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Master  Class
Fundraiser  Burnout:
It’s  Real.  It’s  Dangerous.
It’s  Avoidable
Beth  Kanter,    @kanter
Corine Aartman, ...
@kanter
www.bethkanter.org
Beth  Kanter: Master  Trainer,  Speaker,  Author and  
Nonprofit  Thought  Leader
Corine	
  Aartman	
  (1962)
• Strong	
  drive	
  for social justice
• International	
  marketing	
  background
• 15	
  yea...
My	
  Experience with Burnout
33 42 55
Part	
  1
Beth	
  Kanter,	
  Master	
  Trainer,	
  Speaker,	
  Author
IFC
October,	
  2017
Poll
What	
  is	
  your	
  nonprofit’s	
  
experience	
  with	
  wellbeing	
  in	
  the	
  
workplace?
Not	
  	
  discusse...
• Nonprofit	
  Professionals
• Understanding	
  Burnout	
  
• Creating	
  A	
  Self-­‐Care	
  Plan
• Habit	
  Change
• Sel...
Beth
399
Beth’s	
  Story:	
  Why	
  A	
  Book	
  on	
  Self-­‐Care
Healthy	
  Range
>150
Test	
  Results
Too	
  Much	
  of	
  This	
  …
Too	
  Much	
  of	
  That
A	
  Little	
  Bit	
  of	
  That
Way	
  Too	
  Much	
  of	
  This	
  ….
Working	
  nights	
  and	
  weekends
Sleep	
  deprivation
No	
  vacation	
  or	
  d...
Test	
  Results
150
Where	
  do	
  you	
  find	
  
the	
  time	
  in	
  your	
  
work	
  day?	
  
Allen	
  Kwabena Frompong
Black	
  Lives	
  Matter
NYC
Happy  Healthy  Nonprofit  Book
http://bit.ly/happyhealthynpbook
We-­‐
Care
Self-­‐
Care
Why	
  is	
  burnout	
  so	
  common	
  in	
  the	
  
nonprofit	
  sector,	
  	
  fundraising	
  field	
  and	
  internati...
Burnout	
  is	
  a	
  state	
  of	
  emotional,	
  mental,	
  and	
  physical	
  
exhaustion	
  that	
  occurs	
  when	
  ...
The	
  Symptoms	
  of	
  Burnout
Emotional	
  
Exhaustion	
  
Cynicism	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  ...
The	
  4	
  Stages	
  of	
  Nonprofit	
  Burnout
Passion	
  
Driven
Passion	
  
Waning
Passion	
  
Challenged
Passion	
  
...
What	
  is	
  your	
  stress	
  trigger?	
  How	
  do	
  you	
  react?
Sli.do
IFC-­‐2017
What’s  Your  Personal  Chaos  Index?
Self-­‐Care:	
  	
  Many	
  Ways	
  To	
  Put	
  On	
  Oxygen	
  Mask
Self-­‐Care	
  is	
  about	
  revitalization.	
  	
 ...
Protect  Your  Sleep
How	
  many	
  hours	
  of	
  sleep	
  per	
  night	
  does	
  you	
  need?
What	
  happens	
  when	
...
Tip:  Create  A  Calm  Bedtime  Routine
Beverly	
  Trayner-­‐Wenger
List	
  of	
  Standing	
  Desk	
  Resources
http://bethkanter.wikispaces.com/walk
Stand	
  Up	...
Tip:  Walk  More
We	
  have	
  no	
  downtime
52%	
  of	
  smartphone	
  owners	
  check	
  their	
  phones
a	
  few	
  times	
  an	
  hour...
Tip:  Organize  Mobile  Phone To  Avoid  Addiction
• Notifications	
  from	
  people
• Customized	
  notifications
• Tools...
Tip:  Go  On  A  News  Diet
• Consume	
  news	
  for	
  specified	
  time	
  and	
  sources	
  per	
  day
• News	
  medita...
Tip:  Try  Meditative  Art  or  Apps
Happy	
  Healthy:	
  There’s	
  An	
  App	
  for	
  That
http://bit.ly/HHNP-­‐apps
TIP:    Schedule    Quiet  Time
Tip:	
  Use	
  “To	
  Do”	
  System	
  That	
  Works	
  for	
  You
Tip:  Take  Real  Vacations
1)	
  What	
  types	
  of	
  self-­‐care	
  activities	
  do	
  you	
  think	
  would	
  work	
  for	
  you?	
  
2)	
  Wha...
Let’s	
  Harvest	
  the	
  Ideas	
  from	
  the	
  Conversations
Your	
  Self-­‐Care	
  Plan	
  Is	
  Not	
  One-­‐Size	
  Fits	
  All
Self-­Care  Plan:  Think  and  Write
Practice	
  Goals
Sphere	
  1:	
  
Self
-­‐Get	
  7-­‐9	
  hours	
  of	
  sleep	
  pe...
1	
  Make	
  It	
  
Tiny
2	
  Find	
  A	
  
Spot
3	
  Train	
  the	
  
Cycle
The	
  Secret	
  to	
  Creating	
  New	
  Sel...
A	
  Simple	
  Way	
  To	
  Practice	
  Mindfulness	
  At	
  Work
-­‐Two	
  Minutes	
  of	
  Focusing	
  on	
  
Breath
-­‐...
Creating	
  A	
  Mindfulness	
  Habit	
  Trigger
• What	
  is	
  one	
  self-­‐care	
  
habit	
  you	
  want	
  to	
  
build	
  into	
  your	
  
work/life	
  starting	
  t...
From  Self-­Care  to WE-­Care
● Leadership  and  Culture  
● Employee  Engagement
● Programs  and  Activities
● Nudges  an...
Avoid	
  Quick	
  Fixes
The	
  Five	
  Fs
1:	
  Functioning
Do	
  people	
  have	
  what	
  they	
  need	
  to	
  do	
  their	
  job?
2:	
  	
  Fe...
Intentional  Discussions  About  Culture
United	
  Way	
  in	
  South	
  Dakota:	
  Moving	
  Together
• Twice	
  daily	
  all	
  staff	
  
walk	
  or	
  movement
...
Crisis	
  Response	
  Network:
Listen	
  and	
  Engage	
  Employees	
  to	
  Shift	
  the	
  Culture	
  
Fundraisers	
  Changing	
  the	
  Culture	
  of	
  Team	
  
Walking	
  Meetings	
  for	
  Team	
  Building
Wednesday	
  Afternoon	
  Weekly	
  Walk
-­‐After	
  lunch	
  for	
  20	
  ...
Building	
  A	
  Movement	
  Inside	
  Your	
  Organization
This  is  
bunch  of  
woo  woo
What’s  the  
ROI  of  Happy  
and  Healthy?
Your  Executive  
Director
• Fewer  absences  and  sick  days
• Lower  healthcare  costs
• Higher  employee  work  satisfaction  and  
retention  
• ...
Getting  Started
• Be open about self-care.
• Staff meeting to do
assessments and create
self-care plans
• Accountability ...
Summary
• Self-­‐care	
  is	
  not	
  just	
  about	
  kale	
  smoothies	
  and	
  
massages,	
  it	
  is	
  part	
  of	
 ...
Raffle:	
  I	
  Commit	
  To	
  …
I	
  Commit	
  To	
  …
My	
  self-­‐care	
  plan	
  in	
  six	
  months	
  
will	
  look	
  like	
  	
  …
Many	
  More	
  Tips	
  in	
  the	
  Book
www.bethkanter.org
The	
  Happy	
  Healthy	
  Nonprofit
http://bit.ly/happyhealt...
Fast	
  Forward:	
  	
  Part	
  1
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
IFC Master Class: Fundraiser Burnout
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IFC Master Class: Fundraiser Burnout

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IFC Master Class: Fundraiser Burnout

  1. Master  Class Fundraiser  Burnout: It’s  Real.  It’s  Dangerous. It’s  Avoidable Beth  Kanter,    @kanter Corine Aartman,  @corineaartman
  2. @kanter www.bethkanter.org Beth  Kanter: Master  Trainer,  Speaker,  Author and   Nonprofit  Thought  Leader
  3. Corine  Aartman  (1962) • Strong  drive  for social justice • International  marketing  background • 15  years in  international social marketing • 12  years coaching,  training,   consultancy • Worked in  international/-­‐cultural contexts • Proud of  doubling PSFR  income UNICEF-­‐NL • 1  partner,   2  sons,  1  bonus  daughter and a  goldfish • Love  dancing,  travel,  meeting  new  people
  4. My  Experience with Burnout 33 42 55
  5. Part  1 Beth  Kanter,  Master  Trainer,  Speaker,  Author IFC October,  2017
  6. Poll What  is  your  nonprofit’s   experience  with  wellbeing  in  the   workplace? Not    discussed Employees  are  encouraged  to  do  it   on  their  own There  are  periodic  activities  for   wellness  or  wellbeing Our  nonprofit  has  a   strategy/plan/policy  for  a   comprehensive  program Sli.do IFC-­‐2017
  7. • Nonprofit  Professionals • Understanding  Burnout   • Creating  A  Self-­‐Care  Plan • Habit  Change • Self-­‐Care  World  Café • Nonprofit  Organizations • Examples  of  bringing  self-­‐care  into  the  workplace Slides,  Links,  and  Handouts: http://bethkanter.wikispaces.com/IFC-­‐2017 Agenda
  8. Beth 399 Beth’s  Story:  Why  A  Book  on  Self-­‐Care Healthy  Range >150 Test  Results
  9. Too  Much  of  This  …
  10. Too  Much  of  That
  11. A  Little  Bit  of  That
  12. Way  Too  Much  of  This  …. Working  nights  and  weekends Sleep  deprivation No  vacation  or  down  time
  13. Test  Results 150
  14. Where  do  you  find   the  time  in  your   work  day?  
  15. Allen  Kwabena Frompong Black  Lives  Matter NYC
  16. Happy  Healthy  Nonprofit  Book http://bit.ly/happyhealthynpbook We-­‐ Care Self-­‐ Care
  17. Why  is  burnout  so  common  in  the   nonprofit  sector,    fundraising  field  and  international  context?
  18. Burnout  is  a  state  of  emotional,  mental,  and  physical   exhaustion  that  occurs  when  we  feel  overwhelmed   by  too  many  demands,  too  few  resources,  and  too   little  recovery  time.  
  19. The  Symptoms  of  Burnout Emotional   Exhaustion   Cynicism                                                               Detachment Fatigue   Loss  of   enjoyment Insomnia   Pessimism Forgetfulness Impaired   concentration   Isolation Detachment Increased  illness Loss  of  appetite   Lack  of   Accomplishment Anxiety   Apathy Hopelessness Depression   Increased  irritability Anger   Lack  of  productivity   Poor  performance And  burnout  is  sneaky!
  20. The  4  Stages  of  Nonprofit  Burnout Passion   Driven Passion   Waning Passion   Challenged Passion   Depleted Take  Assessment Sli.do IFC-­‐2017
  21. What  is  your  stress  trigger?  How  do  you  react? Sli.do IFC-­‐2017
  22. What’s  Your  Personal  Chaos  Index?
  23. Self-­‐Care:    Many  Ways  To  Put  On  Oxygen  Mask Self-­‐Care  is  about  revitalization.    It  includes  any  deliberate  and   consistent  habits  you  create  to    enhance  your  overall  well  being.
  24. Protect  Your  Sleep How  many  hours  of  sleep  per  night  does  you  need? What  happens  when  you  don’t  get  enough  sleep?
  25. Tip:  Create  A  Calm  Bedtime  Routine
  26. Beverly  Trayner-­‐Wenger List  of  Standing  Desk  Resources http://bethkanter.wikispaces.com/walk Stand  Up  At  Work
  27. Tip:  Walk  More
  28. We  have  no  downtime 52%  of  smartphone  owners  check  their  phones a  few  times  an  hour  or  more. Behavior  Addiction
  29. Tip:  Organize  Mobile  Phone To  Avoid  Addiction • Notifications  from  people • Customized  notifications • Tools  on  home  screen • Scramble  Apps • Remove  or  move  work  apps  into    folders  on  3rd or  4th screens   during  non-­‐work  hours
  30. Tip:  Go  On  A  News  Diet • Consume  news  for  specified  time  and  sources  per  day • News  meditation  – be  in  the  present  moment  when  consuming • Remove  news  notifications • Take  a  break  from  Facebook
  31. Tip:  Try  Meditative  Art  or  Apps Happy  Healthy:  There’s  An  App  for  That http://bit.ly/HHNP-­‐apps
  32. TIP:    Schedule    Quiet  Time
  33. Tip:  Use  “To  Do”  System  That  Works  for  You
  34. Tip:  Take  Real  Vacations
  35. 1)  What  types  of  self-­‐care  activities  do  you  think  would  work  for  you?   2)  What  type  of  support  do  you  need  for  your  self-­‐care  plan?
  36. Let’s  Harvest  the  Ideas  from  the  Conversations
  37. Your  Self-­‐Care  Plan  Is  Not  One-­‐Size  Fits  All
  38. Self-­Care  Plan:  Think  and  Write Practice  Goals Sphere  1:   Self -­‐Get  7-­‐9  hours  of  sleep  per  night. -­‐Eat  more  fruits  and  vegetables  every  day. -­‐Get  to  10,000  steps  per  day  walking. Sphere  2:   Others -­‐Make  a  regular  date  with  my  partner  and/or  children  – one-­‐ on-­‐one  – to  give  my  relationships  attention. -­‐Divest  myself  of  negative  influences,  moving  consciously   away  from  people  who  bring  me  down. Sphere  3:   Environment   -­‐Stop  what  I’m  doing  at  least  once  a  day  to  go  outside. -­‐Clear clutter  from  my  office  desk Sphere  4:   Work  and  Money -­‐Take  comp  time  when  I’m  attending  work-­‐related  evening   events. -­‐Stand  up  from  my  desk  every  15  minutes  to  stretch  and  walk   around. Sphere  5:   Tech -­‐Set  up  a  charging  station  at  the  front  door  for  all  of  my/my   family’s  digital  devices. -­‐Keep  all  my  digital  devices  out  of  my  bedroom  and  off  my   dinner  table.
  39. 1  Make  It   Tiny 2  Find  A   Spot 3  Train  the   Cycle The  Secret  to  Creating  New  Self-­‐Habits  That  Stick!   BJ  Fogg:    Tiny  Habits  Framework
  40. A  Simple  Way  To  Practice  Mindfulness  At  Work -­‐Two  Minutes  of  Focusing  on   Breath -­‐Two  Minutes  of  No  Agenda
  41. Creating  A  Mindfulness  Habit  Trigger
  42. • What  is  one  self-­‐care   habit  you  want  to   build  into  your   work/life  starting  this   week?     Mindful  Moment
  43. From  Self-­Care  to WE-­Care ● Leadership  and  Culture   ● Employee  Engagement ● Programs  and  Activities ● Nudges  and  Cues ● Policies,  Strategy
  44. Avoid  Quick  Fixes
  45. The  Five  Fs 1:  Functioning Do  people  have  what  they  need  to  do  their  job? 2:    Feelings Do  people  feel  appreciated  and  respected? 3:    Friendship Do  people  feel  connected  to  one  another? 4:    Forward Do  people  feel  like  they  have  opportunities  for  growth? 5:    Fulfillment Do  people  feel  like  they  are  inspired  and  working  towards  a   higher  purpose?           Laura  Putnam  – 5  F’s  Framework
  46. Intentional  Discussions  About  Culture
  47. United  Way  in  South  Dakota:  Moving  Together • Twice  daily  all  staff   walk  or  movement • Started  with  listening   and  engaging  with   employees • Wellness  coaching  and   experiment  10  years   ago • Now  part  of  culture
  48. Crisis  Response  Network: Listen  and  Engage  Employees  to  Shift  the  Culture  
  49. Fundraisers  Changing  the  Culture  of  Team  
  50. Walking  Meetings  for  Team  Building Wednesday  Afternoon  Weekly  Walk -­‐After  lunch  for  20  minutes  to  energize  and  build  community
  51. Building  A  Movement  Inside  Your  Organization
  52. This  is   bunch  of   woo  woo What’s  the   ROI  of  Happy   and  Healthy? Your  Executive   Director
  53. • Fewer  absences  and  sick  days • Lower  healthcare  costs • Higher  employee  work  satisfaction  and   retention   • Ability  to  attract  top  talent  when  recruiting  for   jobs • Higher  productivity • Greater  ability  to  handle  stressful  situations • Ability  to  meet  and  exceed  milestones • Motivated,  resilient  workers • Better  brand  ambassadors • Responsive  and  engaged  staff Return  on  Investment
  54. Getting  Started • Be open about self-care. • Staff meeting to do assessments and create self-care plans • Accountability buddies • Make small changes and offer reward/praise • Does not have to cost a lot of money
  55. Summary • Self-­‐care  is  not  just  about  kale  smoothies  and   massages,  it  is  part  of  doing  the  work • Bringing  well  being  into  the  workplace  is  all   about  culture  change • A  culture  of  well  being  requires  leadership  and   employee  engagement • Quick  fixes  don’t  work • Benefits  include  recruiting  top  talent,  retention,   reduced  health  costs,  and  more • Start  practicing  self-­‐care  and  start  the  discussion   in  your  workplace
  56. Raffle:  I  Commit  To  …
  57. I  Commit  To  … My  self-­‐care  plan  in  six  months   will  look  like    …
  58. Many  More  Tips  in  the  Book www.bethkanter.org The  Happy  Healthy  Nonprofit http://bit.ly/happyhealthynpbook
  59. Fast  Forward:    Part  1

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