1. AMIT GHOSH
Mobile: +91 9038233566
E-Mail: amit.ghosh4@yahoo.in
4 years Plus experience in Operations, Training & Sales in service industry. A highly motivated
and ambitious individual able to give timely and accurate advice, guidance, support and
training to team members and individuals. Seeking challenging assignments in
Operations/Customer services/ Corporate Marketing/Marketing Management/Business
Development/Training with a growth oriented organization. Location: Kolkata, West Bengal &
Across India.
Executive Summary
 Offering 1 Year 4 months of experience in Loylty Rewardz Mngt Pvt Ltd. as a Redemption
Trainer (Executive Operation).
 Having experience in SNAPDEAL.COM as a Customer Experience Executive (Operation Executive).
 Offering 1 year 3 months of experience in selling of new Maruti cars in a Maruti
Showroom. (Dewars Garage Ltd.)
 MBA (Marketing) from Acharya Institute of Technology, Bangalore in 2009.
 Exposure to identifying & adopting emerging trends & addressing industry requirements to
achieve organisational objectives and bring out great business.
 Successfully completed projects like: Report on Consumer Behavior towards Insurance
Products, Organizational Study at Tata Bearings, Kharagpur & Report on Female Consumers
preference towards BATA Brand Slippers.
 Well versed in MS Office (Word, PowerPoint, etc.), Windows XP, Vista, Internet.
 Competent in implementing effective solutions for smooth team operations, with an aim to
improve the productivity of the sales force.
Work Experience
 Since December, 2013 Loylty Rewardz Mngt Pvt Ltd. As a Redemption
Trainer (Executive Operations).
Loylty Rewardz Mgnt. Pvt. Ltd. Kolkata (December 2013 - Presently working)
 Loylty Rewardz Mngt Pvt Ltd is India's Premier Loyalty & Relationship management
company.
 Loylty Rewardz currently run the world's largest debit card loyalty program called
FreedomRewardz for State Bank Group Debit Card customers.
Key Result Areas:
 Management : Managing a Team of Redemption Trainers. Ensuring that they are
motivated monitored and measured in line with company targets and performance
standards. Responsible for making sure that any gaps in performance or quality are quickly
identified and addressed. Producing accurate reports on team performance for senior
managers.

2.  Training : Train the store staff about redemption process so that they are able to
independently use the system and deliver efficient customer service thereby increasing
redemption and increased revenue to Loylty Rewardz. Maintain strong relation with the
store staff and drive them towards increasing Redemption via different channels.
 Operations : Working closely with the Head of Operations to implement new structures
and systems, including the instore visual POS resulting in improved efficiency and
communication within the brand. Assessing stores individually to identify ways to increase
profitability through offer visibility and process troubleshooting.
 Travel : Managing 52 stores in the following states: West Bengal , Orissa , Bihar ,
Jharkhand , Chattisgarh & Assam. Travel to the Assam for promotional activities,
conferences and to plan business strategies with the Partner Management team.
 Reporting : Prepare the daily performance report and share with the line manager.
Sharing the month on month growth report of East with the sales team. Reporting about
any vital leads found through partner visits to the partner management team. Generating
complaint tickets against any customer issue found in the zone and closing it within the
given time frame.
 Since August, 2011 Snapdeal.com As a Customer Experience Executive.
(Operation Executive)
Snapdeal.com, Kolkata – (August 2011 - October 2013)
Snapdeal.com was started in February 2010 as a daily deals platform but expanded in September
2011 to become an e-commerce company via a marketplace model. With 20 million registered users,
Snapdeal is one of the first and largest online marketplaces in India offering an assortment of 4
million+ products across diverse categories from over 20,000 sellers, shipping to 4,000 towns and
cities in India.
Key Result Areas:
 Visiting new & existing merchants within Kolkata to get good business from them and
also to check certain parameters like hygiene, service quality, product quality, no. of
staff and their behaviour for getting hassle free services.
 Taking care of the Pre Training & Post Training of the merchant on Voucher redemption.
• Re visiting the merchants
• Handling POS Training.
 Smooth execution of merchant /client training, provide sales and administrative support.
 Accountable and responsible of the entire deal and any complaints regarding to it from
initiation to closing.
 Branding by providing Snapdeal sticker, key ring, pens, bags, tend cards, etc to
merchant.
 Prepare daily activity report based on the regular visiting to the merchants & outlet and
sent it to higher management.
 Analyse customer problems, perform troubleshoot and resolve all issues complaints.
 Manage customer and enquiries through emails & phone calls.
 Monitor and process customer calls and ensure optimal level of customer satisfaction
and resolve all outbound issues.

3.  Since March,2010 Maruti Suzuki, Dewar’s Garage Ltd. As a Sales Executive.
Maruti Suzuki, Dewar’s Garage Ltd. (March 2010 – July 2011)
Key Result Areas:
 Selling of new MARUTI SUZUKI cars by competing with other car manufacturer like
HYUNDAI, HONDA, TATA, FORD, TOYOTA, FIAT etc. And also selling of car insurance,
accessories, helping in car finance.
 Cold calling for generating new leads.
 Convincing customers for choosing the proper car for them and their family. And also make
them understand, why the MARUTI SUZUKI car is better than the other cars by explaining
the features and benefits.
 Prepare daily report based on regular activities and sent it to higher management.
 Maintaining good relation with the customers for getting leads from them.
Academia
 MBA (Marketing) from Acharya Institute of Technology, Bangalore in 2009.
 BBM (Marketing) from Acharya Institute of Management & Sciences, Bangalore in 2007.
 12th
, from Kharagpur Atulmoni polytechnic high school, WCHSE Board in 2004.
 10th
, from S E Railway Boys High school, Kharagpur, WBBSE Board in 2002.
IT Skills
 MS Office (Word, PowerPoint, etc.), Windows XP, Vista, Internet.
Academic Projects
Title : Report on Consumer Behavior towards Insurance Products
Organization : Bajaj Allianz, Guwahati.
Description : Analysing the attitudes and perception of the customers, purchase
behaviour, investment strategies of the consumers and also learnt the
way of keeping good relation with the customers.
Title : Organizational Study at Tata Bearings, Kharagpur
Organization : Tata Bearings, Kharagpur.
Description : Understanding the company’s transactions, documentation and
performance of the company and also its strengths, weaknesses,
opportunities and strategies.
Title : Report on Female Consumers preference towards BATA Brand Slippers
Organization : Bata India Ltd. Bangalore.
Description : Analysing and interpret the taste and preference of the customers,
organisation structure, and company profile and also done the SWOT
analysis.

4. Career Achievements
 Within one year, generated nearly Rupees 1.27cr in revenue for Loylty Rewardz Mngt Pvt
Ltd.
 Team Leadership – Started as an operations executive and now managing a team of 4
members as Team Lead ( East ).
 Doubled the revenue generation in Snapdeal.com, from 3 lakhs to 6 lakhs per month, within
a year.
 Customer Relationship Management – Maintained good & warm relationship with most of
the customers/investors and helped sales team in retaining major clients like Lifestyle,
Khimji KD, Sohum Shoppe, Himalaya Optical, New u, Wildcraft, Lotto & Capital Electronics.
Personal Details
Date of Birth : 6th
December, 1986
Contact Address : C/o- Ranjit Kumar Ghosh, 14/A Birpara Lane, Dumdum, Kolkata-
700030.
Permanent Address : Subhaspally, Ward No.9, Kharagpur, Medinipur(w), West Bengal, Pin --
721301.
Languages Known : English, Hindi, and Bengali
Place:
Date: (Amit Ghosh)