1. ARRA PERALTA GUTIERREZ
Sankiti Bldg., Muraqqabat Road, Deira, Dubai UAE
Email Add: arragutierrez@yahoo.com
Contact No.: +971529820281
Career Objective
To be a part of a company where I can contribute the best of my skills, knowledge and hard work. To learn and handle
position, which will further developed my interpersonal skills. To be hired and continuously acquire the trainings and
expertise needed for my profession.
Work Experiences
Contact Centre Representative (May 2010 up to August 2014)
National Bank of Ras Al Kaimah (Back Office Support Services FZ)
Dubai Silicon Oasis,
Dubai, UAE
 Interact with customers over the phone to understand their banking needs.
 Provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling
customer needs, and educating the customer where applicable.
 Provide excellent customer service to achieve customer loyalty.
 Resolve problems over the telephone on the spot.
 Convert sales opportunities in order to meet financial targets.
 Clarify and explain procedures and products over the telephone.
 Capture and report customer feedback towards continual product development.
 Follow up all bank procedure and process with fully adherence to BCP step rules and regulations.
 Aggressively selling RAKBANK Value Collection, Credit Cards Balance transfers, and Credit card cheque over the
phone.
 Working on Internet Banking and Mobile Banking enables / disables and IB user ID if requested.
 Enhance customers to get their statement through email and register them on e-statement module.
 Cross-sell different products or services for customers.
 Ensure to differentiate between Conventional and Islamic calls and assist customer based on their preferred
product / services.
Ticketing Officer (May 2008-May 2010)
Sea Magic Recreational Services
Uhmm Hurair 2, Dubai UAE
 As company’s front liner, we are authorized to issue tickets/ service receipts in exchange of payments.
 Responsible in keeping cash and credit collection properly punched in the system.
 Responsible in keeping company’s customer requirements.
 Answer primary question of customer regarding the show, ticket and price.
 Responsible in keeping the counter always clean and presentable to the customer.
 Follow the SIPS Customer Satisfaction. (Smile and Greet, Inquire and Inform, Process and Verify, Smile and
Thank)

2. Data Entry Operator
AMDATEX (American Data Exchange Corporation)
(July 2005-October 2007)
Alabang, Philippines
 Data entry clerks, verify information, operate data entry devices and prepare documents.
 Clerks process account information, customer information and a variety of other forms of documents by resolving
inconsistencies and reviewing data for errors using standard data entry procedures.
 Requesting further information for documents that are deemed incomplete.
 Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into a file.
 Entering information into specific files or forms from recorded material, hand written pages or figures contained in
printed files.
 Convert sloppy handwriting, garbled recordings, or faded text nd transforming into digital data.
 Keeping records of tasks and proofread reports.
 Checking completed works for errors duplicate information before submitting the final product.
Educational Background
Tertiary
Philippine Science and Technology College
Associate in Computer Office Administration
Knowledge of MS Word, Excel, Outlook
Graduate (2005)
On the Job Training
Department of Science and Technology
International Cooperation Unit Department (ITCU)
3 Months Training
Secondary
Signal Village National High School
Graduate (1999-2003)
Primary
EM’s Signal Village Elementary School
Graduate (1993-1999)
Personal Information
Nationality : Filipino
Birth Date : April 18, 1986
Civil Status : Married
Height : 5’1
Language : English
Passport No. : EB6666774
Visa Status : Husband’s Visa
Reference person upon request
Arra Peralta Gutierrez