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social media bootcamp


Demetrio P. Maguigad & Marissa Wasseluk
Community Media Workshop
312-369-6400
demetrio@newstips.org -- marissa@newstips.org
Follow on Twitter @dmaguigad & @npcommunicator
http://www.communitymediaworkshop.org
Goals for the Bootcamp
• Develop a better sense of what social media is as a
  participant rather then a consumer.
• Develop policies and introduce management tactics to help
  guide you through your work.
• Develop a plan – identify audiences, objectives, strategies,
  tactics and measurement.
• Become better equipped at doing online research to keep up
  with the trends.
• Better understand the tools and platforms—not the fads.
social media
 It’s kind of like…
It’s all about developing
meaningful relationships by
engaging audiences through
        conversations
online users:
    tools categorized by people’s actions
•   people creating: blogs, podcasts, videos
•   people connecting: social networks
•   people collaborating: wiki’s, crowd sourcing
•   people reacting: reviews, liking, digging
•   people accelerating consumption: sharing,
    aggregating, RSS feeds
online users:
      technographics & categories
                 creators
                                  }
                 conversationalists
                                     influencers
                 critics
organizers   {   collectors
                 joiners
                 spectators
                            }   majority
                 In-actives
online users:
U.S. technographics averages




           *Forrester Research, Forrester Consumer Data
mapping our presence
use keywords
   & tags
  www.touchgraph.com/seo
   www.socialmention.com
developing a social media
         policy
Social Media Policy
•   identifies organization culture & voice
•   anticipates audience engagement
•   sets guidelines for online engagement
•   preventing and responding to crisis
•   define what you can and can not control
Control              Some Control             No Control

Website           Employees/Staff        Competitors

Blog              Comments on our        Comments on other
                  blog                   blogs
Mission
                  Facebook Page          Reviews on other
Brochures                                sites
                  Twitter Accounts
Policies                                 Reactions or
                  Search                 responses to
… things we                              services, products or
create in house   … things we can        brand
                  participate and have
                  some influence         … things we need to
                                         respond to
Hootsuite for Twitter
       www.hootsuite.com
anatomy of a tweet
RT @knightfdn: 20+ reasons why investing in
#journalism & #media creates lasting change
          http://kng.ht/jdRx3e @icfj

                www.hootsuite.com
#smb2012
 www.hootsuite.com
Wrapping Up
• Social Web and the High School Dance
• Audiences Using Technology & the Web
• Mapping our presence online using Keywords
• Social Media Policy: Taking Control of Online
  Communications
• Using Hootsuite to manage Twitter and other
  social accounts
Homework
• Complete a narrative draft of your social
  media policy using the worksheet and your
  control notes. Due by Wednesday March 14th
  via email.
• Continue following and monitoring the
  #smb2012 conversation on twitter. We will be
  pointing to resources there
Q+A
discussion
social media bootcamp


Demetrio P. Maguigad & Marissa Wasseluk
Community Media Workshop
312-369-6400
demetrio@newstips.org
Follow on Twitter @dmaguigad & @npcommunicator
http://www.communitymediaworkshop.org

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Bootcamp2 session1

  • 1. social media bootcamp Demetrio P. Maguigad & Marissa Wasseluk Community Media Workshop 312-369-6400 demetrio@newstips.org -- marissa@newstips.org Follow on Twitter @dmaguigad & @npcommunicator http://www.communitymediaworkshop.org
  • 2. Goals for the Bootcamp • Develop a better sense of what social media is as a participant rather then a consumer. • Develop policies and introduce management tactics to help guide you through your work. • Develop a plan – identify audiences, objectives, strategies, tactics and measurement. • Become better equipped at doing online research to keep up with the trends. • Better understand the tools and platforms—not the fads.
  • 3. social media It’s kind of like…
  • 4.
  • 5. It’s all about developing meaningful relationships by engaging audiences through conversations
  • 6.
  • 7. online users: tools categorized by people’s actions • people creating: blogs, podcasts, videos • people connecting: social networks • people collaborating: wiki’s, crowd sourcing • people reacting: reviews, liking, digging • people accelerating consumption: sharing, aggregating, RSS feeds
  • 8. online users: technographics & categories creators } conversationalists influencers critics organizers { collectors joiners spectators } majority In-actives
  • 9. online users: U.S. technographics averages *Forrester Research, Forrester Consumer Data
  • 10.
  • 12.
  • 13. use keywords & tags www.touchgraph.com/seo www.socialmention.com
  • 14. developing a social media policy
  • 15. Social Media Policy • identifies organization culture & voice • anticipates audience engagement • sets guidelines for online engagement • preventing and responding to crisis • define what you can and can not control
  • 16. Control Some Control No Control Website Employees/Staff Competitors Blog Comments on our Comments on other blog blogs Mission Facebook Page Reviews on other Brochures sites Twitter Accounts Policies Reactions or Search responses to … things we services, products or create in house … things we can brand participate and have some influence … things we need to respond to
  • 17. Hootsuite for Twitter www.hootsuite.com
  • 18. anatomy of a tweet RT @knightfdn: 20+ reasons why investing in #journalism & #media creates lasting change http://kng.ht/jdRx3e @icfj www.hootsuite.com
  • 20.
  • 21. Wrapping Up • Social Web and the High School Dance • Audiences Using Technology & the Web • Mapping our presence online using Keywords • Social Media Policy: Taking Control of Online Communications • Using Hootsuite to manage Twitter and other social accounts
  • 22. Homework • Complete a narrative draft of your social media policy using the worksheet and your control notes. Due by Wednesday March 14th via email. • Continue following and monitoring the #smb2012 conversation on twitter. We will be pointing to resources there
  • 24. social media bootcamp Demetrio P. Maguigad & Marissa Wasseluk Community Media Workshop 312-369-6400 demetrio@newstips.org Follow on Twitter @dmaguigad & @npcommunicator http://www.communitymediaworkshop.org

Editor's Notes

  1. Introduction Demetrio Maguigad
  2. Preparing for the dance Understanding the dynamics of the dance Niche groups Listening and engagement
  3. Creating an online communications strategy by developing a social media policy and plan of action Example of problem and developing strategy: Strategy Center LA
  4. Creating an online communications strategy by developing a social media policy and plan of action Example of problem and developing strategy: Strategy Center LA
  5. Creating an online communications strategy by developing a social media policy and plan of action Example of problem and developing strategy: Strategy Center LA
  6. Creating an online communications strategy by developing a social media policy and plan of action Example of problem and developing strategy: Strategy Center LA
  7. Creating an online communications strategy by developing a social media policy and plan of action Example of problem and developing strategy: Strategy Center LA
  8. Preparing for the dance Understanding the dynamics of the dance Niche groups Listening and engagement
  9. Introduction Demetrio Maguigad