Amy Daniels is seeking a position in customer service, data entry, collections or accounts payable/receivable. She has over 10 years of experience in these fields, including positions at Hughes Staffing Agency, American Home Patient, Unified Health Services, and Sitel Corporation. Her skills include data entry, problem solving, customer service, billing/collections, and Microsoft Office programs. She is currently pursuing an Associate's degree from Pulaski Technical College with an anticipated graduation in May 2017.

1. AMY DANIELS (901)303-3225
Little Rock, AR daniels.amy38@yahoo.com
~ Collection, Data Entry Specialist &Customer Service Representative ~
SUMMARY OF QUALIFICATIONS
Professional experience in account payable, receivable data entry, problem solving medical insurance claims, and
collections. My abilities are working in fast-paced environment demanding strong organizational, technical and
interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourcefulin
completing projects; able to multi-task effectively. Capabilities includes customer services representative, account
payable-receivable, data entry, problem solving, medical insurance claim, unemployment claims and collections.
PROFICIENCIES SYNOPSIS
Customer Service Representative Account Payable/Receivable Filing & Data Entry
Problem Solving Medical Insurance Claims Collection
CAREER OVERVIEW AND HIGHLIGHTED ACCOMPLISHMENTS
Hughes Staffing Agency/ Perfect Vision Manufacturer
Little Rock, AR 72223
Data Entry Clerk May 2016 -July 2016
 Analyze sales records and inventory levels of current stock, identify domestic vendors, and keep abreast of
changes affecting both the supply of, and demand for, needed products and materials.
 Maintain accurate updates of new and current product information including product specifications sheets,
descriptions, and classifications.
 Analyze inventory trends, sales history, industry performance,and market conditions to anticipate present and
future price changes,product availability, lead-time, and capability of vendors.
 Track purchase status and evaluate vendor performance related to on-time delivery, fill rates and errors,
transfer cost improvements, support, and other related delivery measures.
 Perform miscellaneous clerical duties such as scanning documents, answering correspondence and creating
basic spreadsheets.
 Develop and maintain positive working relationships with other team members within the department and
throughout the organization.
American Home Patient Billing
Little Rock,AR 72205
Collections Specialist Mar 2012 - Jun 2012
 Collect payment via inbound/outbound calls for DME equipment.
 Obtain private insurance data for billing & collection.
 Provide accurate data entry for individual accounts.
 Make changes to bills to assure accurate claims are generated Identifies system-related errors and communicates
change requests as needed.
 Performs follow-up calls with assigned payer types to assure claims are received and being processed.
 Reviews denials and corrects errors as needed.
 Assures corrected claims are submitted in a timely manner.
Unified Health Services
Memphis, TN 38115
Credit Specialist Collection/Data Entry/CSR Nov 2008 to Sep 2011
 Monitor employer’s insurance carriers and private patient accounts.
 Obtain private insurance data for billing and collection. Assure all claims enter/work accurate through SAP &
AHIN program.
 Collect payment for workers compensation claims with the abilities to submit bad debts to collections.
 Coordinates with branch to obtain documentation as needed to resolve suspended/denied claims.

2. AMY DANIELS PAGE 2
 Inbound/outbound calls and both heavy correspondence to collect payments domestic & non-domestic.
 The ability to allow /disallow employer’s worker compensation charges.
 Provide feedback on ‘bad debt,’ accounts.
SITEL Corporation, Memphis TN 38134
Customer Service Representative/Data Entry Clerk Oct 2006-Oct 2007
 Process and check claims status for providers and members.
 Update and assure that all change requests be enter accurate into the data base.
 Assured that all inbound and outbound calls received from providers & members answer and resolve and
appropriate manner.
COMPUTER SKILLS & EDUCATION
Computer Skills
 Computer literate in a Microsoft Windows environment.
 Microsoft Excel
 Microsoft Outlook
 Microsoft Word
 Internet Explorer or other web browsers
 Accurate 10-Key by touch, alphanumeric.
 Accurate typing skills, approximately 60 words per minute.
 Microsoft Dynamics AX Software
 SAP Software
Pulaski Technical College,
North Little Rock,AR 72118
Currently Pursuing Associate of Arts, Associate in Science Degree:
Anticipated Graduation: May 2017