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Cross Cultural Communication


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Cross Cultural Communication

  2. 2. Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves , and how they endeavor to communicate across cultures.
  3. 3. <ul><li>Values and perspectives shared by people who are &quot;conditioned by similar education and life experience“ </li></ul><ul><li>Regional </li></ul><ul><li>: country, area, community </li></ul><ul><li>Religious </li></ul><ul><li>: sects, variations, etc.. . </li></ul><ul><li>Corporate </li></ul><ul><li> : industry, company, department </li></ul><ul><li>Other groups </li></ul><ul><li>: schools, clubs, etc </li></ul>
  4. 4. <ul><li>Culture is not inherent, but learned </li></ul><ul><li>Cultures are rooted in deep seated beliefs </li></ul><ul><li>Culture is the basis for self-identity and community </li></ul><ul><li>Cultures are dynamic </li></ul>
  5. 5. <ul><li>Tends to prefer direct verbal interaction </li></ul><ul><li>Tends to understand meaning at one level only . </li></ul><ul><li>Is generally less proficient in reading non verbal cues </li></ul><ul><li>Values individualism </li></ul><ul><li>Relies more on logic </li></ul><ul><li>Communicates in highly structured message , provides details ,give authorities to written information </li></ul>
  6. 6. <ul><li>Tends to prefer indirect verbal interaction </li></ul><ul><li>Tends to understand meanings embedded at many socio-cultural levels . </li></ul><ul><li>Generally less proficient in reading non verbal cues. </li></ul><ul><li>Values group membership. </li></ul><ul><li>Communicates in simple ,ambiguous , non contexted messages ; understands visual message readily. </li></ul>
  7. 7. German North American French Spanish Greek Chinese German-Swiss Scandinavian English Italian Mexican Arab Japanese LOW CONTEXT CULTURE HIGH CONTEXT CULTURE
  8. 8. <ul><li>Role of written communication </li></ul><ul><li>Role of meetings </li></ul><ul><li>Patterns of reasoning and argumentation </li></ul><ul><li>Level of formality in inter-personal Communications </li></ul><ul><li>Oral présentation style </li></ul><ul><li>Non-verbal communication behaviors </li></ul>
  9. 9. <ul><li>Frequency of eye Contact </li></ul><ul><li>Assertiveness </li></ul><ul><li>Use of Hands While Talking </li></ul><ul><li>Physical Distance Between Communicators </li></ul><ul><li>Speed of Speech </li></ul><ul><li>Use of First Names vs. Titles </li></ul><ul><li>Volume of Speech </li></ul><ul><li>Use of Facial Expressions </li></ul>
  10. 10. <ul><li>Slow Down </li></ul><ul><li>Separate Questions. </li></ul><ul><li>Avoid Negative Questions. </li></ul><ul><li>Take Turns. </li></ul><ul><li>Write it Down. </li></ul><ul><li>Be Supportive. </li></ul><ul><li>Check Meanings. </li></ul><ul><li>A void Slang. </li></ul><ul><li>Watch the humor. </li></ul><ul><li>Maintain Etiquette. </li></ul>