Retail Professional with 8+ Years of Experince

1. Soumen
Majumdar
A Result Oriented Professional with 8+ Years
of Experience in Different Gamut of retail
sales & Store Management.
PROFILE • ABOUT ME
Quality Focused Assistant Store Manager adept at providing employees
clear guidelines and targeted goals. Practiced in Customer Relations, Sales
& Inventory Control. Demonstrated Skills in improving Store Operations,
Increasing top line Sales & Reducing Costs.
EDUCATION
Retail Marketing & Business Management,
Post Graduate Diploma
NSHM Business School
Retailers Association of india (RAI) – Division I
Kolkata, West Bengal
Post Graduate
December 2010
WORK EXPERIENCE
Aditya Birla Fashion & Retail Limited
(formerly known as Pantaloons)
Assistant Store Manager
Silchar, Assam
December 2018
- Current
Daily Tracking Store Health Index (Business, Operations, Customer
centricity)
Track NSV, CBA %,Shrinkage Control, SOP Audits, Safety Audits,
Mission Happiness Index & Loyalty (Green Card member) Conversion.
Re-organized the Sales floor to meet company demands.
Assist the recruitment & training of new staffs.
Addressed the Customer inquiries & resolved complains.
Smooth Operational activities.
Shrinkage Control, Adhered to Perpetual Inventory Control System.
Budget & Cost Control.
Retention & Promotions for deserving candidates.
Direct & Delegate tasks to employees.
Managing A store of 12550 Sq Ft with 28 numbers of personnel in different
demographics. (Silchar- Assam, Asst. Manager- Pantaloons)
successfully planned & Implemented truly customized service experience
as a result Conversion Goes up 52% Compare to Last year 31% with in 3
months of my joining. With considerable YOY 9% Growth.
Secured 95% in Commercial Audit.
Supervised a team of 15 Sales Executives, answerable for a turn over of
15.75 Crore in Year contributing 21% of Entire Store Sales (DM- Ladies
Ethnic Pantaloons, Kankurgachi- Kolkata)
Consistent performer of keeping Hygiene Hatrick more than 90%, which
95% of Response rate, Keeping Happiness Index over 70% Thus keeping
more number of happy customer thus "word of mouth" marketing can be
promoted.
Aditya Birla Fashion & Retail Limited
(Pantaloons)
Department Manager
Kolkata, West Bengal
January 2016
- November 2018
Looked after Ladies Ethnic, Mens Denim & Ladies Western in 3 years
TRAINING & CERTIFICATIONS
Facilation Skill
ABCRE (Aditya Birla Centre for
Retail Excellence), 2017
Project Daksha ( Project on
Internal Talent building for next
level)
ABCRE (Aditya Birla Center for
Retail Excellence), 2018
Customer Service & Operations
Retailers Association Of India
(RAI), 2010
AWARDS & HONORS
Awarded best Sales & Marketing
Award in Celeste Chocolates, Delhi
.
Awarded best Trainer In Aditya
Birla Retail Limited
Successfully Completed Projcet-
Daksha (Aditya Birla Retail
Limited)
Awarded Best Department
Manager for Highest YOY Growth
(Aditya Birla Retail Limited)
Consistently ranked in the top on
my PGDBM class from 2008 to
2010.
Kolkata, West Bengal
+91.9007861888
soumenmajumdar01@
gmail.com
soumen.majumdar

2. Tenure.
Prepared shift routine for employees and ensured that the store has a
sufficient staff.
Submitted daily reports on store operations to the store manager and
assumed his role when he is away.
Motivating Team Daily by Appreciating infront & giving One On One
Feed back on Improvement
Attrition control.
Helping My staffs to move next level as an Assistant Department manager
by proper hand-holding. (3 of my staffs got promoted with in 1 year of my
tenure as a Department Manager).
Successfully Implemented "Insignia" a Premium Paid Member Ship
Programme, Where My Department was top contributor.
Ensured the store is adequately stocked, well cleaned and organized.
Over All Department look & feel, Follow Store Display Manual, Shrinkage
Control, Training & Development, Product Presentaion Manual process
adherence.
Control Single Item Bill thus helps in IPT improvement.
VIP Industries Limited
Store Manager
Gurgaon, Haryana
February 2012
- November 2015
Ordered stock and ensured customers do not return empty-handed.
Search Engine Optimization for New Sky Bags Store in Sector 14,
Gurgaon.
Ensuring Excellent Customer Service Thus promoting "Word Of Mouth"
Marketing.
Participated various corporate dealing with co-ordination of
Institutional Sales Department.
Make the display attractive to impress customers for impulse buying.
Train employees on safety, security, personal hygiene, and customer
service.
Victorinox India (P) Ltd a Division of
Victorinox AG (Swiss Army Knives &
Travel Gear)
Assistant Store Manager
Gurgaon, Haryana
April 2011
- January 2012
Deployed at Base Camp Store In Ambience Mall, Gurgaon.
Attended various Marketing & Promotional Activities in DLF.
Responsible for Over all Store Ambience.
Assigned to Premium Travel Gear & Adventure trekking Division.
Tracking Staff Performance & Individual Target Vs Achievement.
Celeste Chocolates
Management Trainee
Delhi NCR, Delhi
October 2009
- March 2011
Over All Store Operations Process.
Ensure FIFO method is followed.
Strict Hygiene control for Perishable items.
Check items displayed on shelves for proper coding and expiry date.
Cold calling & Follow ups for various kind of Bulk Deals & Corporate Order
(MMT, HDFC, JET AIRWAYS).
SKILLS
Maintain daily Records of all
transactions & generate reports for
Area Business Manager.
Supply request to replenish
merchandise in co-ordination with
Category managers & department
managers.
Train staffs to deliver out standing
customer service.
Motivate Sales Employees to
improve morale,performance &
Store revenue.
Reward top performance with
visible recognition & specific perks
like preferred scheduling.
Analyze marketing information &
translated it into strategic plans for
customer growth.
Daily Analyze the KPI eg. Sales
Through, SSPD, IPT, NOB,
Conversion, Ticket Size, ASP etc.
COMPUTER PROFICIENCY
Windows
TP Linux
Retail AX-POS
LANGUAGES
English
Hindi
Bengali
PROFESSIONAL AFFILIATIONS
Certified Trainer From ABCRE
(Aditya Birla center for Retail
Excellence)
Completed RAI's Certification on
People Management. (Retailers
Association Of India)
PERSONAL INTERESTS
Educational Development
Motivational Stories
Outdoor Travelling.

3. INTERNSHIPS
Big Bazaar (Future Retail India
Limited)
Trainee
Durgapur, West Bengal
January 2009
- March 2009
Customer Service
Participated in " Sabste Sasta 3 Din" - A Promotional Campaign for Big
days (23rd Jan- 26th Jan).
Customer Service Desk Operation.
Effective Space Management & Space Mix vs Sales Mix.
CAREER HIGHLIGHTS
Store Opening & Closing Procedures
Retail Inventory Management
Operational Improvements
Motivational Leader
Sales Professional
Recruiting & Interviewing
Training & Development
Flexible Schedule
Conflict Resolution Skills
Accurate Money Handling
Managing a team of Over 25 employees in Different Demographics
Planning various promotions & events for the Store.
Assisting Customers & Addressing their concerns
Managed SIS & SOH activities.
Effective Space Management
EXTRA CURRICULAR ACTIVITIES
Planned & participated in various Kind of CSR Activities .
Peer Mentoring For Underprivileged Children with association Of HR Team,
Aditya Birla Retail Limited.
Educating & Counseling to place them for suitable position as an Initiative
of CSR.
PROJECTS
Project Loyal Customer Base & Its Implication On
Business
Period: December 2018 - January 2019
Organization: Aditya Birla Retail & fashion Limited
Repeat purchase
Brand Loyalty
Brand Positioning
ACCOMPLISHMENT
Best Customer Service Award.
Mission Happiness Project
Growth in Conversion
Employee Retention
Training & Development
CTC (COST TO COMPANY/ANNUM)
CTC- 5.26 Lakhs/Annum
Expectation- Negotiable
PERSONAL INFORMATION
Birthday
June 28, 1986
Gender
Male
Marital Status
Married
Father’s Name
Mr. Malay Majumdar
Nationality
India
Passport
M0220273,, Expires 07/21/24

4. DECLARATION
Soumen Majumdar
Kolkata, West Bengal
January 20, 2019
I, Soumen Majumdar, hereby declare that the information contained herein is
true and correct to the best of my knowledge and belief.

5. Mr. Rajib Chakraborty
Senior Store Manager
Aditya Birla Retail & Fashion Limited
Dumdum, Kolkata
Airport - 700054
West Bengal
Tel +91.8479905172
rajib.chakraborty2@abfrl.adityabirla.com
REFERENCES
Soumen Majumdar
A Result Oriented
Professional With 8+
Years Of Experience
In Different Gamut Of
Retail Sales & Store
Management.
+91.9007861888
soumenmajumdar01@gmai
l.com
soumen.majumdar
Address
A7/2, Rajarhat
Newtown Road, Near
Newtown Nursing
Home.
Joramandir
Kolkata - 700059
West Bengal