast Learner
Team Player
Work well under pressure