IT Resume.

1. ALFRED R. MITCHELL
C:908-208-1961, MITCH.MITCHELL2013@YAHOO.COM
SUMMARY
Business Professional with extensive experience in technical services. Proven call center
expertise and problem resolution abilities while maintaining high levels of customer
satisfaction. Astute and analytical in addressing the needs of both internal and external
customers. Reputation for building solid business relationships and communicating effectively
with individuals at all levels of management. Proficient at delivering training for new and
existing staff.
TECHNICAL SKILLS
Lotus Notes release 9.0, Remedy, Service Now, Veritas Netbackup, BMC Client, MS
Exchange, O365, Barracuda, MSOffice, MSPowershell, AS400 Windows Servers(V7r3)
EXPERIENCE
Bed Bath & Beyond Inc., Union, NJ Mar 2014 - current
MESSAGING ENGINEER
Provide support to Stores and Corporate users.
 Provide Domino support for Multiple Domains
 Monitored environment to ensure replication topology accuracy
 Managed deletion of appropriate user accounts
 Assisted Security with the creation/training of Store user accounts
 Managed addition of Corporate Office users being added/removed from
appropriate group
 Provided support with creation of Domino accounts with Store users via Citrix
 Creation of New Store Documents for documentation purposes
 Restarting of Domino servers for both Windows and AS400 Servers
 Verify AD user accounts for accuracy in creation
 Third level Server Support 24X7
 Maintained 24X7 On-Call schedule
 Barracuda Support; which includes searching needed logs and white/black listing
of needed addresses
 O365 SPAM filter
 Documentation of all Processes by our Messaging team
 Resolve Disk space issues on AS400 Servers, during the migration
 Provide retrieval of historical and archival data for Legal compliance in both
Lotus Notes and O365 users
 AS400 Windows Servers
 Migrate from Notes to on-prem exchange mailbox servers to the O365/Exchange
online

2. Alfred R. Mitchell C:908-208-1961 Page 2
PRUDENTIAL FINANCIAL, Roseland, NJ 1997-2013
LOTUS NOTES ADMINISTRATOR
Managed all incoming hotline calls, along with requests from internal customers as well as local
support groups. Addressed mail and application access issues, calendaring, ADMINP, ACL
audits, while replicating and remotely managing servers using RDP and PCAnywhere. Provided
retrieval of historical and archival data which led to compliance with Prudential and SEC legal.
 Created and provided written documentation and standards for the group, which
enabled the delivery of consistent service to end users.
 Ensured no downtime for customer sales force on both Blackberry and tablet devices
by providing guidance on the Blackberry Enterprise environment V5.0.228.
 Configured and monitored daily backups on Notes servers using different types of
backup software such as: Veritas Netbackup, ARCServe and Backup Exec software.
 Recalled necessary DLT and DAT tapes for the retrieval of historical restores and
communicated the status of the retrievals to senior management.
 Monitored ways to reuse any available equipment and DLT tapes which effectively
reduced the budget and generated savings for the company.
Worked very closely with clients as well as third party vendors, which led to being nominated
for Prudential RockSolid Award in 2013.
APPRISE (CRUM & FORSTER), Morristown, NJ 1991-1997
SYSTEMS ANALYST
Received and handled all incoming hotline calls and directed them to the appropriate area.
 Primary contact for all PC, LAN, and Legacy systems support to a customer base of
over 4,000.
 Provided second level support for mainframe printing and connectivity issues to the
same customer base, which provided help desk with second-level support.
 Delivered necessary training for new and existing staff, which enhanced their overall
knowledge of the processes.
 Provided excellent customer service follow-up, which resulted in receiving Apprises’
merit award in 1995 and 1996.
EDUCATION
Business Administration,(completed coursework) County College of Morris, Randolph, NJ