This document contains Gaurav Tiwari's resume. It summarizes his work experience including over 6 years in retail operations and customer service roles at companies like Askme.com, Bharti Walmart, Reliance Communication, and Aircel Communication. It also lists his education credentials and objectives of seeking a role to grow professionally and prove himself as an asset to an organization.

1. Gaurav Tiwari
 House no 12 B / P4 Pearl SRS Society , Sector 87
 Faridabad, Haryana, 474001
 7065569901
 gaurav.tiwari@aol.com
Summary
• Over 6.1 yrs. experience of across industry in Askeme.Com, Bharti Wal-Mart Retail Ltd, Reliance
Communication, Aircel Communication • Strong experience of Retail operation, Customer Services ,Products
Deliveries and Sale.
Objectives
Looking for an opportunity to grow professionally with a prospective to prove myself as an asset for the
growth of the organization by working with my ability, sincerity & experience.
Education
Jiwaji University Graduated February 2011
Gwalior, Madhya Pradesh
Gorkhi higher Secondary School Enrolled March 2009
Gwalior, Madhya Pradesh
Gorkhi Higher Secondary School Enrolled March 2007
Gwalior, Madhya Pradesh
Employment History
Askme.Com
Hub Manager
Faridabad, Haryana
July 2015 - Present
Key Areas –
Taking care of Online Order and Success delivery through Delivery boy, Correct Procurement
through Procurement Boy, Correct Ordering like (Expiry Management, Correct MRP & Pricing,
Correct Quantity , Timely delivery of Order), Resource Planning, Cash Management, and Team
Management Trend Analysis & Performance Mapping.
Sale’s Strategies for the company considering the local market in the field to increase the sale
order.

2. Responsibilities includes
Success Delivery: Ensure that all Orders are delivering without any negative marking and trying
that every product we can send as per customer requirement.
Operations: Guide and Monitor the team to ensure minimum Operational expenses through found of
shrink areas, Electricity costs, generator cost, equipment consumables cost etc.
In stocks: Ensure high in stock levels through effective inventory management through Vendor’s, and
monitor daily prices updation and products MRP
Identifying training needs on efficient merchandising for associates. Ensure proper me rchandise
handling and success delivery through customer experience
Leadership: TeamSize 30 including 1 Vendor Manager,1 Account Manager , 2 Hub Coordinate’s
and 25 Teammember’s .
Motivate, develop and build teams inculcating company values and culture. Performance appraisal,
Training, Goal setting, Succession planning. Review and drive people processes in the working area
Bharti Walmart Pvt Ltd.
Store Manager
Faridabad, Haryana
October 2012 - July 2015
Key Areas - Sales Push, Merchandising, Resource Planning, Cash Management, Team Management Trend
Analysis & Performance Mapping. Sale's Strategies for the company considered the local market and other
competitors in the field to increase the sales figure in every area of functions such as FMCG, Meat, F&V and
many more.
Responsibilities include Process: Ensure that all the system and process are followed in the store. Maintaining
good customer relationship and maintaining brand image of the company.
Operations: Guide and Monitor the team to ensure minimum Operational expenses through Mitigation of
shrink areas, Electricity costs, generator cost, equipment consumables cost etc.
In stocks:Ensure high in stock levels through effective inventory management, and monitor in store
replenishment system and processes are followed.
Merchandising: Provide inputs to respective Regional Ops Head on merchandise mix, assortment, adjacencies,
promotions, display. Identifying training needs on efficient merchandising for associates. Ensure proper
merchandise handling and mitigate shrink areas.
Leadership: Team Size 30 including 2TLs & 28 Team Members. Motivate, develop and build teams
inculcating company values and culture. Performance appraisal, Training, Goal setting, Succession planning.
Review and drive people processes in the stores,
Business Performance Analysis (Reduce Markdown, Dump & Shrinkage): Frequent and thorough analysis of
sales and marketing data to identify sales trends, performance gaps, improvement areas, areas which need
interventions and accordingly make strategic action. Reduce the shrink, Markdown & Dump of store.

3. Expiry Management: Regular work on expiry management to reduce the dump. Maintain the tracker for the
same. Marketing Activities:
Do Marketing activities like Sampling, Flyer distribution & SMS Blast for increasing the Sales volume and
NOB. Maintain the customer data also.
Work to increase KPI Achievements: Responsible for increase the KPIs & Maintain it.
Aircel Communication Pvt Ltd
Sale executive and CCE
Gwalior, Madhya Pradesh
October 2010 - October 2012
Taking care of store operation & process with the prospective to deliver exclusive customer service experience
at Aircel Store. • Managing Operations of one stores in Gwalior Zone. • Team Management. • Roster
Management • Providing the daily cash & sales MIS to the Circle Office. • Conduct CCE's Internal Audit to
ensure quality and consistency of service delivery. • Co-ordination with Circle QRC Team by providing daily
& monthly query/request/complain tracker. • Follow up of entire request, complain & sales lead received at
Aircel store. • Providing consolidate walk in trend analysis to Circle Retail Team. • Stock Management &
monitoring stock transaction at Store. • Monitoring outbound VAS calling for revenue enhancement. • Health
check calls for high ARPU subscribers. • Ensuring extra curriculum activity for CCE at store. • Strategic
planning to achieve given sales & revenue target.
Revenue:
Leading a Team of 7 Data Specialist and for sales with customer Services
Driving Data card Sale and pack Activation sale.
Achieving Monthly Targets set by Corporate.
Additional Responsibilities:
Only Spoc of Post Paid connection, Data Card services and Complaints of Gwalior Zone.
Increase in Numbers of E Bills to save revenue.
Rewards and Recognition:
Rank 1st in the month of January 13 and 2nd in Feb 13 in achieving the Zonal Data Targets of Experience
Zone.
Awarded for the Highest Pack Activation Sale in terms of Data business by Sales Head.
Awarded for Best Customer Service by Zonal Business Manager Gwalior Zone.
Achieved highest % age of E Bill to active base in entire zone and was appreciated to save revenue.

4. Reliance Communication Gwalior, Madhya Pradesh
January 2009 - September 2010
Customer Care Executive
JOB PROFILE
Front office one to one customer dealing.
Handling customer queries, complaints and requests with co-operation of other departments.
Selling Handsets to the customers & to achieve the given sale target.
ACHIEVEMENTS
Promoted from Executive to Senior Executive while working at Store.
As an executive scored 100% marks in Audit (An Internal agency of Mystry audits
Languages
Hindi: Conversational
English: Conversational
Date : (Gaurav Tiwari)