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Social Media Marketing 101:
How to use social media to attract clients


Featured Presenter:
Stephanie Sammons, WIREDADVISOR

Presenter: Cynthia Stephens, ByAllAccounts
Agenda

 1       Key Takeaways

 2       The social media landscape

 3       FINRA guidelines on social media web sites

 4       Five tips on using social media to attract clients

 5       Success stories from the early adopters


 5       Q&A
Key Takeaways

•   Your (potential) clients are online
    •   4 of 10 Investors ByAllAccount surveyed used a top social media
        website in past 90 days


•   Your competition is online
    •   About half (42%) of advisors surveyed in the Rydex|SGI
        AdvisorBenchmarking use LinkedIn.


•   If you don’t use social media you’ll be left behind.
    •   You need a comprehensive web presence to be found by potential
        clients online and to remain competitive
    •   The more connections you have the more opportunities you have
        to gain exposure and generate introductions and referrals.
The Social Media Landscape



According to a recent study by American Century Investments, 44
percent of financial services professionals agree that social media
is an emerging trend with significant potential for their business.
Social Networking Sites Continue to Grow

•   14.7 Million unique visitors to LinkedIn.com in March, 16%
    above its March 2009 level
•   21.3M unique visitors on Twitter.com




                        Online Resource:
                       www.compete.com
Investors are Using Social Media Too


                     Have you used LinkedIn, Twitter, Facebook or other social media sites
                                          within the past 90 days?
                        (Response percentages from investors with more than $500K in
                                              investable assets)


          4 of 10
       Investors
    used a Social
           Media                                                                 Yes
      Website in                                                                 No
    past 90 days



                    Source: ByAllAccounts’ HNW Investor Survey, April 2010. Preliminary Data.
HNW Investors Use Social Media, Do You?

•       Advisors agree (44%) that social media is an emerging
        trend with significant potential for their business
           Source: American Century Investments study of financial professionals, March 2009



•       Advisors see social networking platforms as a way to
        enhance communication with current clients (35%) and as
        a way to advertise or promote their firms (30%).

•       About half (42%) of advisors use LinkedIn, followed by
        Facebook (27%),YouTube (15%) and Twitter (13%)
    •     Source: The 2010 Rydex|SGI AdvisorBenchmarking Semiannual (Winter 2010) Study
Don’t Get Left Behind
FINRA Guidelines on Social
             Media Web Sites

“According to a recent report by the Pew Internet and American
Life Project, 46 percent of American adults who use the Internet
logged onto a social networking site in 2009, which is up from8
percent in 2005. Other studies have shown that use of social
media sites by businesses to communicate with customers and
the public has grown significantly in the past few years.
                          FINRA Regulatory Notice 10-06, January 2010
FINRA Guidelines Issued


•   Guidance on Blogs and
    Social Networking Web
    Sites issued January
    2010

•   Topics include:
    •   Blogs
    •   Communications with
        the Public
    •   Recordkeeping
    •   Social Networking Web
        Sites
    •   Supervision
FINRA Best Practices



•   Keep comments general; No specific
    recommendations
•   No testimonials
•   Credit your sources
•   Static versus Interactive Content


    Online Resource: http://bit.ly/8Z5DY4
Five Tips on Using Social Media
                 to Attract Clients


“If you see LinkedIn or others as simply a place to post your resume,
you're missing the point. Social networking sites are remarkable —
maybe even unrivaled — tools for marketing yourself. Treat them as
such.”
           Investment News, Social Media : 10 things every advisor should know
The Internet Has Changed




        “The internet is the great equalizer”
               -Business Week 1996
Tip 1. Create and Populate Profiles

•    The big-4 social networks are the most valuable
     networks for building a consistent online presence
    (LinkedIn, Facebook, Twitter, and YouTube)

•   Create consistent descriptions and use a professional
    picture

•   Link back to your website from all of your social profiles

•   Enable your profiles to be viewable by all
        Takeaway: You need a consistent “social” web presence to be found by
        potential clients online
Financial Advisor Social Profiles
Tip 2: Make Smart Connections



•   Build connections, but be selective

•   Cross-pollinate connections from your networks

•   Professionalism and personality (Be Human!)



       Takeaway: The more connections you have the more opportunities
       you have to generate introductions and referrals.
The Power of Your Online Network
Tip 3: Listen and Learn



•   Leverage transparency to learn about prospects
    and clients

•   Observe and learn from peers who are paving the
    way

•   Listen to your connections to identify niche themes
         Takeaway: Social media will allow you to develop a more
         personalized communication strategy
Advisors on Twitter


                      •   @Rwohlner
                      •   @russthornton
                      •   @BillWinterberg
                      •   @curtisfinancial
                      •   @jeffrosecfp
                      •   @icmcfinadvisors
                      •   @curtisfinancial
                      •   @Advperspectives
LinkedIn Resources for Advisors
Tip 4. Claim your Online Real Estate

•   You are being “Googled”
    •   50 million searches for individual people daily!


•   Claim “page one” of your Google search results
    (website, free Google tools, major social profiles)

•   Manage your online reputation pro-actively

BONUS: http://www.google.com/profiles AND http://www.google.com/places

            Takeaway: Steer perception by taking control of your online
            brand assets
Example: Claiming Your Google Search Results


                             •   Websites
                             •   Specific network and
                                 directory
                             •   Maps
                             •   Twitter
                             •   Facebook profile
                             •   Blog
CLAIM YOUR GOOGLE PROFILE
Tip 5: Proceed with Cautious Optimism

•   Be authentic!
    Never engage in self-serving behavior

•   Be value-added – Relevant topic ideas?
    http://www.alltop.com

•   Be compliant and archive your social media activity
    (arkovi.com, smarsh.com, socialware.com)

•   Focus your efforts
           Takeaway: Be yourself
Success Stories from the Early
                          Adopters

“I have met (in person and online) a number of fellow financial advisors
from whose Tweets (posts for you non-Twitter users) I learn something
new every day. Whether from their blogs or article links Twitter is a
great source of information. Additionally I feel that I have greatly
expanded my network of experts to whom I can turn with questions in
areas where I may not have the direct expertise.”
                                   Roger Wohlner,CFP, Dec. 10 2009 blog post
Case Study: Jeff Rose, CFP Illinois
Case Study: Curtis A. Smith, CFP Sugarland TX
Actionable Next Steps

             Opportunity                                 Next Step


                                                   Build a “must-read” list
 Listen: follow peers online and build
                                         http://wohlnerfinancial.blogspot.com/2009/
 your professional networks
                                            12/financial-advisors-and-twitter.html

                                          Setup your Google Profile and Google
 Get involved: Make sure potential                    Places Profile
 clients can find you online                 http://www.google.com/profiles
                                              http://www.google.com/places


 Participate: Engage with peers,
 influencers, clients and prospects        Set up a Twitter Profile, Join LinkedIn
                                                   Professional Groups
ByAllAccounts and Wired Advisor Online




            @ByAllAccounts




                             @wiredadvisor
ByAllAccounts

  •   Standardized account data from thousands of sources, eliminating
      the need to add people and infrastructure as your business grows

            Assets Under Aggregation Surpasses $130 Billion
            (Billions)


                                                                139.5
                                                        118.3
                                              84.1
                        62.5       71.4
             58.4




            Q4 08                 Q2 09                 Q4 09

                      www.byallaccounts.com
Wired Advisor




                www.wiredadvisor.com
Questions?



     Stephanie Sammons                          Cynthia Stephens
     WIRED ADVISOR, LLC                              ByAllAccounts
     stephanie@wiredadvisor.com        cstephens@byallaccounts.com
     @stephsammons                                 @ByAllAccounts




    Contact us for your Free Account Aggregation Business Value
                              Assessment

                          781-376-0801 Option x2
                      Email: sales@byallaccounts.com
           Visit: http://discover.byallaccounts.com/ROI.html

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Social Media Marketing For Financial Advisors

  • 1. Social Media Marketing 101: How to use social media to attract clients Featured Presenter: Stephanie Sammons, WIREDADVISOR Presenter: Cynthia Stephens, ByAllAccounts
  • 2. Agenda 1 Key Takeaways 2 The social media landscape 3 FINRA guidelines on social media web sites 4 Five tips on using social media to attract clients 5 Success stories from the early adopters 5 Q&A
  • 3. Key Takeaways • Your (potential) clients are online • 4 of 10 Investors ByAllAccount surveyed used a top social media website in past 90 days • Your competition is online • About half (42%) of advisors surveyed in the Rydex|SGI AdvisorBenchmarking use LinkedIn. • If you don’t use social media you’ll be left behind. • You need a comprehensive web presence to be found by potential clients online and to remain competitive • The more connections you have the more opportunities you have to gain exposure and generate introductions and referrals.
  • 4. The Social Media Landscape According to a recent study by American Century Investments, 44 percent of financial services professionals agree that social media is an emerging trend with significant potential for their business.
  • 5. Social Networking Sites Continue to Grow • 14.7 Million unique visitors to LinkedIn.com in March, 16% above its March 2009 level • 21.3M unique visitors on Twitter.com Online Resource: www.compete.com
  • 6. Investors are Using Social Media Too Have you used LinkedIn, Twitter, Facebook or other social media sites within the past 90 days? (Response percentages from investors with more than $500K in investable assets) 4 of 10 Investors used a Social Media Yes Website in No past 90 days Source: ByAllAccounts’ HNW Investor Survey, April 2010. Preliminary Data.
  • 7. HNW Investors Use Social Media, Do You? • Advisors agree (44%) that social media is an emerging trend with significant potential for their business Source: American Century Investments study of financial professionals, March 2009 • Advisors see social networking platforms as a way to enhance communication with current clients (35%) and as a way to advertise or promote their firms (30%). • About half (42%) of advisors use LinkedIn, followed by Facebook (27%),YouTube (15%) and Twitter (13%) • Source: The 2010 Rydex|SGI AdvisorBenchmarking Semiannual (Winter 2010) Study
  • 9. FINRA Guidelines on Social Media Web Sites “According to a recent report by the Pew Internet and American Life Project, 46 percent of American adults who use the Internet logged onto a social networking site in 2009, which is up from8 percent in 2005. Other studies have shown that use of social media sites by businesses to communicate with customers and the public has grown significantly in the past few years. FINRA Regulatory Notice 10-06, January 2010
  • 10. FINRA Guidelines Issued • Guidance on Blogs and Social Networking Web Sites issued January 2010 • Topics include: • Blogs • Communications with the Public • Recordkeeping • Social Networking Web Sites • Supervision
  • 11. FINRA Best Practices • Keep comments general; No specific recommendations • No testimonials • Credit your sources • Static versus Interactive Content Online Resource: http://bit.ly/8Z5DY4
  • 12. Five Tips on Using Social Media to Attract Clients “If you see LinkedIn or others as simply a place to post your resume, you're missing the point. Social networking sites are remarkable — maybe even unrivaled — tools for marketing yourself. Treat them as such.” Investment News, Social Media : 10 things every advisor should know
  • 13. The Internet Has Changed “The internet is the great equalizer” -Business Week 1996
  • 14. Tip 1. Create and Populate Profiles • The big-4 social networks are the most valuable networks for building a consistent online presence (LinkedIn, Facebook, Twitter, and YouTube) • Create consistent descriptions and use a professional picture • Link back to your website from all of your social profiles • Enable your profiles to be viewable by all Takeaway: You need a consistent “social” web presence to be found by potential clients online
  • 16. Tip 2: Make Smart Connections • Build connections, but be selective • Cross-pollinate connections from your networks • Professionalism and personality (Be Human!) Takeaway: The more connections you have the more opportunities you have to generate introductions and referrals.
  • 17. The Power of Your Online Network
  • 18. Tip 3: Listen and Learn • Leverage transparency to learn about prospects and clients • Observe and learn from peers who are paving the way • Listen to your connections to identify niche themes Takeaway: Social media will allow you to develop a more personalized communication strategy
  • 19. Advisors on Twitter • @Rwohlner • @russthornton • @BillWinterberg • @curtisfinancial • @jeffrosecfp • @icmcfinadvisors • @curtisfinancial • @Advperspectives
  • 21. Tip 4. Claim your Online Real Estate • You are being “Googled” • 50 million searches for individual people daily! • Claim “page one” of your Google search results (website, free Google tools, major social profiles) • Manage your online reputation pro-actively BONUS: http://www.google.com/profiles AND http://www.google.com/places Takeaway: Steer perception by taking control of your online brand assets
  • 22. Example: Claiming Your Google Search Results • Websites • Specific network and directory • Maps • Twitter • Facebook profile • Blog
  • 23. CLAIM YOUR GOOGLE PROFILE
  • 24. Tip 5: Proceed with Cautious Optimism • Be authentic! Never engage in self-serving behavior • Be value-added – Relevant topic ideas? http://www.alltop.com • Be compliant and archive your social media activity (arkovi.com, smarsh.com, socialware.com) • Focus your efforts Takeaway: Be yourself
  • 25. Success Stories from the Early Adopters “I have met (in person and online) a number of fellow financial advisors from whose Tweets (posts for you non-Twitter users) I learn something new every day. Whether from their blogs or article links Twitter is a great source of information. Additionally I feel that I have greatly expanded my network of experts to whom I can turn with questions in areas where I may not have the direct expertise.” Roger Wohlner,CFP, Dec. 10 2009 blog post
  • 26. Case Study: Jeff Rose, CFP Illinois
  • 27. Case Study: Curtis A. Smith, CFP Sugarland TX
  • 28. Actionable Next Steps Opportunity Next Step Build a “must-read” list Listen: follow peers online and build http://wohlnerfinancial.blogspot.com/2009/ your professional networks 12/financial-advisors-and-twitter.html Setup your Google Profile and Google Get involved: Make sure potential Places Profile clients can find you online http://www.google.com/profiles http://www.google.com/places Participate: Engage with peers, influencers, clients and prospects Set up a Twitter Profile, Join LinkedIn Professional Groups
  • 29. ByAllAccounts and Wired Advisor Online @ByAllAccounts @wiredadvisor
  • 30. ByAllAccounts • Standardized account data from thousands of sources, eliminating the need to add people and infrastructure as your business grows Assets Under Aggregation Surpasses $130 Billion (Billions) 139.5 118.3 84.1 62.5 71.4 58.4 Q4 08 Q2 09 Q4 09 www.byallaccounts.com
  • 31. Wired Advisor www.wiredadvisor.com
  • 32. Questions? Stephanie Sammons Cynthia Stephens WIRED ADVISOR, LLC ByAllAccounts stephanie@wiredadvisor.com cstephens@byallaccounts.com @stephsammons @ByAllAccounts Contact us for your Free Account Aggregation Business Value Assessment 781-376-0801 Option x2 Email: sales@byallaccounts.com Visit: http://discover.byallaccounts.com/ROI.html