Hey everyone, This is my new and improved soft skills training. The old version was done in 2006, this version was update 4.18.2016 and a lot has changed. Enjoy the music and class conversation. Print off slide 27 (60 Soft Skills) to hand out to your trainees. Happy Teaching, Kathleen

1. SSoft SSkills TTraining

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Definition (Wikipedia/Encylopedia)
Soft Skills refer to the cluster of personality
traits, social grace, facility with language,
personal habits, friendliness, and optimism that
mark people to varying degree
 Soft skills complement hard skills,
which are the technical requirements
of a job.
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Examples of Soft Skills –
Personal Qualities
 Personal Qualities
 Responsibility
 Self-esteem
 Sociability
 Self-management
 Integrity/honesty
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Example of Soft Skills -
Interpersonal Skills
 Participates as a
member of the Team
 Teaches others
 Serves Client /
Customers
 Exercises Leadership
 Negotiates
 Works with Cultural
Diversity
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Good Soft Skills
 Which are in fact scarce – in the highly competitive
corporate world will help you to “stand out” in a
crowd of routine job seekers and mediocre skills
and talent.
Class Discussion
Question:
What makes you stand
out in the crowd?
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The Most Common Traits
from an Employee:
 Positive work ethic
 Good Attitude
 Desire to learn and be
trained
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7. Class Discussion:
Do you shy away when a person is yelling
(phone/in person)?
7
Good Attitude –
Mohan Roa, Technical Director, Emmellen Biotech Pharmaceuticals, Ltd.
 It is a behavioral skill which cannot be taught.
However it can be developed through
continuous training.
You must be ready to solve problems and create
“win-win” situations.
You must be able to take “ownership” –
example: responsibility for your actions and lead
without calling it quits at the most critical
moment.
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Workforce Profile – www.workforce.com
 There are “60 soft skills” that employers look
for when looking for new employee.
Do you have any of these traits?
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#3 - Courtesy
 Polite
 Considerate
behavior
 Good manners
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#22 – Good Attendance
 Presence at event or
institution
 Report to work on a regular
basis (every day)
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#4 - Honesty
 Moral uprightness –
the quality,
condition, or
characteristic of
being fair, just,
truthful, and morally
upright.
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#9 – Eye Contact
 The act of looking
directly into the eyes
of another person.
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#7 - Flexibility
 The ability to adapt to
new situations
 The ability to change or
be changed according
to circumstances.
 Sometimes procedures
or they way you do
business has to
change with the times.
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#27 – Good Work History
 Time spent at a place of employment
 Show your loyalty or longevity to an organization.
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#28 – Positive Work Ethic
 Belief in the moral
value of work
 A dedication to
work, or belief in the
moral value of hard
work.
 Honest day work for
an honest day pay.
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#33 – Willingness to Learn
 Come to know something –
to acquire knowledge of a
subject or skill through
education or experience.
 Find out something
 Memorize something
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#34 – Common Sense
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 Good judgment –
sound practical
judgment derived from
“experience” rather
than a study.

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#37 – Report to work on Time
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 Arriving to work at a designated
time everyday.
 Hourly employee must be checking
in on the computer and NOT your
cellphone.
 Being on time does not mean
pulling into the parking garage.

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#39 – Good Personal Appearance
 Visual aspect of a person – with regards to
personal cleanness and neatness of clothing
 Don’t take advantage of casual dress in the
office (ex: no holes in jeans, hoodies w/logos) –
one person will ruin it for everyone.
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#41 – Basic Spelling and Grammar
 Ability to spell correctly
 Forming words by
ordering letters
 Rules for language –
the system of rules by
which words are
formed and put
together to make
sentences.
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21. Class Discussion
Question:
How willing are you to help your
fellow coworker – learn their job?
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#44 – Willingness to be Accountable
 Responsible
 Able to be explained
 If one team member needs
help – HELP THEM. If one
team member fails your
WHOLE DEPARTMENT
will fail.
 Don’t watch your team
member crash and burn
because you don’t want to
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#57 – Ability to Relate to Coworkers
in a Close Environment
 Having connection with something
 Connection with people or things
 Form friendly association – to have a relationship
with a friendly feeling toward somebody.
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#59 – Willingness to be a Good Worker and
go Beyond the Traditional “8” Hour Day
 A person who will go
the “extra mile” when
the time arise.
 A person who will stay
late and do “over-time”
when need be.
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#60 – Communication Skills with Public, Fellow
Employees, Supervisors, and Customers
 Exchange of information – by
speaking, writing, or using
common system of signs or
behavior.
 Taking things off your work plate:
 If someone offers to lesson your work
load – let them help you…stop being
the “keeper of information.” Make time
to teach them,
 Rapport – a sense of mutual
understanding and sympathy.
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How Many Soft Skills do You Possess?
4 21
17260
0
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If you are lacking…
 Each day pick a soft skill(s) to work on in order
to get your soft skills numbers up.
YouYou can do it.
It just takes practice…
60
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27. Top 60 Soft Skills
The Workforce Profile defined about 60 "soft skills", which employers seek.
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51. Willingness to work second and third shifts
52. Caring about seeing the company succeed
53. Understanding what the world is all about
54. Ability to listen and document what you have
heard
55. Commitment to continued training and learning
56. Willingness to take instruction and responsibility
57. Ability to relate to coworkers in a close
environment
58. Not expecting to become a supervisor in the first
six months
59. Willingness to be a good worker and go beyond
the traditional eight-hour day
60. Communication skills with public, fellow
employees, supervisors, and customers
11. Adaptability
12. Follow rules
13. Self-directed
14. Good attitude
15. Writing skills
16. Driver's license
17. Dependability
18. Advanced math
19. Self-supervising
20. Good references
1. Math
2. Safety
3. Courtesy
4. Honesty
5. Grammar
6. Reliability
7. Flexibility
8. Team skills
9. Eye contact.
10. Cooperation
21. Being drug free
22. Good attendance
23. Personal energy
24. Work experience
25. Ability to measure
26. Personal integrity
27. Good work history
28. Positive work ethic
29. Interpersonal skills
30. Motivational skills
31. Valuing education
32. Personal chemistry
33. Willingness to learn
34. Common sense
35. Critical thinking skills
36. Knowledge of fractions
37. Reporting to work on time
38. Use of rulers and
calculators
39. Good personal
appearance
40. Wanting to do a good job
41. Basic spelling and grammar
42. Reading and comprehension
43. Ability to follow regulations
44. Willingness to be accountable
45. Ability to fill out a job application
46. Ability to make production quotas
47. Basic manufacturing skills training
48. Awareness of how business works
49. Staying on the job until it is finished
50. Ability to read and follow instructions

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Thank you
This concludes this presentation on:
SSoftoft SSkillskills
Questions or Closing Remarks?
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