Written for using FETAC Level 5 Minor Award Descriptor

2. COMMUNICATIONS
NFQ LEVEL 5

3. COMMUNICATION
COURSE
OUTLINE

4. Introduction (2mins5secs)

5. Learning Objectives
Go to page 3 and write down the following learning
objectives of this module.

6. Communications Marking Sheet – Part 1
• Go to the Appendix
page 104.
• Study how the marks
are allocated.
• This sheet focuses on
your ‘Collection of
Work’.

7. THEORY
COMMUNICATIONS

8. The Language of Communication
Go to page 5 and outline the meaning of each of the
terms above in your own words.
• Sender
• Receiver
• Message
• Channel
• Noise
• Feedback

9. Noise or distractions
Poor concentration
Focus
Disinterest in subject
Prejudice
Disinterest in speaker
Good attention span
Listening
Go to page 7 and decide which of the following are
behaviours required for effective listening and which
are barriers that affect successful listening.
The ability to distinguish between
important and non-essential
information
Poor physical or mental state
Appropriate facial expression
Message too complex
Eye contact

10. Speaking
"I didn't tell her you were stupid."
Depending on how you vary the vocal elements, you can
give this sentence any of several meanings.
"I didn't tell her you were stupid." (Somebody else told her.)
"I didn't tell her you were stupid." (I emphatically did not.)
"I didn't tell her you were stupid." (I implied it.)
"I didn't tell her you were stupid." (I told someone else.)
"I didn't tell her you were stupid." (I told her someone else was stupid.)
"I didn't tell her you were stupid." (I told her you're still stupid.)
"I didn't tell her you were stupid." (I told her something else about you.)
Identical words. Different meanings. That's the power of voice.

11. Non-verbal Communication 1min32secs

12. Body Language
Body language consists of:
•body posture
•gestures
•facial expressions
•eye movements
The different positions that
the human body can take
Movement of the hands, face
or other parts of the body
Motions or positions of
the muscles in the face
Voluntary or involuntary
movement of the eyes
Match the types of body language with their definitions.

13. Symbols
What meaning is conveyed by each of these symbols?

14. Facial Expression
1. Happiness
2. Sadness
3. Surprise
4. Fear
5. Anger
6. Disgust
7. Contempt
Match the feelings and
the facial expressions.
A
B
C
G
F
E
D

15. Try to act out the following conversation without words:
Hello.
Hello.
Are you alright?
I’m alright, and you?
So so
What time is it?
I don’t know.
Can you give me
some money?
No.
Please.
No.
I’m hungry.
I don’t have any money!
I’m cold.
Look over there!
What, where? I don’t see
anything.
It doesn’t matter.
Goodbye.
Bye.
Silent Conversation

16. Other Factors that affect Communication
The Environment
What impact can the environment have on communication?

17. PERSONAL
WRITING
WRITING

18. Poetry 3mins58secs

19. Some Types of Poems
• Free verse Does not follow any rules.
• Sonnet Lyrical poem with fourteen lines.
• Limerick Five line funny poem
• Acrostic The title is used as the first letter for each line.
• Shape Created in the shape of the subject.
• Lyric A short poem that describes an emotion.
• Haiku A Japanese form of poetry consisting of three
unrhymed lines of five, seven and five syllables.

20. Poetry Devices
Go to page 11 where you will be asked to name and
define some devices used in poetry.

21. Poetry
Useful Websites:
www.poetry.com
With over 14 million poems, Poetry.com is the world's
largest and most vibrant poetry community.
www.poetryireland.ie
Poetry Ireland is the national organisation dedicated to
developing, supporting and promoting poetry throughout
Ireland.
http://en.wikipedia.org/wiki/Poetry
Contains information on and definitions of poetry and
poetry terms.

22. The Story of Why 2mins1sec

23. The Structure of a Short Story
INTRODUCTION (beginning)
The introduction leads the reader into
the story. It answers the questions
who? what? when? where? and why?
COMPLICATION (middle)
The complication is the problem,
difficulty, task or issue that the main
characters experience and have to
solve.
RESOLUTION (ending)
The resolution is the way the problem
is solved.
Go to page 14
and outline the
structure of a
story.

24. 5. Give your story a plot
• A standard plot: a situation causes an action, which
meets obstacles, reaches a climax and is worked out at
a resolution. The simpler the plot the better as this is a
short story.

25. Go to page 16 and use the template to create a Mind Map
for your short story.

26. Punctuation Aid

27. Getting Started
This wasn’t where I wanted to be…
There was a bitter wind blowing that night…
The ringing of the phone filled me with dread…
He walked out onto the normally crowded street…
None of them knew that morning what was about to happen…

28. Cloverfield Review 58secs

29. Writing a Review
A review is a critical article or report on a book, play or
film which includes a critique and an evaluation.
The purpose of a review is to allow the reader to make
an informed decision about whether or not they want to
read the book or watch the film you are reviewing.

30. FORMAL
WRITING
WRITING

31. Report
• Your report must be 1000 words, word processed
and should include different methods of presenting
information e.g. graphs, charts, pictures, surveys etc.
• Your report must be based on your vocational area and
include a bibliography.
Go to page 36 and using the next 15 slides, create your
own special report.

32. Sample
Report
Go to page 30
and read the
sample report.

33. How to write a cover letter 2mins12secs

34. Formal Letters
Types of formal letters include:
• Application Letters
• Business Letters
• Letters of Complaint
A formal letter is a letter written
in formal language.
Go to page 38 and complete the exercises on formal
and informal letters.

35. Letter of Complaint 1. Your address
2. The date
3. Name,
position and
address of
recipient
4. Greeting
7. What you
would like to
happen
6. Detail of
complaint
5. Reason for
writing
8. Closing
9. Your name
3 Oak Drive,
Lucan,
Co. Dublin.
6th June 2011
Mail Ordering Department,
Unisport Ltd.,
Ardnore Industrial Estate,
Hightown,
Co. Wicklow.
Dear Sir/Madam,
I wish to make a complaint about a tracksuit I bought last
month. It is an O’Neill’s Tracksuit, order number 123456.
I washed the tracksuit according to the instructions on the
label. When I took the tracksuit out of the washing
machine it had shrunk and no longer fits me.
I have returned the tracksuit and I would like a refund.
Please let me know as soon as possible what you intend to
do about this matter.
Yours faithfully,
___________________
Mary Black
1
2
9
8
7
6
5
4
3
Mary Black

36. How To Write A C.V. 4mins17secs

37. How To Write A Curriculum Vitae
The following details should be included in your C.V.:
•Personal details Name, DOB, Address, Contact Details
•Objective State the reason for the C.V.

38. What is An Application Form?
• Application forms are used for many different purposes
including:
 Applying for a job
 Joining a club or group
 Applying for services
 Requesting information
 Applying to a school
 Registering to vote

39. Sample Memo
MEMORANDUM
To: All Staff
From: Management
Date: 14th November 2013
Subject: New Software
The new computer software has been installed on all
computers. To access, staff should use their surname
as the username and password. You will be asked to
input a new password the first time you access the
software.

40. GROUP
MEETING
SPEAKING

41. Meetings 2mins40secs

42. Group Meetings – Participants
Chairperson  Ensures that each meeting is planned effectively
 Works closely with the secretary
 Prepares the agenda of the meeting with the secretary
 Directs/Facilitates the meeting and keeps order
 Ensures that all items on the agenda are discussed
 Allows everyone time to participate
 Makes sure that the meeting starts and finishes on time
Go to pages 52 and 53 and write down the specific roles
of meeting participants and their responsibilities as
outlined over the next three slides.

43. Notice

44. Sample Agenda
Go to page 57 and
write an agenda for
your group meeting.

45. Sample Minutes
Go to pages 58 and 59 and read the sample minutes
provided.

46. SPEAKING
GROUP
DISCUSSION

47. Group Discussion
When participating in a group discussion, it is important to
ask yourself what is being tested?
Framing
of
Argument
Creativity
Thinking outside of
the box

48. Group Discussion
• You will need to video tape the group discussion.
• Participation is compulsory and worth 10%.
• The discussion should be at least 10 minutes long.

49. SPEAKING
ORAL
PRESENTATION

50. Effective Presentations 6mins55secs

51. What is being tested?

52. Sample Slides
If you don’t know how to use PowerPoint, see the guide that
accompanies this course.

53. SPEAKING
INTERVIEW

54. What are interviews for?
Report
Interview
Performance
Interview
Progress
Interview
Exit
Interview
Job
Interview

55. Other Types of Interview
Go to page 69 and explain what is meant by each of the
following:
panel interview
telephone interview
group interview

56. READING

57. Reading for Comprehension
When reading any difficult text, there are a few methods to
help you gain a greater understanding of the material:
• Annotate
• Scan/Skim

58. Summarising
• Read the text again and highlight
or underline key words or points.

59. Sample Comprehensions
Clickon the circlesto access LiteraryComprehensions.
Ghost Writer
Great
Expectations
Pride and
Prejudice
Invasion

60. Links for Vocational Comprehension Articles
Clickonthehexagontofindrelevantarticles,fortheselinkstoworkyoumusthaveinternetaccess.
Languages
Food
Law
Education
Customer
Care
ICT
Culture Mechanics
Art & Design Business
Cosmetics
Childcare
Animals
Agriculture
Science
Healthcare
Sport
Music
Health and
Safety
Photography

61. INFORMATION AND
COMMUNICATIONS
TECHNOLOGY
ICT

62. Technology

63. Where it all began…
We are currently in the Information Age, a period
characterised by an abundance of Information and
Communication Technology.
ICT Timeline

64. Internet Browsers and Search Engines
A web browser is a
software application for
traversing information
resources on the World
Wide Web.
A search engine is a
program for the location
and retrieval of data,
files or documents from
the Internet.

66. Social Networking
Facebook is the world’s largest social
networking site. It is estimated that 1
in every 7 people in the world have a
Facebook account.
This is an example of a Facebook
account or profile. It allows users
to display information about
themselves including: likes,
dislikes, photos and messages.

67. Health and Safety Legislation
The act sets out the rights and obligations of both
employers and employees and provides for substantial
fines and penalties for breaches of the health and safety
legislation.

68. What is a USB key?
A USB key, stick or flash drive is a data
storage device that includes flash
memory with an integrated Universal
Serial Bus (USB) interface.
USB flash drives are typically removable, rewritable and
they come in lots of shapes and colours.
Use the notes provided by your teacher to set up your
own USB key for use during this module.

69. Email
Electronic mail, most commonly referred to
as email or e-mail, is a method of exchanging
digital messages from an author to one or more
recipients.
Modern email operates across the
Internet or other computer networks.
Go to page 85 and follow the steps to demonstrate your
emailing skills.

70. PowerPoint
The presentation can be printed, displayed live on a
computer or projected using a video projector.
Use the notes provided by your teacher to create your own
PowerPoint presentation for use with your oral presentation.

71. ICT Essay
Go to page 93 and follow the prompts to write your ICT
essay.
Your essay must be:
• 800 words in length
• Word processed
Your essay must include:
• An introduction, main body and conclusion
• Communications related legislation