Manuel A. Gutierrez has over 10 years of experience in customer service and technical support roles. His experience includes providing help desk support, troubleshooting hardware and software issues, and administering Active Directory. He is seeking a new opportunity where he can utilize his strong technical, communication, and problem-solving skills.
Attached is my resume which highlights my skills, abilities, work/volunteer experience, education/academic career and experience, and notable awards/accomplishments.
I strongly believe that by utilizing my skills, abilities, and experience in IS/IT, I can effectively work within various IS/IT positions, become a valuable asset to companies, and lead companies towards further success with my performance.
As part of a Windows Vista rollout we were set the challenge of deploying to over 8000 diverse users. This presentation recommends using user profiling and directing the correct technologies to the right user groups.
Attached is my resume which highlights my skills, abilities, work/volunteer experience, education/academic career and experience, and notable awards/accomplishments.
I strongly believe that by utilizing my skills, abilities, and experience in IS/IT, I can effectively work within various IS/IT positions, become a valuable asset to companies, and lead companies towards further success with my performance.
As part of a Windows Vista rollout we were set the challenge of deploying to over 8000 diverse users. This presentation recommends using user profiling and directing the correct technologies to the right user groups.
Resume - Taranjeet Singh - 3.5 years - Java/J2EE/GWTtaranjs
This is OLD PROFILE.
For latest one, visit : http://www.linkedin.com/in/taranjs
and connect with me using my email : taranjs at gmail dot com
B.Tech. (Electronics and Communication) from Guru Gobind Singh Indraprastha University.
● Proficiency in grasping new technical concepts quickly and utilizing the same in a productive manner.
● A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve
organizational objectives & profitability norms.
● An exceptional performer with distinction of being commended for exemplary performance in academics as well as
extra-curricular activities.
● Total experience: 3 year and 5 months
Analytical Modelling and Design of a Mechatronic Cradle SystemIJSRD
Cradle is an appliance which use to carry a baby and oscillate automatically with certain speed for comfort sleep of a baby. Babies sleeps sound in mosses baskets or cradle, as they afford a limited sleeping atmosphere which helps them feel secure. It's important to ensure that swinging cradle are locked when not in use or when baby is unattended, particularly as baby gets older and stronger.Most appropriate time to maneuver baby from a mosses basket or cradle to a cot is between four to six months, or until your baby starts to push up onto their hands and knees and sits unaided. There is a need to develop a advanced automated oscillated baby cradle because the existing cradles are imported and costly. This design and implementation of a new automated oscillating cradle that swings automatically and sends text messages continuously to the linked mobile numbers when baby cries with the assistance of mechatronics system is developed.
Innovative recent graduate seeking a position at a top-tier organization where I can utilize the education I’ve obtained and an atmosphere to learn and implement new technologies for the betterment of the organization.
Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.
1. Manuel A. Gutierrez
634 Bluefield Ln. · Hayward, CA 94541 · 510.359.9157 · mannyg168@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
10 + years of excellence as Customer Service/Support Representative
Strong oral, written, analytical organizational and interpersonal skills
Ability to work under stressful situations
Proficient in Microsoft Office Suite
Knowledge of Remote Access ( Citrix, VPN, wireless)
4 years of Helpdesk Support experience
Impeccable character with high ethical and quality standards
Team Player with the highest level of integrity
Employment History
Robert Half Corporate:Pleasanton, CA 08/16 - Present
Technical Support Specialist
Answer front line support calls from corporate and field users
Support mobile devices: iPhone, Android and other devices
Troubleshoot and resolve computer, network, and/or software issues including basic terminal
User maintenance
Document all support incidents into support team incident tracking database(Service NOW)
Contribute to support team knowledge based on regular basis with current and relevant customer and
team documentation
Support remote access using (Citrix, VPN, Remote Assistant and Skype 4 Bus.)
Assign tasks to third level support and/or IT escalation teams for further assistance
Planned Parenthood: San Jose, CA 09/15 – 5/16
Help Desk Support
Provided day to day Helpdesk and Desktop Support to users, via voice, tickets, walk ups and IM
Basic User and Security Group Active Directory administration
Onboard of new hires including provisioning of laptops, monitors and peripherals
Provided hardware, software, telecom, printing, and network support to users as necessary
Provided troubleshooting support for a wide variety of 3rd party applications, Microsoft Office
2007/2010, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 2010, Active
Directory and Exchange, XP and Win7 operating systems, etc.
Install, move, changes and deploying hardware or software within the local offices
Create new user access/login accounts and remove users files access from network upon user
separation
2. MORRISON & FOERSTER: San Francisco, California 05/14 – 08/15
Help Desk Support
Provide technical assistance for incoming queries and issues related to computer systems, software,
and hardware
Acted as liaison between staff members/client and Tier 2 support
Automated deployment of operating systems, software update and patches with (SCCM) tools
Managed created, disabled and reset users accounts and passwords in Active Directory
Troubleshoot Windows 7 & 8, MAC OS, as well as common end user apps(MS Office, Adobe)
Supported applications used by 2500+ users across 17 offices worldwide
Troubleshoot and resolve access issues to various proprietary and 3rd party applications
Basic User and Security Group Active Directory administration
Expertus Inc: Santa Clara, California 10/ 12 - 04/14
Help Desk Support
Provided technical guidance and assistance to end users via phone/ email/chat and remotely
Responsibilities included prompt replies on telephonic inquiries, instant analysis of problems using
automated diagnostic programs and finding solutions for recurrent difficulties
Documenting, tracking, and monitoring Tier 1 problems to ensure a timely resolution
Provide end user training as necessary ad-hoc, meetings, or as user documentation
Utilized and maintained the helpdesk tracking software
Managed users accounts and passwords
Basic PC network connectivity set-up, maintenance, and troubleshooting (Ethernet, TCP/IP, Remote
VPN)
CONTRA COSTA COUNTY BAR ASSOCIATION: Martinez, California 12/07-04/12
Bilingual Legal Interviewer/Administrative Assistant
Provided Administrative support to Executive director and five Program coordinators
Performed filing, data management, drafting and editing short office memos
Scheduled and coordinated meetings, arbitrations, consultations, depositions and mediations
Responded to incoming queries from external clients in a timely manner
Navigated customers and BAR members through CCCBA website
Managed purchases, direct vendor relations, generated and maintained equipment tracking records
Assisted with annual Membership renewal, mass mailing and Event registrations at off- site events
Prepared letters, correspondence, spreadsheets, and other documents as needed
Worked on other projects as needed
CONTRA COSTA COUNTY IHSS PUBLIC AUTHORITY: Martinez, California 01/07-11/07
Customer Service Representative
Handled inbound multi-line phones screened and transferred calls accordingly
Provided Administrative support to Supervisors, Managers and other staff as needed
Screened, distributed and coded all incoming mail and time sheets
Performed filing, data management and all other office administrative duties
Experience dealing with high levels of confidentiality