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Intercultural Communication Dr. Carol Reade SJSU SAL Global Leaders Program for Keimyung University, South Korea July 16, 2010
What do we mean by  “intercultural communication”?
Learning Objectives ,[object Object],[object Object],[object Object]
The Basic Communication Process ,[object Object],[object Object],[object Object],[object Object]
Communication Challenges ,[object Object],[object Object],[object Object]
The Role of Culture  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Perceptual Barriers ,[object Object],[object Object],[object Object],[object Object]
Perceptions
What do you see?
Culture, Context & Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Explicit and Implicit Communication Germans Swiss Germans Scandinavians North Americans French English Italians Latin Americans Arabs Japanese Adapted from Figure 7–1: Explicit/Implicit Communication: An International Comparison High-context/implicit communication cultures Low-context/explicit communication cultures
Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Indirect vs. direct Indirect Direct Implicit messages Explicit messages Collective, high context Individualistic, low context Succinct vs. elaborate Elaborate High quantity of talk Moderate uncertainty avoidance, high context Exacting Moderate amount of talk Low uncertainty avoidance, low context Succinct Low amount of talk High uncertainty avoidance, high context Cultures in Which Major  Interaction Focus  Characteristic It Verbal Style  Variation  and Content  Is Found
Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Cultures in Which Major  Interaction Focus  Characteristic It Verbal Style  Variation  and Content  Is Found Contextual vs. personal Contextual Focus is on the speaker and role relationships High power distance, collective, high context Personal Focus is on the speaker and personal relationships Low power distance, individualistic, low context Affective vs. instrumental Affective Language is process oriented and receiver focused Collective, high context Instrumental Language is goal oriented and sender focused Individualistic, low context
Summary of Verbal Styles
Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personal Space in the U.S. Adapted from Figure 7–3: Personal Space Categories for Those in the United States Intimate distance 18” Personal distance 18” to 4’ Social distance 4’ to 8’ Public distance 8’ to 10’
Intercultural communication in action ,[object Object],[object Object],[object Object]
Suggestions for effective intercultural communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Intercultural communication.sal july 2010

  • 1. Intercultural Communication Dr. Carol Reade SJSU SAL Global Leaders Program for Keimyung University, South Korea July 16, 2010
  • 2. What do we mean by “intercultural communication”?
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 9. What do you see?
  • 10.
  • 11. Explicit and Implicit Communication Germans Swiss Germans Scandinavians North Americans French English Italians Latin Americans Arabs Japanese Adapted from Figure 7–1: Explicit/Implicit Communication: An International Comparison High-context/implicit communication cultures Low-context/explicit communication cultures
  • 12. Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Indirect vs. direct Indirect Direct Implicit messages Explicit messages Collective, high context Individualistic, low context Succinct vs. elaborate Elaborate High quantity of talk Moderate uncertainty avoidance, high context Exacting Moderate amount of talk Low uncertainty avoidance, low context Succinct Low amount of talk High uncertainty avoidance, high context Cultures in Which Major Interaction Focus Characteristic It Verbal Style Variation and Content Is Found
  • 13. Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Cultures in Which Major Interaction Focus Characteristic It Verbal Style Variation and Content Is Found Contextual vs. personal Contextual Focus is on the speaker and role relationships High power distance, collective, high context Personal Focus is on the speaker and personal relationships Low power distance, individualistic, low context Affective vs. instrumental Affective Language is process oriented and receiver focused Collective, high context Instrumental Language is goal oriented and sender focused Individualistic, low context
  • 15.
  • 16. Personal Space in the U.S. Adapted from Figure 7–3: Personal Space Categories for Those in the United States Intimate distance 18” Personal distance 18” to 4’ Social distance 4’ to 8’ Public distance 8’ to 10’
  • 17.
  • 18.

Editor's Notes

  1. If you look carefully you should be able to see a vase and/or the profiles of two faces. Source: Box Hill Institute [http://www.bhtafe.edu.au/cfdocs/bhtafe/vce/psych/Exercise4.cfm]