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The Dance Floor and The Balcony: Effective Social Media Strategy and Tactics for Nonprofits Zabara Tango Beth Kanter,  Beth’s Blog Ideation Conference April 5, 2010
Zabara Tango
Stand up, Sit Down
Share Pairs Photo by Franie
Social Media Effective Use Flickr Photo by toby_maloy
Generate Buzz Social Content Engage Listen Social Media Strategy Blocks Movement Building with Multi-Channels Support Overall Communications and Internet StrategySupports Offline Action, Change of Behavior, or Impact Outcome
Social Content acticaches Social Media: Tactics and Tools Movement Building  and Multi-Channel GenerateBuzz Listen Engage  10hr  15hr  20hr Crawl ………..……Walk …….…….. Run ……..…………….Flyl Less Time
Share Pairs Are you in the crawl, walk, run, or fly stage with your social media? What does that look like? What’s needed to get you to the next stage? Photo by Franie
Strategy
Communications and Program Assessment ,[object Object]
What do you want to accomplish?
Where can social improve tools and processes?
Where can social supplement these tools and processes?
Budget and time
Opportunities to pilot,[object Object]
Share Pairs What? Who?Opportunities? Photo by Franie
Strategy
Source: Communications Network Listening Presentation OSI Foundation
Share Pairs Who is listening on social media channels?  What are some key words you use to listen? Photo by Franie
Strategy
Conversation Starters
“It is important to connect with people based on their interests (I will sometimes search twitter for "kids outside" and then compliment them on giving their kids a green hour!) ” Danielle Brigida
Strategy
Share Pairs Something you heard that was completely new to you Something you thought about Something that resonated Photo by Franie
Strategy
The Social Life of Content Crawl Fly Walk             Run
Social Media Outposts
Curated Social Content
Don’t Forget Mobile Content ….
Share Pairs Something you heard that was completely new to you Something you thought about Something that resonated Photo by Franie
Strategy
Platform for Self-Organizing
Capacity
Staffing
How much time does it take to do social media?
Culture
Human Spectragram:  Agree or disagree with: Social media is a waste of time Social media can help fundraising results
Perceptions  Loss of control over their branding and marketing messages Dealing with negative comments Addressing personality versus organizational voice  (trusting employees) Fear of failure  Perception of wasted of time and resources  Suffering from information overload already, this will cause more
Social Media Policy Template ,[object Object]
 Why policy is needed
 Cases when it will be used, distributed
 Oversight, notifications, and legal implications
 Guidelines
 Identity and transparency
 Responsibility
 Confidentiality
 Judgment and common sense
 Best practices
 Tone
 Expertise
 Respect
 Quality
 Additional resources
 Training
 Press referrals
 Escalation
 Policy examples available at wiki.altimetergroup.comSource:  Charlene Li, Altimeter Group
Scale

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Workshop Deck

Editor's Notes

  1. http://www.flickr.com/photos/franie/471300085/What is one idea you heard today that really inspired you?What is one thing you want to learn from social media?What is one thing you know already?
  2. http://www.flickr.com/photos/martinlabar/52155558/
  3. http://www.flickr.com/photos/ryanobjc/2712391135/
  4. http://www.flickr.com/photos/yandle/844341197/Layoutall planned communication and marketing events and opportunities for the year
  5. http://www.flickr.com/photos/franie/471300085/
  6. This is a listening/engaging system that integrates both traditional media (press mentions) w/social media reputation management. Listening is red – and there are different posts for listening ..
  7. http://www.flickr.com/photos/mkuram/3610488258/
  8. http://www.flickr.com/photos/stefanomaggi/3564156120/Affinity: don't look for numbersWhen looking for influencers, you must not forget that these people will help you generating a lead: it could be a subscription, a purchase, a dialogue or a thousand more actions but the influencer should push influenced to act.So let's rethink it: are you looking for someone who can reach the highest number of users?Probably not. The one you're looking for is a person that can make an impact on the followers and inspire them, move them to act and push them to spread the message he is carrying. Real influence is not measured (only) with numbers. It's fundamental to understand what kind of affinity an influencer has with the audience.Communicate the signal and wipe out the noise by choosing the right people.
  9. http://www.dailyseoblog.com/2009/06/9-tools-to-measure-your-twitter-influence-reach/
  10. http://www.flickr.com/photos/dramagirl/400738316/
  11. Content has a social life!
  12. http://www.flickr.com/photos/dramagirl/400738316/
  13. The remedy – education, discussion, policyLooks at the opportunity costs if they don’t participateConsider the worse case scenarios and have a policy that addresses
  14. http://www.flickr.com/photos/wwworks/4005631298/
  15. Scenario A: Groups:   1-2You are a theatre company that celebrates and preserves the art and spirit of  American Musical Theatre that has a home season.   You want to use social media to create a network of American Musical Theatre enthusiasts around the world who might purchase tickets when they visit your city, purchase recordings or other items online.    Scenario B: Groups:   3-4Your arts organization presents Children’s Theatre and Music Concerts.  You are moving to a new location in downtown Berkley.   You want to use social media as part of your communications plan to promote the new location.   One audience segment you want to reach includes moms between the ages of 30 and 45 with children between the ages 4 and 10.Scenario C:  Groups:  5-6You are a Jewish Community Center that has an arts program as part of its offerings.   You want to reach a younger audience (age 20-30)  and use social media as part of your strategy.  Your arts program includes performances, lectures, and a contemporary arts program.   You also offer youth arts classes in dance, theatre, and other art forms.   You have a robust marketing program through traditional channels, but have not started using any social strategies.Scenario D: Groups 7-8You are a contemporary dance company that produces an edgy dance installation performance event inside a well known San Francisco historic building.  The performances are repeated during the month of July.  You want to use social media to generate buzz before, during, and after the event  and sell tickets.