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03 verbal.pp tverbalmessages-souza


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03 verbal.pp tverbalmessages-souza

  1. 1. Understanding Verbal Messages HCOM 100 Instructor: _______________
  2. 2. Understanding Verbal Messages <ul><li>Why focus on language? </li></ul><ul><li>The nature of language </li></ul><ul><li>The power of words </li></ul><ul><li>Confronting bias in language </li></ul><ul><li>Using Words to establish supportive relationships </li></ul>
  3. 3. Why Focus on language <ul><li>Words are powerful </li></ul><ul><li>You choose language </li></ul>Former Congresswoman from Texas, the late Barbara Jordan, recognized that language can be a powerful tool to help us exert influence and enhance our relationships. (Beebe & Ivy, 2004, pg. 57)
  4. 4. The Nature of Language <ul><li>A language is a system of symbols (words or vocabulary) structured by grammar (rules and standards) and syntax (patterns in the arrangement of words) common to a community of people. </li></ul><ul><li>Words dictate and limit the nature of our reality. </li></ul>
  5. 5. People use Words as Symbols <ul><li>The meaning of a word is how a person interprets or makes sense of a symbol. </li></ul><ul><li>Bypassing occurs when the speaker’s and the receiver’s meanings do not correspond. </li></ul>
  6. 6. People Create Denotative and Connotative Meanings <ul><li>The denotative level of language conveys content. </li></ul><ul><li>The connotative level of language conveys feelings. </li></ul>
  7. 7. People Convey Meanings Through Words <ul><li>A word is concrete if we can see it, touch it, smell it, taste it, or hear it. </li></ul><ul><li>If we cannot, the word is abstract . </li></ul><ul><li>Concrete messages are more clear, abstract terms or more difficult to understand or agree upon. </li></ul>
  8. 8. Meanings Are Culture-Bound <ul><li>Culture consists of the rules, norms, and values of a group of people that have been learned and shaped from one generation to the next. </li></ul><ul><li>The meaning of words can change from culture to culture. </li></ul>
  9. 9. Meanings are Context-Bound <ul><li>Symbols derive their meaning from the situation in which they are used. </li></ul>
  10. 10. The Power of Words <ul><li>Words have the power to create and label experience. </li></ul><ul><li>Words have the power to impact thoughts and actions. </li></ul><ul><li>Words have the power to shape and reflect culture. </li></ul><ul><li>Words have the power to make and break relationships. </li></ul>
  11. 11. Confronting Bias in Language <ul><li>Words that reflect bias toward other cultures can create barriers for listeners. </li></ul><ul><li>Political correctness involves the use of language that does not exclude or offend listeners. </li></ul>
  12. 12. Biased Language: Race, Ethnicity, Nationality and Religion <ul><li>Allness occurs when words reflect unqualified, often untrue generalizations that deny individual differences or variations. </li></ul><ul><li>Keep abreast of linguistic changes and adopt the designations currently preferred by members of the ethnic groups themselves. </li></ul>
  13. 13. Biased Language: Gender and Sexual Orientation <ul><li>Sexist language reveals bias in favor of one sex against another. </li></ul><ul><ul><li>The use of a masculine term as though it were generic. </li></ul></ul><ul><ul><li>To avoid sexist language, use either she or he, he/she, or s/he. </li></ul></ul><ul><li>Homophobic language reveals insensitivity or intolerance toward persons who are gay, lesbian, or bisexual. </li></ul>
  14. 14. Biased Language: Age, Class, and Ability <ul><li>Inventory your language for terms that are disrespectful to elders or patronizing to younger persons. </li></ul><ul><li>Monitor references to socioeconomic differences (e.g., blue- and white-collar workers). </li></ul><ul><li>Avoid drawing attention to a person’s physical, mental, or learning ability. </li></ul>
  15. 15. Using Words to Establish Supportive Relationships <ul><li>Trigger words are forms of language that arouse certain emotions. </li></ul><ul><li>Verbal behaviors can contribute to feelings of either supportiveness or defensiveness. </li></ul>
  16. 16. Using Words to Establish Supportive Relationships <ul><li>Describe your own feelings rather than evaluate others </li></ul><ul><li>Solve problems rather than control others </li></ul><ul><li>Be genuine rather than manipulative </li></ul><ul><li>Empathize rather than remain detached from others </li></ul><ul><li>Be flexible rather than rigid toward others </li></ul><ul><li>Present yourself as equal rather than superior </li></ul>
  17. 17. What questions do you have? <ul><li>HOMEWORK: </li></ul><ul><ul><li>Reading? </li></ul></ul><ul><ul><li>Turn in assignment? </li></ul></ul>