Kevin Hesselbrock has over 15 years of experience as an IT Manager. He has a proven track record of leading IT departments and teams through changes. Some of his strengths include interpersonal skills, willingness to learn, and experience supporting over 20,000 clients. He is looking for a new position where he can apply his education and broad experience base.

1. KEVIN HESSELBROCK khesselbrock@cinci.rr.com
6820 Westin Ridge | Cleves, OH 45002 | h: 513-574-7893 | c: 513-478-4312
SUMMARY
An experienced IT Manager for approximately 15 years. I have the proven ability to lead and
adapt to the ever changing IT environment. My interpersonal skills and how I interact with
clients is one of my greatest strengths. I am always willing to learn new things to expand my
knowledge and skills. I am looking to secure a position with an established IT Department where
I can utilize my education and experience.
TECHNOLOGY
Functional Skills: Support Team Management, Customer Support, Project Management,
Technical Support background, Leadership and Management,
Proficiency with PC and Server Systems,
Microsoft Software (Word, Excel, PowerPoint, Exchange, Access),SLA's,
Metrics, Reporting, Tandem Mainframe , Prime Mainframe
TOOLs: Microsoft Office Suite(s), MS Excel, MS Access,SharePoint,Lotus Notes
Operating Systems: Microsoft Desktop 9x/XP/Vista/Win 7, MS Server NT/2000/2003/2008
Applications: Cisco Prime Service Catalog (NewScale),Exchange, Lotus Notes,
System Center Configuration Manager (SCCM), Cisco AnyConnect,
HP Asset Manager,FTP,Pharos Secure Print. 3270 Connect, Tivoli
Databases: SQL Databases,ODBC Connected Databases
EXPERIENCE
CompuCom - System Integration Manager Feb 1993 - April 2015
PC Procurement File & Print Services (Key Bank Account)
 Managed and directed technicians on corporate wide implementation of all end of life PC
refreshes for over 20,000 clients
 Managed the yearly PC Procurement budget, provided yearly forecasting and weekly schedules.
 Managed Procurement items on Hardware assetsand Maintenance renewals
 Provided direction and support to define and document processes and procedures for Key Banks
PC Procurement and File and Print Services
 Collaborated and partnered with Desktop & Packaging team,Infrastructure, IT Asset
Management, IT Security, Image Integration Center to assure all processes and procedures were
followed and to assure we met our clients contractual agreement and SLA's
 Instrumental role in the implementation of Key Bank's Secure Print application Pharos which

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allowed clients to print to any network printer by swiping their badges to retrieve the printed
documents
 Managed and lead the PC Procurement and File and Print technicians through Key Bank's XP to
Win 7 migration and Server 2003 to Server 2008 migration on all File and Print Servers
 Managed and directed the implementation of the network and image processes and procedures at
CompuCom's Integration Center in Paulsboro, NJ.
 Implemented a toner recycle process that resulted in over a $150,000 saving on toner purchases
while new printers were being installed at Key Center locations across the country
 Managed and assisted on Corporate projects
 Supplied monthly and yearly stats on changes,end of life refreshes,asset management,client IT
request, service calls and warranty repair calls
 Managed and coordinated with vendors on hardware needs and issues and conducted quarterly
vendor reviews
 Excellent written and verbal skills as well as proven abilities in customer service and
management of personnel through all aspects of personnel management (Reviews, Training, HR
Management)
 Managed and lead support team that provided tier 1, 2 and 3 technical support and escalation of
issues as needed
 Directed File and Print team on the implementation of an application called Webjet Admin which
allowed reporting on all items (color, document, pages, etc) being printed on Key Bank's
corporate printers
Key Bank - Enterprise Client Computing (Division Manager) Feb 1993 - January 2011
PC Procurement File & Print Services (Outsourced to CompuCom 1/2011)
 Managed and directed technicians on corporate wide implementation of all end of life PC
refreshes for over 20,000 clients
 Managed the yearly 5 to 8 million dollar PC Procurement budget, provided yearly forecasting and
weekly schedules
 Managed Procurement items on Hardware assetsand Maintenance renewals
 Provided direction and support to define and document processes and procedures for Key Banks
PC Procurement and File and Print Services
 Collaborated and partnered with Desktop & Packaging team,Infrastructure, IT Asset
Management, IT Security, Image Integration Center to assure all processes and procedures were
followed and to assure we met our clients contractual agreement and SLA's
 Managed and directed the implementation of the network and image processes and procedures at
CompuCom's Integration Center in Paulsboro, NJ
 Excellent written and verbal skills as well as proven abilities in customer service and
management of personnel through all aspects of personnel management (Reviews, Training, HR
Management)
 Excellent client service with numerous recognitions from client for service and support supplied

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Key Bank - Request Management and Design (Team Manager) (2008 – 2009)
 Managed and directed a team of 5 technician to develop Key Bank's IT Request Management
System.
 Built and deployed the IT Request Management system using the Cisco Prime Service Catalog
application following the ITIL methodology.
 Conducted client requirement sessions to obtain specifications and needs so the request could be
built and met all their needs.
 Conducted work shop meetings and worked side by side with Cisco development team to create
the request packages.
Key Bank (2004 - 2008)
Enterprise Procurement & Support Services (Division Manager)
Key Bank (1999 – 2004)
Sr. Lan Administrator (Field Support)
Gradison-McDonald Investments (1993 – 1999)
Computer Operator III
Franciscan Health Systems ofCincinnati (1988 – 1993)
Pro Health Home Nursing Services - Computer Operator / Reimbursement Specialist
St. Francis/St. George Hospital (1983 – 1988)
Supply Technical Assistant / Dispatcher / Data Entry
Haig Printing Company (1980 – 1983)
Press Operator and Shipping Receiving Clerk
TRAINING
CORE Managers Training
ITIL V3 Foundation
Microsoft Trouble Shooting, Maintaining, Upgrading PC’s
Microsoft Supporting Windows NT 3.51 / 4.0, XP, Windows 7
CompTIA A+ Cert.
Solimar Print Director System
Client Experience Foundation Series - (Client Service Attributes, Communication and the Client
Experience, Delivering Great Service, Working as a Team)
ITSM Service Manager Basics

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EDUCATION
CINCINNATI TECHNICAL COLLEGE (1989 – 1992)
Associate Degree: Management Information Systems
REFERENCES
References furnished upon request