Professional with 10+ Years of experience in entire gamut of Retail & Operations.

1. Soumen Majumdar
Soumen Majumdar
Kolkata, West Bengal
+91.9007861888
soumenmajumdar@o
utlook.com
https://www.linkedin.
com/in/soumenmaju
mdar01/
Cluster Manager (East)
Quality Focused Retail Operation Manager adept at providing
employees clear guidelines and targeted goals. Practiced in
Customer Relations, Sales & Inventory Control. Demonstrated Skills
in improving Store Operations, Increasing top line Sales & Reducing
Costs. Experience 10+ years.
Facilation Skill
ABCRE (Aditya Birla
Centre for Retail
Excellence), 2017
Project Daksha (
Project on Internal
Talent building for
next level)
ABCRE (Aditya Birla
Center for Retail
Excellence), 2018
Customer Service &
Operations
Retailers Association
Of India (RAI), 2010
Awarded best Sales &
Marketing Award in
Celeste Chocolates,
Delhi .
Awarded best Trainer
In Aditya Birla Retail
Limited
Successfully
Completed Projcet-
Daksha (Aditya Birla
Retailers Association of india (RAI), Post Graduate
Diploma, Post Graduate, December 2010
NSHM Business School
Retailers Association of india (RAI) – Division I
Kolkata, West Bengal
Jan 2020
- Current
Cluster Manager (East)
Soch Apparels Pvt. Ltd
Kolkata, West Bengal
Managing 6 Stores in East Region comprises of 8500 Sqft,
with turn over of 12 crore/ anum.
Increase standards of customer service.
Provide training and development for staff.
Communicate with clients on a regular basis.
Ensure quality consistency across the region .
Maximize sales and profitability in the region.
Set sales targets for individual locations.
Supervise and guide a team of professionals to maximize
revenue.
Develop safe and positive work environment for staffs.
Ensure customer satisfaction by delivering timely and
quality services.
Develop strong working relationship with potential clients for
new business opportunities within the assigned area.
Develop marketing plans to achieve sales target and
increase brand visibility within the assigned area.
Perform market research to study consumer behavior, latest
trends and competitor activity.
Address customer issues and queries in accurate and timely
manner.
Train staffs on daily responsibilities, brand promotion and
customer service activities.
Assist in interviewing, recruiting, and training staffs.
Aug 2019
- Jan 2020
Retail Operation Manager
Shoppers Stop Retail Limited
Siliguri, West Bengal
Responsible to ensure moment of delight for our customers
by giving them best customer service and simultaneously
ensuring customer retention through creative settlement of
TRAINING &
CERTIFICATIONS
AWARDS & HONORS
PROFILE ABOUT ME
EDUCATION
WORK EXPERIENCE

2. Retail Limited)
Ranked 1st in PGDBM
progamme Conducted
by RAI.
Maintain daily Records
of all transactions &
generate reports for
Area Business
Manager.
Supply request to
replenish merchandise
in co-ordination with
Category managers &
Store managers.
Train staffs to deliver
out standing customer
service.
Motivate Sales
Employees to improve
morale,performance &
Store revenue.
Reward top
performance with
visible recognition &
specific perks like
preferred scheduling.
Analyze marketing
information &
translated it into
strategic plans for
customer growth.
Daily Analyze the KPI
eg. Sales Through,
SSPD, IPT, NOB,
Conversion, Ticket
Size, ASP etc.
Windows
TP Linux
Retail AX-POS
SAP
Retail MMS
customer grievances and ensuring customer delight by
soliciting customer’s feedback forms, ensuring actions on
the same on floor and reply backs are done within 24 hours.
Ensuring customer service training is given to all CCAs on
Customer service Desk, First Citizen Desk and Cash
Counters.
Ensuring that the Exchanges are minimum keeping
customer and business needs into consideration.
Ensuring the First Citizen Desk, Customer Service Desk,
Cash Points and other departments are kept customer
friendly.
Ensuring that all the Standard Operating Procedures (SOP)
and systems are followed.
Ensuring that Seconds per items (SPI) is at the minimum (15
seconds) at all the cash counters.
To ensure that manpower is available as per A, B, C
categorization of the Customer Service Desk, First Citizen
Desk and All the Cash Points.
Motivation and counseling of team members.
Ensuring work Discipline is maintained.
Setting KRA’s for the team and ensuring support to achieve
it.
To ensure that the stipulated quality and time lines are
maintained for alteration of customer’s merchandise.
Initiating and delivering strategies to increase customer
entry through different incentives and promotions during off-
peak customer time with the support of marketing team.
Initiating and delivering strategies to improve contribution
percentage of Silver and Gold First Citizen Customer to total
sale.
Smooth functioning of Cash Points, customer service desk
and loyalty program.
Planning & organizing arrangements for various events in
the store for better customer service (internal as well as
external customer)
Ensuring high margin merchandise is given priority to sell.
Crunching down budgets to individual targets and
synergizing team efforts towards budget achievement and
Recognizing and rewarding Star Performers with incentives.
Maintaining data of merchandise which were best sellers
and ensuring the availability of the same merchandise is
always sufficient on the floor.
Jan 2016
- Aug 2019
Assistant Manager-
Operations
Aditya Birla Fashion & Retail
Limited (Pantaloons)
Silchar, Assam
Daily Tracking Store Health Index (Business, Operations,
Customer centricity)
Track NSV, CBA %,Shrinkage Control, SOP Audits, Safety
Audits, Mission Happiness Index & Loyalty (Green Card
member) Conversion.
Re-organized the Sales floor to meet company demands
Assist the recruitment & training of new staffs.
Addressed the Customer inquiries & resolved complains.
Smooth Operational activities.
Budget & Cost Control.
Shrinkage Control, Adhered to Perpetual Inventory Control
SKILLS
COMPUTER PROFICIENCY
LANGUAGES
English
Hindi
Bengali

3. Birthday
June 28, 1986
Gender
Male
Marital Status
Married
Father's Name
Mr. Malay Kumar
Majumdar
Nationality
India
Passport
M0220273,, Expires
07/21/24
Certified Trainer From
ABCRE (Aditya Birla
center for Retail
Excellence)
Completed RAI's
Certification on People
Management. (Retailer
s Association Of India)
Motivational Stories
Outdoor Travelling.
System.
Retention & Promotions for deserving candidates.
Consistent performer of keeping Hygiene Hatrick more than
90%, which 95% of Response rate, Keeping Happiness Index
over 70% Thus keeping more number of happy customer
thus "word of mouth" marketing can be promoted.
Successfully Implemented "Insignia" a Premium Paid
Member Ship Programme.
Control Single Item Bill thus helps in IPT improvement.
Feb 2012
- Nov 2015
Store Manager
VIP Industries Limited
Gurgaon, Haryana
Ensuring Excellent Customer Service Thus promoting "Word
Of Mouth" Marketing.
Participated various corporate dealing with co-ordination of
Institutional Sales Department.
Make the display attractive to impress customers for impulse
buying.
Train employees on safety, security, personal hygiene, and
customer service.
Apr 2011
- Jan 2012
Assistant Store Manager
Victorinox India (P) Ltd a
Division of Victorinox AG (Swiss
Army Knives & Travel Gear)
Gurgaon, Haryana
Deployed at Base Camp Store In Ambience Mall, Gurgaon.
Attended various Marketing & Promotional Activities in DLF.
Responsible for Over all Store Ambience.
Assigned to Premium Travel Gear & Adventure
trekking Division.
Tracking Staff Performance & Individual Target Vs
Achievement.
Oct 2009
- Mar 2011
Management Trainee
Celeste Chocolates
Delhi, Delhi
Over All Store Operations Process.
Ensure FIFO method is followed.
Strict Hygiene control for Perishable items.
Check items displayed on shelves for proper coding and
expiry date.
Cold calling & Follow ups for various kind of Bulk Deals &
Corporate Order (MMT, HDFC, JET AIRWAYS).
Jan 2009
- Mar 2009
Trainee
Big Bazaar (Future Retail India
Limited)
Durgapur, West Bengal
Customer Service
Participated in " Sabste Sasta 3 Din" - A Promotional
Campaign for Big days (23rd Jan- 26th Jan).
Customer Service Desk Operation.
Effective Space Management & Space Mix vs Sales Mix.
PROFESSIONAL
AFFILIATIONS
PERSONAL INTERESTS
PERSONAL INFORMATION
INTERNSHIPS

4. CTC- 6.91Expected-
Negotiable
I, Soumen Majumdar, hereby declare that the information contained
herein is true and correct to the best of my knowledge and belief.
Soumen Majumdar
Kolkata, West Bengal
Store Opening & Closing Procedures
Retail Inventory Management
Operational Improvements
Motivational Leader
Sales Professional
Recruiting & Interviewing
Training & Development
Flexible Schedule
Conflict Resolution Skills
Accurate Money Handling
Managing a team of Over 50+ employees in Different
Demographics
Planning various promotions & events for the Store.
Assisting Customers & Addressing their concerns
Managed SIS & SOH activities.
Effective Space Management
Planned & participated in various Kind of CSR Activities .
Peer Mentoring For Underprivileged Children with association Of
HR Team, Aditya Birla Retail Limited.
Educating & Counseling to place them for suitable position as an
Initiative of CSR.
Project Loyal Customer base &
its Implication on
Business
Period: December 2018 - January
2019
Repeat purchase
Brand Loyalty
Brand Positioning
CAREER HIGHLIGHTS
EXTRA CURRICULAR ACTIVITIES
PROJECTS
Present CTC
DECLARATION

5. Soumen Majumdar
Soumen Majumdar
Kolkata, West Bengal
+91.9007861888
soumenmajumdar@o
utlook.com
https://www.linkedin.
com/in/soumenmaju
mdar01/
Cluster Manager (East)
Mr. Shibnath Paul
Area Business Manager
Aditya Birla Retail Limited
No. 03/097, 4th Floor, Plot No. 5, Block by Block Shopping Mall,
Block BG, Action Area 1B, NewTown,Sech Bhavan, Salt Lake City,
Kolkata - 700156
Salt Lake - 700156
West Bengal
Tel +91.9007436969
shibnath.paul@abfrl.adityabirla.com
Mr. Debjit Paul
Human Resource Manager
Soch Apparels Private Limited
No.14, Bachammal Road, Cox Town, Bengaluru
Bengaluru - 560005
Karnataka
Tel +91.9620521785
debjit@favouriteshop.biz
REFERENCES