1. BRENT R. DOWDLE
4325 Rock Hill Rd. (512) 940-3289
Round Rock, TX 78681 brentdow@gmail.com
SUMMARY
Project-oriented and customer focus IT Professional capable of working with a wide-array of end
users in various technical situations. Recognized ability to coach and mentor colleagues to enhance
team skills and development. Skilled at developing and sustaining partnerships with business and
department leads to provide solid counsel and support of all Information Technology related issues
and initiatives. Successfully led the execution of project deployments, providing user training on new
systems and processes, and developing and implementing process improvements.
Core Competencies:
 Windows PC Technical
Support
 Project Deployment
 Strong Communication
Skills
 Strong troubleshooting
abilities
 Project Management
 Team Building
 Windows Server Admin
 Asset Management &
Disposal
 Network Security
 Telecommunications
 Excellent Time Management
 Superior Desk-side and
Remote customer Support
PROFESSIONAL EXPERIENCE
THE COCA-COLA COMPANY – Austin, TX 2014
Sr. Field IT Analyst
 Built and sustained partnerships with business leaders and department heads providing guidance
and advice on IT related issues and initiatives. Attended regular management meetings within the
market unit to share and exchange pertinent information on business and IT initiatives.
 Monitored all support incidents in area of responsibility and certified service level agreements
were met. Served as liaison between users, vendors and technical groups when higher level of
support was needed. Developed and led action plans to address major issues.
 Maintained local voice and data infrastructures. Worked closely with project leads by conducting
surveys and collecting data to assist in designing and developing the required infrastructure
needed for all IT and business projects.
 Led the execution of project deployments, trained users on new procedures and systems,
developed and implemented process improvements and delivered constructive feedback to
project leads.
 Executed lifecycle management for all PC, printers and network equipment confirming
adherence to asset recovery standards and policies.
 Mentored and trained new Field IT Analysts and filled in as a back-up to other colleagues when
needed.
 Selected by management to serve on the North American Output Committee, monitoring and
administering a fleet of over 3000 networked printers.
 Successes includes: Lifecycle of wireless controllers and all wireless access points to increase
infrastructure for WMI and future business projects. Roll out of WMI handhelds (Warehouse
Management Initiative) to forklift drivers to enhance the warehouse inventory using bar codes for
all incoming and outgoing pallets.

2. BRENT R DOWDLE PAGE2
COCA-COLA REFRESHMENTS – Austin, TX 2008-2013
Field Technical Analyst IV
 Provided 3rd
tier help desk support for Central Texas Production, Sales and Distribution centers.
 Assisted user community with network connectivity, system configuration and upgrade issues.
 Ensured compliance with all CCR IT standard policies, procedures and best practices.
 Resolved and documented all help desk tickets in Remedy.
 Monitored and supported file and printer servers across all of North America as a member of the
Intel Server Committee, assisting local IT when issues arose.
 Monitored backups for file and print server for Texas and the Southwest US.
 Successes: Roll out of Voice Picking (wireless digital phones) to warehouse load builders to aid
in expediting the loading process and improve load accuracy.
COCA-COLA ENTERPRISES, INC. –Austin, TX
Technical Analyst III 1999-2008
 Provided 3rd
tier help desk support and managed a user community of over 250 users in four
locations (Austin, Waco, Temple and Bryan, TX).
 Performed activities for system configuration, upgrade issues and network connectivity for users.
 Setup and configured IBM and Lenovo PCs in accordance with CCE standards and best
practices.
 Provided timely phone and email support to users’ technical issues and personal requests.
 Began as an Analyst and progressed to higher levels through proven performance.
 Successes: Windows XP implementation throughout Central and South Texas regions. Rollout
of delivery handhelds (Springboard) for drivers moving the entire fleet from paper invoices and
route sheet. Waco sales disaster recovery – Waco Sales Center was hit by a tornado late on a
Friday night but all trucks were loaded and rolled out on Monday having all driver handhelds
configured and loaded with their delivery routes.
RELATED EXPERIENCE
RIDDLE & BROWN, ATTORNEYS AND COUNSELORS – Dallas, TX
Systems Specialist II
COMPUADD – Austin, TX
PC Technician
AUSTIN BUSINESS COMPUTERS – Austin, TX
Service Manager
SKILLS
Computer Networking, Data Communications, Microsoft Windows, Network Security, Operating
Systems, Repair, Sales, Technical Support, Telecommunications, Troubleshooting, Windows Server,
Avaya PBX switch admin. Active Directory (AD)
EDUCATION AND TRAINING
ABILENE CHRISTIAN UNIVERSITY – Abilene, TX
Completed 5 semesters of academic coursework.
SOUTHWEST SCHOOL OF ELECTRONICS – Austin, TX