Dealing With Difficult Peoples-TRAINING

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Succesfully Managing People Training

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Dealing With Difficult Peoples-TRAINING

  1. 1. Dealing With Difficult People Bandung, 14 - 16 Desember 2009 By : Kanaidi, SE., M.Si [email_address]
  2. 2. Dealing With Difficult People <ul><li>Difficult people can make your work day less enjoyable. With the right strategies, you can learn to deal with them effectively . </li></ul><ul><li>If you have to work with difficult people every day, you probably dread going to work each morning. What's more, you might get so stressed that you can't concentrate on the job. </li></ul>
  3. 3. <ul><li>Bagaimanakah rasanya hidup bersama atau bekerja sama dengan orang-orang yang sangat sulit dikelola, diatur, dan dikendalikan? </li></ul><ul><li>(Scott Russel, 2009) </li></ul>Dealing With Difficult People
  4. 4. <ul><li>Tentu saja, hal tersebut sangat merepotkan, menyedihkan, dan bahkan mampu menguras energi dan pikiran Anda. </li></ul><ul><li>Hal-hal yang semestinya berjalan beriringan, saling mendukung, akan menjadi serba tak terkoordinasi, berantakan, bergerak sendiri-sendiri, sehingga hasilnya pun niscaya akan sangat kacau-balau. </li></ul><ul><li>Jika itu terjadi dalam sebuah kantor atau perusahaan, maka pastilah suasana kerjanya sangat buruk dan membosankan, dan jugalah laju perusahaan besar kemungkinan akan sangat tak sehat </li></ul>Dealing With Difficult People
  5. 5. <ul><li>Orang yang sulit itu mudah dikenali : </li></ul><ul><li>suka datang terlambat, pulang lebih awal, tidak menyelesaikan pekerjaan tepat waktu, serta punya seribu satu alasan atas kegagalan yang dialaminya. </li></ul><ul><li>suka mempermalukan atasan dan karyawan lainnya, menanyakan hal-hal sepele yang sebenarnya bisa dijawab sendiri, suka mengabaikan detail, mengganggu, dan berulang-ulang membantah Anda maupun rekan kerjanya. </li></ul><ul><li>Yang lebih buruk, saat berinteraksi dengan konsumen, vendor, atau orang yang posisinya lebih rendah, ia suka cemberut dan bermuka masam, tidak sopan, sombong, tidak informatif, menyesatkan, atau membuat kesalahan yang tidak perlu. </li></ul><ul><li>Daftar ini bisa lebih panjang lagi tergantung pada persepsi kita tentang orang yang sulit </li></ul>Dealing With Difficult People
  6. 6. Bagaimana Mengatasinya? <ul><li>Jangan berharap bisa selesai dengan sendirinya. </li></ul><ul><li>Tangani sesegera mungkin. </li></ul><ul><li>Selidiki masalah itu secara pribadi. </li></ul><ul><li>Bantu karyawan itu untuk berubah. </li></ul><ul><li>Jika semuanya gagal, PHK bisa jadi diperlukan. </li></ul>
  7. 7. How You Can Cope Effectively with four common types of difficult people <ul><li>Openly Aggressive People </li></ul><ul><li>Stand up to them, but don't fight. Overly aggressive people expect others to either run away from them or react with rage. Your goal is simply to assertively express your own views, not try to win a battle of right and wrong. </li></ul><ul><li>First, wait for the person to run out of some steam. Then call the person by name and assert your own opinions with confidence </li></ul>
  8. 8. <ul><li>Snipers </li></ul><ul><li>Difficult people are experts at taking potshots and making sneak attacks in subtle ways, such as humorous put-downs, sarcastic tones of voice, disapproving looks and innuendoes. </li></ul><ul><li>You may feel uncomfortable replying to them because you don't like confrontation. This, however, allows snipers to get away with their covert hostility. </li></ul><ul><li>Respond to a sniper with a question. “That sounds like you're making fun of me. Are you?” A sniper usually replies to such accusations with denial, “I'm only joking.” </li></ul><ul><li>Nevertheless, questioning covert attacks will reduce the chance for similar attacks in the future. </li></ul>How You Can Cope Effectively with four common types of difficult people
  9. 9. <ul><li>Complainers </li></ul><ul><li>These are fearful people who have little faith in themselves and others because they believe in a hostile world. Their constant discouragement and complaining can bring everyone to despair. </li></ul><ul><li>“ Don't try to argue these difficult people out of their negativity. Instead, respond with your own optimistic expectations,” says Bramson. </li></ul>How You Can Cope Effectively with four common types of difficult people
  10. 10. <ul><li>Silent People </li></ul><ul><li>People who ignore you, give you sullen looks, and/or respond to every question with either “I don't know” or silence are difficult because they're timid. Silent people get away with not talking because most people are uncomfortable with silence and are too quick to fill in the gaps. Ask them questions that can't be answered with just a “yes” or “no,” such as, “Why is it uncomfortable for you to answer my questions?” </li></ul><ul><li>Then wait at least one full minute before you say anything. This long silence may make them uncomfortable enough to say something. If they do start talking, listen carefully. </li></ul>How You Can Cope Effectively with four common types of difficult people
  11. 11. SANGUINIS MELANKOLIS KHOLERIS PHLEGMATIS Tidak disiplin, Emosi tdk stabil, Tdk produktif, Egosentris, Membesar-besarkan masalah Dingin, Tdk emosi, Merasa puas diri, Ceroboh, Dominan, Sulit mengampuni, Sarkatis, Pemarah, Kejam Pemurung, Berpusat pd diri, Suka menyiksa, Pembalas, Perasa, Teoritis, Kurang bermasyarakat, Berfikir negatif, Pendendam Tdk punya motivasi, Suka menunda, Egois, Kikir, Menyelamatkan diri sendiri, Tidak tegas, Penakut, Mudah khawatir KELEMAHAN KELEMAHAN Ramah, Responsif, Hangat, Bersahabat, Banyak bicara, Antusias, Belas kasih Berbakat, Analitis, Estelitis, Rela berkorban, Tekun, Disiplin Kemaun keras, Independen, Memiliki visi, Praktis, Produktif, Tegas, Pemimpin Tenang, Kalem, Cuek/tdk peduli, Diandalkan, Objektif, Diplomatis, Efisien, Teratur, Humoris KEKUATAN : KEKUATAN : 4 Golongan Temperamen Manusia KEKUATAN : KEKUATAN :
  12. 12. Don't Give Up <ul><li>Dealing with difficult people takes practice, so don't get discouraged. </li></ul><ul><li>Although these strategies won't change the difficult people, they will break their ability to interfere with your effectiveness,” says Bramson. “Most important, you'll feel more confident and you'll start to enjoy your workdays.” </li></ul>
  13. 13. <ul><li>The First Rule : </li></ul><ul><li>There is no such thing as a difficult person, there are just people we need to learn how to deal with… </li></ul><ul><li>The Second Rule : </li></ul><ul><li>Re-read the First Rule </li></ul>Dealing With Difficult People
  14. 14. How to Win Friends and Influence People ? (Dale Carnegie ) <ul><li>Atasan juga perlu melakukan introspeksi diri ; siapa tahu justru atasannya yang berkepribadian sulit </li></ul><ul><li>Atasan yang baik harus memegang poin penting bahwa seorang staf yang sulit belum tentu karyawan yang buruk </li></ul><ul><li>Bila ingin stafnya berkinerja baik, sesuai, bahkan melebihi standar, faktor atasan sangat menentukan </li></ul><ul><li>Seorang atasan bahkan perlu menetapkan tujuan untuk menghilangkan atribut sulit tersebut dari stafnya </li></ul>

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