Communications Level 5 Learner's Record


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This Draft Communications Learner’s Record was written by:
Tracy Byrne and Deirdre Power
It is intended to support the learner in PLC, BTEI, VTOS and any course with a Communications Minor Award (5N0690) at Level 5 Standard in the National Framework of Qualifications.

Providers are responsible for validating programmes leading to National Certification.

Editor: Brian Comerford

Published in: Education
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Communications Level 5 Learner's Record

  1. 1. 1
  2. 2. This Communications Learner’s Record was written by: Tracy Byrne and Deirdre Power 2013It is intended to support the learner in PLC, BTEI, VTOS and any coursewith a Communications Minor Award (5N0690) at Level 5 Standard in the National Framework of Qualifications.Providers are responsible for validating programmes leading to National Certification. Editor: Brian Comerford National Framework of Qualifications You Are Here 2
  3. 3. VERIFICATION OF AUTHORSHIPI certify that this material is my original work. I declarethat no other person’s work has been used without dueacknowledgement. I have not presented this work forexamination in any other course or unit at this or anyother centre. Signed (Student): ____________________ Date: ______________ 3
  4. 4. Instructions & Contents You will need to complete all yellow and red sections of this workbook. Together with your teacher/facilitator, you will choose which green sections to complete. Use the checklist in the appendix to make sure you have completed enough optional elements. 4
  5. 5. UNIT CONTENTS Page No. 1. About Communications  Exercise 1.1 Communications’ Module 2  Exercise 1.2 Learning Objectives 3 2. Communications’ Theory  Exercise 2.1 The Communication Process 5  Exercise 2.2 Different Types of Listening 6  Exercise 2.3 Listening Behaviours and Barriers 7  Exercise 2.4 Formal and Informal Language 8  Exercise 2.5 Non-verbal Communication 9SECTION 1: Writing PERSONAL WRITING 3. Poetry  Exercise 3.1 Poetic Devices 11  Draft 3.2 Limerick 12  Draft 3.3 Poem 12 4. Short Story  Exercise 4.1 Structure of a Short Story 14  Exercise 4.2 Third Person Narration 15  Exercise 4.3 Short Story Plan 16  Draft 4.4 Short Story 17 5. Book / Film Review  Draft 5.1 Book Review / Film Review 21 FORMAL WRITING 6. Report  Sample 6.1 Special Report 30  Exercise 6.2 Special Report Headings 35  Exercise 6.3 Type your Special Report 36 7. Formal Letters  Exercise 7.1 Formal and Informal Letters 38  Sample 7.2 Letter of Application 39  Draft 7.3 Write a Letter of Application 40  Sample 7.4 Letter of Complaint 41  Draft 7.5 Write a Letter of Complaint 42 8. Curriculum Vitae and Application Forms  Exercise 8.1 Identify the Key Items in a C.V. 44  Draft 8.2 Create your own C.V. 45  Exercise 8.3 Fill in an Application Form 47 9. Memorandum (Memo)  Exercise 9.1 Memo Writing 49 5
  6. 6. 10. Group Meeting Documents  Exercise 10.1 Types of Meetings 52  Exercise 10.2 Meeting Participants 52  Exercise 10.3 Identify your Role and Responsibilities 54  Exercise 10.4 Notice 55  Exercise 10.5 Agenda Plan 56  Draft 10.6 Agenda 57  Sample 10.7 Minutes 58  Exercise 10.8 Minutes Plan 60SECTION 2: Listening and Speaking 10. Group Meeting 52 11. Group Discussion  Exercise 11.1 Presenting your Point of View 63 12. Oral Presentation  Exercise 12.1 Signposting 65  Exercise 12.2 Presentation Outline 66 13. Interview  Exercise 13.1 Common Job Interview Questions 68  Exercise 13.2 Interview Preparation 69SECTION 3: Reading 14. Comprehensions  Exercise 14.1 Word Meanings from Context 71  Exercise 14.2 Literary Comprehension 72  Exercise 14.3 Vocational Comprehension 74SECTION 4: Information and Communication Technology (ICT) 15. ICT. Theory  Exercise 15.1 ICT Legislation 76  Exercise 15.2 Rationale for choosing Different 77 Technologies 16. ICT Skills Demonstration  Guide 16.1 Internet Navigation 80  Exercise 16.2 Search Engines 84  Guide 16.3 Setting up an Email Account 85  Guide 16.4 Sending an Email with an Attachment 89 17. ICT Essay 93APPENDIX 1. Checklist 103 2. Collection of Work marking sheet 104 3. Skills Demonstration marking sheet 105 4. Notes 106 6
  7. 7. Unit 1Course Outline 7
  8. 8. 1.1 About Communications Slide 4 Unit 1What is a core module?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________How many hours are required to be spent on direct and self-directed learning in thismodule?___________________________________________________________________What does this programme module aim to do?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 8
  9. 9. Slide 81.2 Learning Objectives Unit 1What are the five main learning objectives of this Communications module? 1 2 3 4 5 9
  10. 10. Unit 2Communications’ Theory 10
  11. 11. 2.1 The Communication Process Slide 3 Unit 2Outline the meanings of the following terms in your own words: 1. Sender 2. Receiver 3. Message 4. Channel 5. Noise 6. Feedback 11
  12. 12. Slide 62.2 Different Types of Listening Unit 2 Read the situations below and then write down the particular type of listening that would be employed in each case. B. The girl C. The couple listened concentrated on what carefully to the estate her teacher had to say agent as he gave the about the theme of the particulars of the poem. property. A. The boy smiled as D. The car salesman he sat and listened to listened while the old his favourite type of man explained his need music. for a particular car model. A. B. C. D. 12
  13. 13. Slide 72.3 Behaviours and Barriers Unit 2Place each of the following under the appropriate heading:  Noise or distractions  The ability to distinguish between important and non-  Poor concentration essential information.  Focus  Poor physical or mental state  Disinterest in subject  Appropriate facial expression  Prejudice  Message too complex  Disinterest in speaker  Eye contact  Good attention span  Control of responses Behaviours required for Barriers that prevent us effective listening: from actively listening: 13
  14. 14. Slide 122.4 Formal and Informal Language Unit 2Read the phrases from the slide and write each of the letters into the correct sectionof the grid below.Discuss your answers with the person beside you. Do you have the same answers?If not, list some reasons why you think your answers are different? 14
  15. 15. Slide 152.5 Non-Verbal Communication Unit 2What is non-verbal communication?______________________________________________________________________________________________________________________________________Write down examples of non-verbal communication in the space provided belowand explain each example in your own words. 15
  16. 16. Unit 3Poetry 16
  17. 17. Slide 83.1 Poetic Devices Unit 3Name four poetic devices you have studied and write a brief description of each inthe spaces below. 17
  18. 18. Slide 103.1 Limerick Unit 3Write your own Limerick below.3.2 PoemWrite your own poem below. __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ _________________________ __________________________ 18
  19. 19. Unit 4Short Story 19
  20. 20. Slide 54.1 The Structure of a Short Story Unit 4Outline the structure of a short story under the following headings: Complication _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ Introduction Resolution ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ 20
  21. 21. Slide 124.2 Third Person Narration Unit 4Re-write this paragraph in the third person.I paused in the doorway and glanced at the guards standing on the street next totheir cars. I instantly regretted it. One guard looked up and caught my stare. Ihurried over to my car. I needed to stash the gun, fast.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________4.3 Plan your Short StoryUse the skeleton mind map on the next page to layout the main ideas that you wishto include in your short story. 21
  22. 22. Slide 18 Unit 4 4.422
  23. 23. Short StoryWrite your draft short story below.You can choose to write about any topic. _____________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ 23
  24. 24. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 24
  25. 25. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 25
  26. 26. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 26
  27. 27. _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _________________________ 27
  28. 28. Unit 5Review 28
  29. 29. Slide 65.1 Book / Film Review Unit 5Write a short review of a book you have read or a film you have seen.Follow the prompts and questions on the left hand page to write your review on theright hand page. Your review should have paragraphs and be written in essay style.Pay particular attention to spelling and grammar and write full sentences.The review should give enough details about the book or the film without givingaway any essential elements such as the plot, the ending or any twists. BOOK REVIEW FILM REVIEWPARAGRAPH 1- INTRODUCTION PARAGRAPH 1- INTRODUCTIONWhat is the title of the book? What is the name of the film?Give some details about the author. What year was it released?These details can often be found onthe inside cover of the book. Give details about the director, the producer and the screen play writer.Identify the authors target audience. Include details about the book if the film is an adaptation.What genre/type of book is it? Who is the intended audience?What themes are dealt with in thebook? What type of film is it?Examples: Examples:  Fantasy  Mystery  Fantasy  Mystery  Comedy  Biography  Disaster  Biography  Historical  Non-fiction  Detective  Comedy  Science Fiction  Science FictionWhat style of writing was used by the What themes are dealt with in the film?author? From whose point of view is the storyWho is the narrator of the story? told? 29
  30. 30. Review Print a picture of the front cover of the book or the official film poster for your review and paste it here.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 30
  31. 31. BOOK REVIEW FILM REVIEWPARAGRAPH 2- CHARACTERS PARAGRAPH 2- CHARACTERSMain character Main character  Describe the main character. For  Describe the main character. For example: what they look like, what example: what they look like, their personality is like and what what their personality is like and their purpose is in the book. what their purpose is in the film.  Give your opinion on the main  Give your opinion on the main character. character.  Describe a situation that the  Describe a situation that the character is involved in without character is involved in without revealing details. revealing details.Other characters Other characters  Describe one or two other  Describe one or two other important characters. important characters.  Give details about their  Give details about their relationship with the main relationship with the main character and/or their purpose in character and/or their purpose in the story. the story.Say what you like or dislike about the Actorscharacters you have described.  Give some basic details about the actors who play these characters.  What do you think of the decisions made by the casting director? Which characters do you like and which do you dislike? 31
  32. 32. __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 32
  33. 33. BOOK REVIEW FILM REVIEWPARAGRAPH 3- SETTING PARAGRAPH 3- SETTINGDescribe the time and place of the story. Describe the time and place of the film.Comment on the importance of the What impact does the setting have onsetting to the story? the characters?How does the setting make the story What effect does the setting have onexciting? the story?What impact does the setting have on When does the action take place?the characters? What imagery is used and what effectComment on the descriptive language does it have?used by the author. (Is the languagedetailed enough for you to imagine a What effects are used and how do theypicture of the setting/characters?) enhance the film? Examples:  Special effects  Wide/sweeping/tight shots  Action sequences  CGI Describe the lighting used in the film. How does the soundtrack add to the story?PARAGRAPH 4- THEME PARAGRAPH 4- THEMEWhat is the author trying to say in this What is the director trying to say in thisstory? story?What is the moral of the story? What is the moral of the story?What is the story about? What is the story about?Give an outline of the story without Give an outline of the story withoutrevealing any important details or revealing any important details orsurprise twists. surprise twists. 33
  34. 34. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 34
  35. 35. BOOK REVIEW FILM REVIEWPARAGRAPH 5- PLOT PARAGRAPH 5- PLOTWrite a summary of the story. List 5 or Write a summary of the film. List 5 or 66 events that happened in the story in events that happened in the story inthe order in which they occurred. the order in which they occurred.  Your summary should be an  Your summary should be an overview. Don’t give too many overview. Don’t give too many details. details.  It should only be 5-6 sentences  It should only be 5-6 sentences long. long.  This is a review, not a report, so  This is a review, not a report, so don’t give away the ending. don’t give away the ending.Did the book follow a predictable story Did the film follow a predictable storyline or was it unexpected? (Was the line or was it unexpected? (Was thestory confusing? Was the story story confusing? Was the storybelievable?) believable?)PARAGRAPH 6- EVALUATION PARAGRAPH 6- EVALUATIONWhat did you think of the book? What did you think of the film?What did you like and dislike about the What did you like and dislike about thebook? film?What changes, if any, would you What changes, if any, would youmake? make?Comment on the ending. (The ending Comment on the ending. (The endingwas exciting, unexpected, predictable was exciting, unexpected, predictableetc. Don’t include this sentence if it is etc. Don’t include this sentence if it isgoing to reveal too much information.) going to reveal too much information.)How did the book affect you? How did the film affect you?How well has the book achieved its How well has the film achieved itsgoal? goal?To whom would you recommend the To whom would you recommend thebook? film? 35
  36. 36. __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 36
  37. 37. Unit 6Report 37
  38. 38. Slide 166.1 Special Report Unit 6 Read the sample report below. Report on Parking Facilities at Murphy’s Supermarket, Ballyfoyle, Co. Wexford 1. Terms of Reference “As requested by the management of Murphy’s Supermarket, to investigate the adequacy of the parking facilities at the supermarket and to make any necessary recommendations.” 2. Methods of Procedure 2.1 Over the period of one week, cars parked in the car park were counted every hour on the hour from 9am to 5pm (the opening hours of the supermarket). 2.2 During observations of the car park at peak periods, photographs were taken of cars incorrectly parked and/or parking outside of the car park due to lack of available spaces. 2.2 Staff of Murphy’s Supermarket were consulted to ascertain the number of vehicles requiring parking facilities. 2.3 A meeting was held with staff, management and local residents to discuss issues with regard to the car parking facilities. 2.4 Customers were surveyed to ascertain their level of satisfaction with the parking facilities available. 2.5 The area around the supermarket was mapped to identify possible ways of increasing the parking facilities. 3. Findings 3.1 There is only one designated car park, containing 40 parking spaces in total. 3.2 There are only two parking spaces available for people or families with special needs. 3.3 30 staff members and up to 280 customers require parking every day. 3.4 Illegal parking is causing traffic congestion in the streets around the supermarket. 3.5 Local residents are unable to park outside their properties due to overflow from Murphy’s Supermarket car park. 3.6 There are no facilities for bicycles so cyclists park their bicycles in car parking spaces. 3.7 Some parking spaces are not properly utilised as just one motorcycle may be parked in it. 38
  39. 39. 3.8 Street parking on double yellow lines is frequent as the car park is often full to capacity.3.9 Cars parked on double yellow lines cause traffic congestion on the streets around the supermarket.3.10 There is a two acre plot of unused land, adjacent to the current car park. This belongs to a local businessman.3.11 Map 39
  40. 40. 3.12 Photographic Evidence3.12.1 Cars incorrectly parked reduce the number of available parking spaces.3.12.2 Overflow from the car park during peak periods.3.12.3 On-street parking and double parking on a street adjacent to the supermarket. 40
  41. 41. 3.13 Survey Results3.13.1 Cars parked in Murphy’s Supermarket car park.3.13.2 Customer satisfaction with current car parking facilities. 41
  42. 42. 4. Conclusions 4.1 The number of parking spaces available is inadequate for the number of staff and customers who need parking. This problem is particularly prevalent at peak times such as 3pm on weekdays and all day Saturday. 4.2 Families with special needs are often unable to find suitable parking and are forced to park in spaces with insufficient space or in areas where there is a threat to safety when loading and unloading their cars. 4.3 Some customers are parking on the street, taking up local residents’ parking spaces. 4.4 Some customers are double parking or parking on a double yellow line which causes traffic problems in the area. 4.5 Some people are parking incorrectly, even when spaces are available, thus reducing the amount of available spaces further. 4.6 Motorcyclists are taking up car parking spaces. 4.7 Bicycles are causing an obstruction in the supermarket car park. 4.8 The vacant plot of land could be used by the supermarket to extend their parking facilities.5. Recommendations 5.1 The management of Murphy’s Supermarket should approach the owner of the vacant plot of land, adjacent to the current car park, with a view to buying or renting the land in order to extend the size of the car park. 5.2 Provide extra car parking spaces for staff and customers. 5.3 Reserve 5 parking spaces near the front entrance of the car park for families and people with special needs. 5.4 Hire a parking attendant to; ensure people are parking correctly in designated spaces, direct customers to available parking during peak periods and to ensure that customers who do not have special needs are not parking in special need designated spaces. 5.5 Owners of vehicles parked on double yellow lines should be written to by the management of the supermarket. 5.6 Consider clamping to discourage people from parking on double yellow lines and in places that are designated for local residents. 5.7 Provide separate parking facilities for bicycles and motorcycles.6. Bibliography and Resources 6.1 Customer Survey 6.2 Parking Record Sheet 6.3 Ordinance Survey Map Name: Helen Smith . Date: ___8th May 2013_______ 42
  43. 43. 6.2 Special Report Headings Slide 10 Unit 6Outline what is included under each of the following special report headings: 1. Terms of Reference 2. Methods of Procedure 3. Findings 4. Conclusions 43
  44. 44. 5. Recommendations 6. Bibliography and References 7. Signature and Date6.3 Type your Special Report Slide 5 Unit 6Follow the instructions from your teacher and the format of the sample provided tocreate your own special report.Your special report must be based on a topic that is linked to your vocational area. 44
  45. 45. Unit 7Formal Letters 45
  46. 46. Slide 47.1 Formal Letters and Informal Letters Unit 7Read the following and determine whether you should write a formal or an informalletter in reply. Your friend has invited You are the Manager or you to her birthday party. Manageress of Sportskit, Main Unfortunately, you have a prior Street, Bray, Co. Wicklow. You arrangement. Write to her want to order goods from explaining the situation. Footyheaven, Quayside, Fermoy, Co. Cork. Write to the supplier to place the order.____________________________ ____________________________ Write a letter to your local county council You read a job advertisement in complaining about the your local newspaper and you condition of the roads in would like to apply for the your local area. position. Write a letter to the human relations department of the company.____________________________ ____________________________List other situations where letter writing is required. State the type of letter youwould write.Situation Formal/Informal 46
  47. 47. Slide 187.2 Letter of Application Unit 7Read the sample letter of application below. Follow the format to help you write yourown letter of application on the following page. House Name/Number, Your Street, Town / City, County. DatePerson’s NamePosition,Company Name,Company Address,Re: Job Title / VacancyDear (Person’s Name),The opening paragraph should state why you are writing the letter. State where and when yousaw the position advertised and that you are applying for the position.Your middle paragraph should stimulate interest in you, make your enthusiasm and interestin the position very obvious and create a desire on the part of the reader to interview you forthe job. Give details of your background that will show why you should be considered, referringto general qualifications, work experience or interests related to the position.In your closing paragraph, refer to some part of your C.V. and say that further details will besupplied if requested.Yours sincerely,__________________Your Name Printed 47
  48. 48. 7.3 Write your own letter of application using the details given to you by yourteacher. __________________, __________________, __________________. ______________________________________________________,__________________,__________________,Re: _____________Dear______________,________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 48
  49. 49. Slide 187.4 Letter of Complaint Unit 7Read the sample letter of complaint below. Follow the format to help you write yourown letter of complaint on the following page. 3 Oak Drive, Lucan, Co. Dublin. 6th June 2013 Mail Ordering Department, Unisport Ltd., Ardnore Industrial Estate, Hightown, Co. Wicklow. Ref. order number 123456 Dear Sir/Madam, I wish to make a complaint about a tracksuit I bought last month. It is an O’Neill’s tracksuit, order number 123456. I washed the tracksuit according to the instructions on the label. When I took the tracksuit out of the washing machine, it had shrunk and no longer fits me. I have returned the tracksuit and I would like a refund. Please let me know as soon as possible what you intend to do about this matter. Yours faithfully, Mary Black Mary Black 49
  50. 50. 7.5 Write your own letter of complaint using the details given to you by yourteacher. __________________, __________________, __________________. ________________________________________________________________,_______________________,_______________________,Ref. _______________Dear ____________________ ,______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 50
  51. 51. Unit 8Curriculum Vitae &Application Forms 51
  52. 52. Slide 58.1 Contents of a C.V. Unit 8Identify the key items that should be contained in your curriculum vitae. 1. 2. 3. 4. 5. 6. 52
  53. 53. Slide 10 8.2 Create Your Own C.V. Unit 8 Superimpose your details over the light grey print to create your own C.V. YOUR NAME .Personal DetailsAddress line 1__________________ Phone: Mobile/Landline_________Address line 2__________________ Email: ______________________Address line 3___________________County________________________ Date of Birth: _________________Objective Write your reason for writing this C.V. in the first place _ ___________________________________________________________________________________________________________________________________EducationDates from - to - . Name of Third-level InstitutionAward received -Dates from - to - . Name of Secondary School . SUBJECT LEVEL GRADE 53
  54. 54. Work ExperienceDates from - to - …Job Title Name & address of company_________________________________Duties included:__________________________________________________________________________________________________________________________________________________________Dates from - to - .Job Title Name & address of company_________________________________Duties included:__________________________________________________________________________________________________________________________________________________________List the jobs you did using words like organised, completed, coordinated, was responsible forand other such phrases to show that you are someone with initiative and can be trusted.Hobbies / Interests / Achievements___________________________________________________________________________________________________________________________________________________________________________________________________Detail what you enjoy doing in your spare time, any skills acquired and how they transfer to awork situation.References 54
  55. 55. 1) Your Principal 2) A Boss from a past work experienceSchool Name Company NameAddress AddressPhone Number Phone Number 55
  56. 56. 8.3 Application Form Slide 14 Unit 8Fill out this sample application form. Application FormName: _________________________________________________________________________________________Address: ______________________________________________________________________________________________________________________________________________________________________________________Telephone No.________________________________ Email address: _____________________________________Date of Birth: ___________________________ Position applied for:______________________________________Names of Post Primary School/Third Level Institutions From To Award receivedattendedExamination Completed (please circle) Group Cert. Inter Cert. Junior Cert.Leaving Certificate (please state year) ___________Subjects Studied Grade Why do you think you are the best candidate for this job? ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ___________ 56
  57. 57. Unit 9Memorandum 57
  58. 58. 9.1 Writing Memos Slide 9 Unit 9You are a company director. Write a memo to all staff requestingthem to supply their car registration numbers to the security deskby Friday. MEMORANDUM To: ___________________________________________ From: ___________________________________________ Date: ___________________________________________ Subject: ___________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ 58
  59. 59. You are a school secretary. Write a memo informing all teachers that cups must be returned to thestaffroom every evening before 4p.m. MEMORANDUM To: ___________________________________________ From: ___________________________________________ Date: ___________________________________________ Subject: ___________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________You are a member of your companys social committee. Write a memo informing all othermembers that money for the Christmas party must be given to a committee member by 21stNovember. MEMORANDUM To: ___________________________________________ From: ___________________________________________ Date: ___________________________________________ Subject: ___________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ _______________________ 59 ________________________
  60. 60. Unit 10Group Meeting 60
  61. 61. Slide 910.1 Different Types of Meetings Unit 10Outline four different types of meetings in the space provided below. Slide 1610.2 Participants in a Group Meeting Unit 10Name some of the key personnel in a group meeting and give a brief explanation oftheir responsibilities. 1.____________________________1._______________________________Responsibilities:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 61
  62. 62. 2.______________________________2.____________________________Responsibilities:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 3.____________________________3.______________________________Responsibilities:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________4.______________________________ 4.____________________________Responsibilities:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 62
  63. 63. 10.3 Roles of Responsibility within a Group Slide 19 Unit 10Name the role that you were assigned within the group.___________________________________________________________________Outline some of the responsibilities that you will have during the meeting. 63
  64. 64. Slide 710.4 Preparing a Notice Unit 10Create a notice for a meeting, using the suggestions from Unit 10 or the details fromthe groups actual business meeting.Superimpose your details over the light grey print. Name of Meeting _______________________ _________________________________ Attach a photograph/ Insert an image On: __________________________________________ At: __________________________________________ Venue: __________________________________________ 64
  65. 65. Slide 1110.5 Plan the Meeting Agenda Unit 10Note down the information you will need to create an agenda for your group meetingas decided by the group during a class discussion. When? Where? ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ How? Opening Who? ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ What? Essentials ____________________ ____________________ ____________________ ____________________ How? Closing ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ 65
  66. 66. 10.6 Creating the Meeting Agenda Slide 12Write an agenda for your group meeting using the template below. Unit 10 AGENDA Name of Committee Meeting ----------------------------------------------------- Location ----------------------------------------------------- Day, Date and Time of Meeting ----------------------------------------------------- 66
  67. 67. 10.7 Sample Minutes of a Meeting Slide 24 Unit 10Read the sample minutes provided. Town Festival Committee Meeting November 28th 2013 Present: Chairperson – Joe Power Secretary – Deirdre Walsh Treasurer – Eric O’Shea Entertainment Committee – Neil Ryan Food and Drink Committee – Sharon Burke Competition Committee – Maria Kirwan Health and Safety Committee – Rachel Geoff Fundraising Committee – Melissa McGuinness Publicity Committee – Helen Burke Logistics – Nicola Whelan Apologies: Sean Walsh The chairperson called the meeting to order. The secretary gave out the minutes of the previous meeting. The secretary then gave details about the correspondence we had received. Letter: The Town Council have given permission for the festival to take place in Jordan’s Field. Committee Reports: 1. Entertainment: One Direction and The Wanted will play during the festival. There will also be a funfair for children and a DJ for teenagers. 2. Food and Drink: Byrne’s Marquees are setting up on Thursday and Doyle’s Bar will then have a chance to set up the bar. Doyle’s Bar was chosen as the owner and staff are also going to run the restaurant during the day and in the evening, they will supply free finger food to people in the marquee. There will be a burger van and a popcorn stand present to cater for children. 3. Competitions: There will be an art competition in the library and a talent show on Saturday. On Sunday, there will be a long puck competition during the day and an adult dancing competition in the evening. Various prizes have been donated by local businesses. 4. Health and Safety: The various risks posed by the festival have been identified and steps taken in relation to First Aid and fire provisions have been made. 5. Fundraising: A raffle will take place during the festival. Other sources of income include ticket sales and sponsorship by local businesses. 67
  68. 68. 6. Logistics: Sure Signs are going to produce five large signs advertising the location of the various festival events. The car park will have five wheelchair accessible Portaloos. The scouts are going to provide twenty volunteers to assist with car parking. 7. Publicity: The Kilkenny People and KCLR will publicise the festival in the week leading up to the festival. There is also a festival website and Facebook page with details of the various events. Posters have also been ordered for display around the town.The treasurer then gave a report: Income Opening Balance 2,700 Ticket Sales 1,430 Advertising 800 4,930 Expenditure Rentals 2,000 Wages 540 Printing 1,950 4,490 Balance €440Ticket sales are expected to raise a further 2,000 euro.Sponsorship still has to be collected so we will have a better idea about our income and expenditureat our next meeting.A.O.B.The secretary raised concerns about the number of volunteers. Sharon Burke agreed to contact theCivil Defence in relation to finding volunteers. Joe Power also suggested that we contact theCommunity Trust for further volunteers.The Chairperson will contact members of the committee with details of the next meeting.The meeting was then concluded. 68
  69. 69. Slide 910.8 Minutes of the Group Meeting Unit 10Record the minutes of your group meeting below.Present:_____________________________________________________________________________________________________________________________Apologies:_________________________________________________________The chairperson welcomed the group and asked the secretary to read the minutesof the previous meeting. These minutes were proposed by ____________________and seconded by __________________ .Correspondence:_____________________________________________________________________________________________________________________The chairperson then called for the reports from the various committees.Committee Name:____________________Report_______________________________________________________________________________________________________________________________Discussion:_________________________________________________________Decision:___________________________________________________________Committee Name:____________________Report_______________________________________________________________________________________________________________________________Discussion:_________________________________________________________Decision:___________________________________________________________ 69
  70. 70. Committee Name:____________________Report______________________________________________________________________________________________________________________________Discussion:_________________________________________________________Decision:___________________________________________________________Committee Name:____________________Report________________________________________________________________________________________________________________________________Discussion:__________________________________________________________Decision:___________________________________________________________Committee Name:____________________Report________________________________________________________________________________________________________________________________Discussion:__________________________________________________________Decision:___________________________________________________________Treasurer’s Report:_____________________________________________________________________________________________________________________________________A.O.B. ________________________________________________________________________________________________________________________________Next Meeting:_____________________ The chairperson then closed the meeting. 70
  71. 71. Unit 11Group Discussion 71
  72. 72. Slide 1411.1 Presenting your Point of View Unit 11Write down some of the points that you would like to get across to the othermembers of the group during the discussion.Point 1Point 2Point 3Point 4Point 5Point 6Point 7 72
  73. 73. Unit 12Oral Presentation 73
  74. 74. 12.1 Signposting Slide 9 Unit 12Fill in the blanks using the most appropriate word or phrase from those below. elaborate turn Moving Digressing expand on Going digress back1. I would like to ________________ to something completely different now.2. As I am short on time, I wont ________________ on that point any further.3. ________________ for a moment, I would like to say a few words about last years results.4. Let us __________________ now to our plans for the future.5. Id like to ________________ here if I may and thank you all for the great work that was carried out in my absence.6. ___________________ to what I said earlier in the presentation, the figures just dont add up.7. Would you like me to ________________ further on that?8. ___________________ now to my next point. 74
  75. 75. Slide 912.2 Presentation Outline Unit 12Use this page to help you plan what you are going to talk about in yourpresentation. 75
  76. 76. Unit 13Interview 76
  77. 77. Slide 713.1 Common Job Interview Questions Unit 13How would you answer each of the following questions?1. What is your greatest strength?2. What is your greatest weakness?3. Why are you leaving your job?4. Why do you want this job?5. Why should we hire you? 77
  78. 78. Slide 1413.2 Interview Preparation Unit 13List five ways you can prepare for an interview. Slide 15 Unit 13Explain what is meant by each of the following: Panel ________________________________________ Interview ________________________________________ Telephone ________________________________________ Interview ________________________________________ Group ________________________________________ Interview ________________________________________ 78
  79. 79. Unit 14Reading 79
  80. 80. Slide 414.1 Word Meanings from Context Unit 14Using the context of each piece in bold type, determine the meaning of thehighlighted words.1. No matter where you go, the Internet is there. Almost every portable devicehas an Internet connection. Almost all cafes, shopping centres and hotelsoffer free Wi-Fi. Most new televisions and many other appliances come withInternet connections as well. The Internet is truly ubiquitous.If something is ubiquitous, ___________________________________.a. it is dangerous c. it costs a lot of moneyb. it is everywhere d. it causes rashes2. Speaking rudely to work colleagues was rash behaviour. You really hurtyour chances of getting promoted.In the context of the statement above, rash means:_________________________________.a. an itchy skin condition c. trying to hide or disguise somethingb. funny d. with little thought or consideration3. Some people are always bashing the government, just like others bashedthe previous one. Wouldnt you think that everyone could find somethingpositive in politics, at least once in a while?In the piece above, bashing means:________________________________.a. hitting hard with a heavy tool c. speaking or writing harshly aboutb. wasting money d. voting for a different candidate 80
  81. 81. 14.2 Literary Comprehension Slide 16 Unit 14Answer the questions on the literary comprehension below.Q1._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q2._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q3._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q4._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 81
  82. 82. Q5._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q6. Summary____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 82
  83. 83. Slide 1814.3 Vocational Comprehension Unit 14Answer the questions on the vocational comprehension below.Q1._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q2._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q3._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q4.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 83
  84. 84. Q5._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q6. Summary_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 84
  85. 85. Unit 15ICT Theory 85
  86. 86. Slide 2615.1 Legislation relating to ICT Unit 15What are the main principles of the Data Protection Act?What type of information can you access under the Freedom of Information Act?Describe the functions of ComReg in your own words? 86
  87. 87. Slide 3515.2 Rationale for Choosing Different Technologies Unit 15For each of the following situations, state what technology you would use and givean explanation for your choice. Situation Your choice and rationaleYou are at work and you ___________________________________need to tell your partnerthat you have to work late. ___________________________________ ___________________________________You need to inform all your ___________________________________colleagues that there isgoing to be a meeting on ___________________________________Friday. ___________________________________You need to order ___________________________________stationary from the supplierbut their phone line is ___________________________________busy. ___________________________________You are on the promotion ___________________________________committee for a festivaland you want to inform the ___________________________________local community about theevents that are taking ___________________________________place.You own a shop and you ___________________________________want to advertise a last-minute one-day sale for ___________________________________your loyal customers. ___________________________________ 87
  88. 88. Unit 16 ICT SkillsDemonstration 88
  89. 89. Slide 716.1 Internet Navigation Unit 16Using an appropriate search engine, find: 1. Information on a hobby/pastime 2. Job opportunities in your vocational area 3. Instructions on how to use PowerPoint 4. Websites that contain information on a topic you will speak about in your oral presentationStep 1: Firstly, click on the Internet icon. There are a number of Internet browsers available. These include: Internet Explorer Google Chrome Mozilla Firefox Step 2: When you click on one of these icons, it will open a web browser. This is a program which will allow you to view websites on the Internet. Here, the Google search engine appeared as it is the home page. 89
  90. 90. Step 3: A search engine allows the user to search for information on the World Wide Web. Google is probably the most popular search engine but there are others available. If Google isn’t the home page, you need to type the Google website address into the toolbar of the web browser you are using as shown below and press Enter on the keyboard.Step 4: To find information using the Google search engine, just type some words into the search box and then press Google Search. Search box 90
  91. 91. Step 5: As you can see, a menu containing terms related to the search may appear below the search box. These are suggestions, linked to the word that was typed, which Google thinks may help with the search. You can ignore the suggestions if you want but you may find some of them useful.Step 6: If you want to use one of the suggestions, simply choose it from the drop down menu by clicking on it. If not, click on Google Search. You will be provided with a page of results similar to that shown below. 91
  92. 92. Step 7: Click on any of the results to open a website containing information on your search words. Some websites may be more suitable than others.Step 8: You are required to print information from a search that you have carried out in class to demonstrate your competent use of Internet navigation. Place the printed information in the appendix. 92
  93. 93. Slide 916.2 Search Engines Unit 16List the website addresses that you found which contained: 1. Information on a hobby/pastime 2. Job opportunities in your vocational area 3. Instructions on how to use PowerPoint 4. Information on a topic you will speak about in your oral presentation Website AddressesHobby /PastimeJobOpportunitiesUsingPowerPointInformationfor the OralPresentationName three other search engines that are available and write down their websiteaddresses. Search Engine Website Address 93
  94. 94. Slide 1116.3 Setting up an Email Account Unit 16Choose a webmail service and set up an email account.Step 1: If you don’t have an email account, there are a number of popular webmail services that are free to use such as: Log on to one of these websites as you need to set up an email account for the Level 5 Communications’ Module. 94
  95. 95. Step 2: When you go to the website, click on the Create An Account button. This will open up the sign-up form.Step 3: During the sign-up process, you will be asked to supply personal information. This process is put in place by the webmail service provider in order to keep your account secure. Below is a template of a sign-up form. You should type in your information in the boxes provided. You can use numbers, letters and full stops only. Both capital Keep a written letters and reminder of your lower case email account details letters can be like your chosen used. username and your password as you will be asked to type these each time you want to access your messages. 95
  96. 96. Step 4: You may also be asked to give some other information during the initial sign-up process as shown below. Most of these fields are not required pieces of information but it allows the user a degree of choice. Verification is a required element and one of the security features. Type these two pieces of text into the box provided in order to carry on with the sign- up process.Step 5: Finally, you must tick the box to agree to the Terms of Service and the provider’s privacy policy. If you fail to do this, you will be unable to continue. 96
  97. 97. Step6: Once you have successfully signed up, you will receive a welcome message like the one below.Step 7: Now you will be able to send and receive messages via the Internet. Email is cheaper than a phone call and it is faster than regular post, often termed ‘snail mail’.Step 8: Once you have created your email account, you can edit your information through the Account Settings anytime you want by signing in to your account and choosing this option in the menu. However, once you have created your account, you cannot change your date of birth. 97
  98. 98. Slide 1216.4 Sending an Email with an Attachment Unit 16Send an email to your Communications’ teacher which includes a copy of yourLimerick or any personal writing piece from Unit 4.Step 1: Sign in to your email account and select Compose Mail. Type the teacher’s email address into the To box. Then type the subject of the email as ‘Unit 4 – Limerick’ (or any piece of personal writing).Step 2: This time you want to include an attachment in the email. Underneath the Subject box, you will find the Attachment box. To add an attachment, click on Browse. 98