Improving Communication Alan Gillies-L2LGroup Copyright © 2009, L2LGroup, All rights reserved.
Effective Communication is crucial to all our roles
Improving communication will make you more Effective and Efficient
Communicating effectively is a Challenge
Your message has to be Understood
3 Steps to Communicate Effectively
Step 1 Listen don’t Hear
Step 1 Listen don’t Hear
Communication is Two Way
Active Listening is necessary for two way communication
Barriers to Listening
Understand what is being said
Seek Clarity
Don’t Assume
Replay what you heard
Don’t focus on your Response
Once you understand a Response will Follow
Active listening demands 100% attention
Active Listening will send the Right Signals
Step2 Build Rapport
Be in Sync
Pacing
Tonality
Understand their Map of the World
Be aware of Verbal and Non verbal Communication
Space
Space
Gestures
Instinct
Body Language is crucial
Effectiveness 93% Non Verbal Cues Source: Study UCLA California
Impact 7% Words Source: Study UCLA California
Impact 38% Voice Quality Source: Study UCLA California
Impact 55% Non Verbal Source: Study UCLA California
Listen with your eyes
Eye Contact
Step 3 Choose Words Carefully
Send your message
Remember their MAP
Use their Language
Say only what you Need to say
Use Scenarios and Stories
Metaphors and Analogies are very powerful
Connect Emotionally and Rationally
Use Props or Visuals if appropriate
Respond Straightforwardly to questions
Check Understanding
Avoid Technical Language
Avoid Ambiguity
? Do You Have Any Questions ? ? ? Contact : Alan Gillies Tel : 0844 873 3170 Mobile : 07787 506697 Email : info@L2LGroup....
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3 Steps To Effectively Communicating

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A Look at 3 steps that if put into practice will esnure you communicate better whether at work or in your personal life.

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  • Alan Gillies spent 16 years in the Pharmaceutical Industry working in the UK and Internationally. He held a number of Senior Positions and roles some of which he had responsibility for in excess of 250 Staff. He is a qualified Master Practitioner of NLP certified by the Society of NLP set up by Dr Richard Bandler one of the founders of Neuro Linguistic Programming. His company L2LGroup provide Consulting, Training and Coaching Services on a wide variety of topics such as Marketing, Business Planning, Communication and Negotiation Skills to many sectors including Pharmaceutical Companies and Healthcare Providers. Alan also works as a Coach and Mentor to SME Owners and Entrepreneurs as well as providing support on a voluntary basis to assist young business owners via his involvement with the Princes Scottish Youth Business Trust.

    • 3 Steps To Effectively Communicating

    1. 1. Improving Communication Alan Gillies-L2LGroup Copyright © 2009, L2LGroup, All rights reserved.
    2. 2. Effective Communication is crucial to all our roles
    3. 3. Improving communication will make you more Effective and Efficient
    4. 4. Communicating effectively is a Challenge
    5. 5. Your message has to be Understood
    6. 6. 3 Steps to Communicate Effectively
    7. 7. Step 1 Listen don’t Hear
    8. 8. Step 1 Listen don’t Hear
    9. 9. Communication is Two Way
    10. 10. Active Listening is necessary for two way communication
    11. 11. Barriers to Listening
    12. 12. Understand what is being said
    13. 13. Seek Clarity
    14. 14. Don’t Assume
    15. 15. Replay what you heard
    16. 16. Don’t focus on your Response
    17. 17. Once you understand a Response will Follow
    18. 18. Active listening demands 100% attention
    19. 19. Active Listening will send the Right Signals
    20. 20. Step2 Build Rapport
    21. 21. Be in Sync
    22. 22. Pacing
    23. 23. Tonality
    24. 24. Understand their Map of the World
    25. 25. Be aware of Verbal and Non verbal Communication
    26. 26. Space
    27. 27. Space
    28. 28. Gestures
    29. 29. Instinct
    30. 30. Body Language is crucial
    31. 31. Effectiveness 93% Non Verbal Cues Source: Study UCLA California
    32. 32. Impact 7% Words Source: Study UCLA California
    33. 33. Impact 38% Voice Quality Source: Study UCLA California
    34. 34. Impact 55% Non Verbal Source: Study UCLA California
    35. 35. Listen with your eyes
    36. 36. Eye Contact
    37. 37. Step 3 Choose Words Carefully
    38. 38. Send your message
    39. 39. Remember their MAP
    40. 40. Use their Language
    41. 41. Say only what you Need to say
    42. 42. Use Scenarios and Stories
    43. 43. Metaphors and Analogies are very powerful
    44. 44. Connect Emotionally and Rationally
    45. 45. Use Props or Visuals if appropriate
    46. 46. Respond Straightforwardly to questions
    47. 47. Check Understanding
    48. 48. Avoid Technical Language
    49. 49. Avoid Ambiguity
    50. 50. ? Do You Have Any Questions ? ? ? Contact : Alan Gillies Tel : 0844 873 3170 Mobile : 07787 506697 Email : info@L2LGroup.com Web: www.L2LGroup.com Copyright © 2009, L2LGroup, All rights reserved

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