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www.dangingiss.com @dgingiss
How A Remarkable Customer
Experience Can Be Your Best
Marketing
GET PEOPLE TALKING POSITIVELY ABOUT YOUR BRAND.
Dan Gingiss
Chief Experience Officer, Winning Customer Experience LLC.
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
Wow! Look at this bold page to make an impact ☺
‘GOING VIRAL’
Strategy.
The
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss
BETTER
A
www.dangingiss.com @dgingiss
Approach.
www.dangingiss.com @dgingisswww.dangingiss.com
What gets
shared.
“Meh”
Positive
Customer
Experiences
Negative
Customer
Experiences
www.dangingiss.com @dgingisswww.dangingiss.com
What
could get
shared.
Source: The Sitel Group
Consumers who say they
would post a negative
review online after a
bad experience.
Consumers who say they
would post a positive review
online or on social media
after a good experience.
Positive
Customer
Experiences
Negative
Customer
Experiences
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
› The Wise Approach.
WWITTY
IIMMERSIVE
SSHAREABLE
EEXTRAORDINARY
www.dangingiss.com @dgingiss
ITTYW
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss
MMERSIVEI
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss
HAREABLES
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss
XTRAORDINARYE
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
› The Wise Approach.
WWITTY
IIMMERSIVE
SSHAREABLE
EEXTRAORDINARY
RRESPONSIVE
r
www.dangingiss.com @dgingiss
ESPONSIVER
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss
To get more people
talking positively
about your brand on
social media, be
WISER
www.dangingiss.com @dgingiss
Thank You!
A REMARKABLE CUSTOMER EXPERIENCE = YOUR BEST MARKETING
Dan Gingiss
Chief Experience Officer, Winning Customer Experience LLC.

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How A Remarkable Customer Experience Can Be Your Best Marketing