1. Elbert Stonom (513)728-1132 Stonom@hotmail.com Cincinnati, OH 45237
IT SUPPORT LEAD
Dynamic and success-driven IT professional with demonstrated skills in leadership, security, network, and data operations
including: analysis, troubleshooting, batch operations, event management, installation, updates and data loss prevention
QUALIFICATIONS
Strong testing and troubleshooting skills – A keen eye for detail, strong sense of personal ownership, prioritization,
self-motivation, and initiative; skilled in analyzing complex data and telecommunications networks, both logical and
physical topologies in support of Computer Network Operations
Persuasive leadership and communication skills - Adept at anticipating and understanding the needs of a diverse range
of internal and external clients
Earnest sense of responsibility & integrity – Solid professional standards with an excellent track record of
persistence and dependability, especially in achieving project deadlines
TECHNICAL/ COMPUTER SKILLS
Cisco switches, AS400, Avaya Enterprise Systems and Siemens Pro Center
Carrier Based Services: DS3, T1, E1, IDSN, POTS, MPLS and VPN
Microsoft Active Directory, administration, user account creation and Internet email.
LAN / WLAN (IEEE 802.11a/b/g) hardware / software installation & configuration.
Firewalls: Cisco Switches/Routers, Dell SonicWALL, Juniper, IBM and HP
Platforms: Windows, UNIX and Linux
Internet Protocols: IPv4, IPv6, TCP, UDP, ICMP, HTTP, HTTPS, FTP, SNMP, DNS, DHCP, etc.
Routing/Routed protocols: RIP, OSPF, EIGRP, & BGP, VRRP, VLANS, ACLs, Proxy/Reverse Proxy,
Multicast/Broadcast
PROFESSIONAL EXPERIENCE
Network Operation Analyst ATOS-Mason, OH 2014-2016
Perform routine and emergency maintenance, installation, and configuration of operating systems and all
applicable patches and updates. Provide hardware, software, break/fix and network troubleshooting resolution
Recognized for adapting to departmental demands that required additional or varying shift schedules during system wide
IOS upgrade
Served as the subject matter expert and internal escalation point for team members
Network Operations Specialist Time Warner Cable-Blue Ash, OH 2010- 2014
Provided technical support of network, voice and data operations services for internal and external clients through
troubleshooting, diagnosing and resolving issues
Assisted in the hiring, performance management and career development of team to ensure alignment with defined goals
Performed Firewall/Antivirus configurations; X10 Security System installations; and Cisco 1200 router configurations
Assistant Manager Phoenix Anime Games-Cincinnati, OH 2011- 2014
Executed discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling,
employment, and all other aspects of the day-to-day business processes for the Assistant Store Manager and three
additional supporting staff members
Protected company assets through effective inventory control and loss prevention practices
Lead IT Configuration Specialist 2TRG- Blue Ash, OH 2010- 2011
Evaluated quality of computers for resale and recycling; Disassembled and rebuilt computer systems and
networking equipment; Installed computer operating systems
EDUCATION
ITT Technical Institute-Norwood, OH
Bachelor of Science-Information Security Systems 2013
Associates of Applied Science- Computer Networking Systems 2011