1. LANNETTE DAVIS
13766 BANDERA RANCH CT.
ROANOKE, TX 76262
(CELL) 817-773-1425
EMAIL: Lannette.davis@outlook.com
SU MMAR Y
A creative, confident and multi-tasking Customer Service Professional with extensive experience;
and progressive responsibility in Account management processing. Expertise includes accounts
payable, customer service and marketing. I have been consistently successful in building consensus
and driving cooperative relationships with clients, sales managers and support staff. I have the
ability to meet deadlines and exceed customer expectations.
 Time Management  Multi-tasking  Monitoring  Training
TEC H N IC AL SK ILLS
 MS Excel  MS Word  MS Access
 AS400  WordPerfect  Stellant/Oracle/Acorde’
 MS Outlook  MS PowerPoint  Typing @ 75 wpm
 10-key @ 12000 sph  SAP 5.0 & 6.0  3270-DCUS
 Multi-line phone system
PR OFESSION AL EXPER IE N C E
MACRO HELIX, LLC/MCKESSON PHARMACEUTICALS, FORT WORTH 2013-
PRESENT
Integration Administration
 Responsible for integrating users and account numbers between McKesson Connect and
Macro Helix for order splitting.
 Verifying that all accounts and PIDs are set up in the system and have all data feeds
necessary for integration.
 Verify that all users requesting integration have the accounts necessary, and if not, sending
email request to Sales Administrator and Account Manager to get the issue resolved.
 Work closely with Hospital Installers to make sure everything is ready for go-live.
 Wrote instructions for customers to use to add their alternate user ids. in Architect so they
can have the accumulations view and 340B Architect single sign on. Also wrote instructions
for customers to use to add the accumulations view to their profile in Connect.
 Help troubleshoot issues with integrations when customers have issues.
 Work closely with my Support team members to insure we integrate customers quickly and
efficiently.
 Process the Wal-Mart Generics auto ship orders twice a week.
 Process the Vertical Team Integrity report out of Salesforce.
 Process the auto order off report daily.
 Working with the Validation Team to help with ICD-10 changes by sending emails to
Covered Entities on their behalf.
 Process the retail pharmacy registrations on the OPA website every quarter.
 Wrote SOPs for my position so others could be trained on my functions.

2. LANNETTE DAVIS 2
MACRO HELIX, LLC/MCKESSON PHARMACEUTICALS, FORT WORTH APRIL
2013-OCTOBER 2013
Support Representive
 Responsible for answering phones for customer inquiries and issues.
 Research cases created from customers either by phone or email.
 Help customers learn how to use the website, give explanations on how to run reports.
MCKESSON PHARMACEUTICALS, CARROLLTON, TX 2008-2013
A/R Lockbox Representative
 Lockbox representative responsible for posting unidentified checks to the correct account
and maintaining the MICR # for the account.
 Responsible for downloading and posting ACH/Wire payments.
 Research of checks not easily identified by information provided by customer.
 Processing inter-company cash transfers known as 980’s both outgoing and incoming.
 Processing inter-company 980’s for Medicis and Janssen migration to Specialty SAP from
Pharma SAP.
 Fax check processing for Pharma and Specialty.
 Credit Card processor responsible for processing credit card payments.
 Balancing GL’s, loading credit card information to customer accounts.
 Adding/Maintaining customers to the Recurring Credit Card Variant.
 Calling customers to get credit card information when necessary.
 Served as Subject Matter Expert (SME) for transition team, training on daily processes of
Lockbox and inter-company 980 transfers.
MCKESSON SPECIALTY DISTRIBUTION, Lewisville, TX 2004-2008
Data Integrity Associate 2
 Provided new account set up.
 Helped the operations manager maintain day-to-day relationships with internal &
external clients. Performed New Account set up, customer service for North America.
 Participated in the implementation of the Berlex/Bayer program. Helped establish
McKesson Specialty as the distribution network for Berlex/Bayer product delivery in
North America.
ED U C ATION
Tarrant County College, Arlington, TX; Hurst, TX