This document summarizes consumer behavior surveys conducted in Taiwan in November 2021.
1. 58% of consumers are still worried about pay cuts and 60% plan to reduce spending in the short term, maintaining austerity.
2. Department store and e-commerce anniversary promotions have less impact as more consumers do not shop or spend less during these periods compared to previous years.
3. Online video and learning platform usage increased during the pandemic but growth has slowed as restrictions have eased, indicating demand for digital content is temporarily boosted by lockdowns.
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TW Consumer Behaviors Snapshot of Nov. 2021: 58% Worried About Pay Cuts Despite Declining Covid Concerns
1. of TW Consumer Behaviors of Nov. 2021
Snapshot
Released on Dec. 10, 2021
Eastern Online Consumer Research Group
Eastern Online Co., Ltd. | 7F, No.306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City
3. Tracking Survey:
Salary and Spending
Expectations
PART 1
Eastern Online Consumer Research Group
Eastern Online Co., Ltd. | 7F, No.306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City
6. PART 2
Department Store &
E-Commerce Anniversary
Consumer Survey
Eastern Online Consumer Research Group
Eastern Online Co., Ltd. | 7F, No.306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City
9. Big Data - E-invoice
Online Platform
Consumption Status Before /
After Pandemic
Video Streaming and Learning Platforms
PART 3
Eastern Online Consumer Research Group / E-invoice Database
Eastern Online Co., Ltd. | 7F, No.306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City
10. 54.6%
26.2%
7.0%
1.6% 4.2% 6.4%
one
time
or
more
per
day
one
time
every
2~3
days
one
time
per
week
one
time
every
two
weeks
one
time
or
less
per
month
not
watched
OTT Usage
32.3
18%
34.1
3% 13%
0%
31min-1hr
less than 30 mins
1-2 hrs
4-6 hrs
2-4 hrs
more than 7 hrs
98.6%
21.3%
11.8% 9.4% 4.9%
YouTube
iQiyi
LINE
TV
Netflix
YOUKU
Top5 OTT Platforms watched last
month (2021)
Frequency of YouTube Watching
(Last month, 2021)
Average time of video
watching
High Frequency of YouTube Usage
The Emphasis on Streaming Content
With the development of the Internet and the increasing
number of video platforms, consumers have a different
habit of watching video content than before.
According to the EOL E-ICP database 2021, nearly 50% of
people watch video content for more than one hour a day
on average, and up to 54.6% of people watch YouTube
more than once a day, indicating that domestic users use
YouTube quite frequently!
Moreover, YouTube topped the list of video channels
watched in the past month, and 98.6% of people watched
the channel, showing YouTube's dominant position in the
video content platform. In addition, the survey shows that
the top five paid platforms all provide membership
mechanisms, so YouTube and Netflix were selected to
further study the actual purchase of membership services.
Picture Source: Official Website and Social Pages of Online Platforms ;Data Source: EOL E-ICP Database. 2021, Home visit.
11. Change of subscription of 3 OTTs
before and after the outbreak
7.1%
4.6%
4.0% 3.9%
0%
1%
2%
3%
4%
5%
6%
7%
8%
0
1000
2000
3000
4000
5000
6000
7000
8000
Apr. May Jun. Jul. Aug. Sep.
2021 Spotify No. of E-invoice Subscription (%)
-10.7%
6.4% 5.6%
-3.6%
-15%
-10%
-5%
0%
5%
10%
8000
8500
9000
9500
10000
Apr. May Jun. Jul. Aug. Sep.
2021 Netflix No. of E-invoice Subscription (%)
11.5%
21.2%
11.4%
-1.4%
-5%
0%
5%
10%
15%
20%
25%
0
5000
10000
15000
20000
25000
30000
Apr. May Jun. Jul. Aug. Sep.
2021 YouTube No. of E-invoice Subscription* (%)
Pre-Pandemic: Overall, the three streaming platforms observed are all
growing significantly from 2020 onwards, which has become a trend.
However, in this year 2021, only the number of Netflix subscribers
declined, and it is assumed that the global movie production schedule was
delayed by the pandemic in the first half of the year, and Netflix
subscribers did not grow significantly compared to the other two platforms.
During Pandemic: After Taiwan entered Level 3 alert (May to June),
video platforms generally grew. If we look at the percentage of the change
in subscriptions compared to the previous month, YouTube grew the most
and was the obvious beneficiary of the pandemic.
Post-Pandemic: Music streaming platform Spotify is still growing steadily,
while YouTube and Netflix did not grow in September, indicating a
slowdown in growth.
<Note. The percentage of subscription on each service brand counts based on the number of subscription change
from previous month.
Source: EOL E-invoice Database.
Apr. - Sep., 2021
12. Personal Learning Profile
A comprehensive online one-on-one teaching
platform that provides users with the ability to
choose their own tutor and schedule lessons
at any time, with teachers in countries around
the world.
Udemy is the world's largest online learning
platform with a wide variety of courses for users to
choose from, and courses can be created and sold
on the platform.
According to the EOL E-ICP database, the percentage of
people who spend money on learning will be 17% in 2020 and
drop to 15% in 2021, which indicates that the education and
learning market has not expanded much in these two years.
Therefore, EOL selected the purchase status of two online
language learning platforms as the subject of the study to
examine whether the post-pandemic situation would increase
the willingness to learn.
The chosen platforms are AmazingTalker, a one-to-one
interactive language learning platform, and Udemy, the world's
largest and complete learning resource.
0%
1%
2%
3%
4%
5%
6%
7%
Language Yoga Computer/
smartphone
2021 2020
Top 3 types of courses that are willing to spend money to
study (2020 vs. 2021)
AmazingTalker Udemy
Consumers who spend money to learn are in the
minority
Major courses: language, computer and
marketing
15%
85%
2021
Paid
course
Free
course
17%
83%
2020
Paid
course
Free
course
<Picture Source: Official Website and Social Pages of Online Platforms>
Source: EOL E-ICP Database. 2021, Home visit.
13. Changes In Online Learning Platforms
Before And After The Pandemic
13
Source: EOL E-invoice Database.
Apr. - Sep., 2021
Temporary increase in demand for
digital courses due to the pandemic,
but the trend doesn't last long
From the e-invoicing data, it can be seen that both
AmazingTalker and Udemy platforms saw a significant
increase in demand for online courses during the pandemic
this year, starting in May and decreasing after the pandemic
subsided in August. Udemy also showed the same trend in
2021, with a significant increase between May and June,
followed by a gradual decline after August.
Further study of Udemy's data for the same period last year in
2020 shows that demand increased significantly in May (the
Panshi Ship incident), but then dropped sharply in June, while
a small wave of growth occurred between July and August
during the summer holidays or when Triple stimulus vouchers
were available, but then dropped again. This shows that the
pandemic did cause a temporary increase in demand for
online courses, but with the unsealing, consumers can choose
from a wider variety of other leisure activities, reducing their
willingness to learn, which in turn affects the overall demand
for digital courses. Therefore, it is not easy to expand the
learning industry. Although the pandemic could temporarily
increase the demand, it is necessary for the industry to make
efforts to maintain the strength afterward.
Observation of online learning platform purchase status from EOL e-invoice information data
1.8%
3.0%
78.9%
12.1%
-40.5%
-60%
-40%
-20%
0%
20%
40%
60%
80%
100%
0
100
200
300
400
Apr. May Jun. Jul. Aug. Sep.
E-invoice no. Course need (%)
98.8%
-56.9%
15.3%
96.4%
-42.9%
-100%
-50%
0%
50%
100%
0
50
100
150
200
Apr. May Jun. Jul. Aug. Sep.
E-invoice No. Course need (%)
93.0%
53.2%
-22.1%
-26.4%
-40%
-20%
0%
20%
40%
60%
80%
100%
0
100
200
300
400
Apr. May Jun. Jul. Aug. Sep.
E-invoice No. Course need (%) May → July
Online Course Request
+195.65%
July → September
Online Course Request
-42.65%
AmazingTalker 2021 E-invoice No.
Udemy 2021 E-invoice No.
<Note: The change in the number of invoices (%) from the previous month was used as a reference for the change in course demand (%).>
Udemy2020 E-invoice No.
14. PART 4
Longitudinal Survey to
Consuming Behaviors
Eastern Online Consumer Research Group / Marketing Department
Eastern Online Co., Ltd. / 7F, No.306, Sec.4, Xingu Rd., Da-an Dist., Taipei City
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“post-pandemic
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20. EOL Group is the largest local market research agency in Taiwan, and has EOL iSURVEY, EOLembrain, and EOL
social as its affiliates.
Starting from Taiwan, the scope of EOL’s customer service covers the whole Asia-Pacific region, which allows us to
provides clients with the most complete and market-insightful solutions, analysis of the consumer’s daily life
context for understanding and planning the consumption trends, and serve as the leading brand of Chinese
consumption trends.
Company in
Mainland China
Companies in Taiwan
21. EOL Consumer Research Team (EOL iSURVEY)
1000M
200,000
Members
30 Years
50,000
Households
400
Participants
200
Institutions
E-ICP
Taiwan Consumption
Demands Research
Research to changes of
consumption trends, values
and lifestyles
Big Data Research
Research on sales using
data of issued invoices
Research on preference of
telecom consumption
Research on word-of-
mouth among communities
iSurvey
Solid, fast and precise
identification of
registered members
Trend
Seminar
Member of Macromill
Weekly index Asia
Annual Trend Seminar
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22. Visions and Market Insights of
EOL Consumer Research Team
Market Analysis
Allow you to
comprehend the scale,
profitability and annual
growth of the market you
plan to enter
Competition
Overview
Allow you to
comprehend the number
of competitors and their
competitiveness, and
• market shares,
• channels distribution,
• product lines
Consumption
Preferences
and Behaviors
Allow you to
comprehend the
consumption behaviors
and characteristics, the
annual changes, as well
as the consumer
psychology and
demands
Strategies for
Market Entry
Offer you the
optimum
approaches to enter
the target market
22
23. Integrated
Platform
Teams and Experts
from Diverse Fields
Precise Marketing
Proposals
E-ICP Marketing Database
The Online Survey Database with
180,000 Registered Members
Offline Qualitative and Quantitative
Survey
Teams with Advertisement and Industrial
Experience composed of Experts from fields
including:
1. Trend Study 2. Communication
3. Brand Marketing
4. Consumer Behaviors
The presentation of the research results
can offer effective and feasible strategic
proposals.
The integrated marketing and
communication service could be offered
using resources of the Group
E-ICP Marketing Database
E-ICP System
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Research Report on Top 10 Lifestyles in Taiwan
Trend Report on Elders
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24. Three Major Features of
EOL Consumer Research Team
Consumers Database
Annual Data of Consumers’ Behaviors
Sampling from Taiwan domestic market and
questionnaires are completed at households
Database of Sales with Issued Invoices
Analysis to sales of daily necessities produces
around one hundred million pieces of data
annually
Social Listening Database
Public opinions on the Internet are collected for
determination of development of future trends
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Professional Research Team with Decent
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The solution integrating proposals offered by
experts from diverse fields is offered to clients for
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Competitions/Promotion Methods
3. Development of Products/Services
Big Data Analysis
Integration/Conversion of Values of Data
Fusion of data can integrate the whole picture
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Unstructured data is converted into structured
one and available for analysis
The features of data are presented in the
visualized approach to speed-up the
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24
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Do not cite, distribute, reprint, copy, and/or reproduce any and/or all parts of the
data and/or figures in this Document without prior consent of EOL
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Marketing Manager Joce Yang #816
Amanda Li / VGM
Tina Peng / Director
Eastern Online Co., Ltd.,7F., No. 306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City, Taiwan
#806 Email:amanda@isurvey.com.tw
#809 Email:tina@isurvey.com.tw
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