How IT makes everything and everyone work together. Fundamentals of IT and related technologies and how they help organisations in achieving its goals. A perfect kick off for people who want to clear their doubt about how various components of IT work in harmony to help the organisation in getting the leading edge in the market. From the MILES (Make IT Logical, Easy and Simple) Series.

3. • Computer Engineer (Around 12 Yrs
of Experience in IT)
• MS Software Systems – BITS Pilani
• ISACA Certified CISA Professional
• Working With Saud Bahwan
Group-Muscat for Around 10Yrs
• Experienced in Application
Developments, Project
Management, Agile, BI
• Areas of Interest are Corporate
Governance of Enterprise IT, IT
Management, Risk, Compliance,
QMS, IT Audit, Dashboards &
Development of KPIs, KGIs & KRIs
• Can be contacted at
purohitanu@gmail.com

5. So …
What is the
Agenda ….??
What will be Take
Away After the
Session?

6. ?LAN, IP Address,
ADS, Cloud …
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and
Infrastructure
Operations
Application
Development
Analysts
BI Professionals
Business Users
Backup,
Restoration..
D2k, VB.net,
ASP.net, ABAP
…
Reports, Excel
…
Advance
Analytics, ..
Information,
Trend, Legal…
Manager
Manager
Manager
Manager
Manager
Manager
.
.
.
Manager
.
.
.
Manager
,
,
,
Manager
Stakeholder’s Drivers
Stakeholder Needs
IT Goals
Enterprise Goals
Enablers Goals
Influences
Influences
Influences
Influences
– Principles, Policies and Frameworks
– Processes
– Organisational Structures
– Culture, Ethics and Behaviour
– Information
– Services, Infrastructure and Applications
– People, Skills and Competencies
Existing
2015
Planned
2020
- Business Plan
- Resources
- Budget
- Decisions
- Risk
- Bench Marks etc.
Principles,
Policies and
Frameworks
Processes
Organisational
Structures
Culture, Ethics
and Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competencies
Stakeholder’s Drivers
Stakeholder Needs
IT Goals
Enterprise Goals
Enablers Goals
Influences
Influences
Influences
Influences
– Principles, Policies and Frameworks
– Processes
– Organisational Structures
– Culture, Ethics and Behaviour
– Information
– Services, Infrastructure and Applications
– People, Skills and Competencies
Principles,
Policies and
Frameworks
Processes
Organisational
Structures
Culture, Ethics
and Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competencies
Existing
2015
Planned
2020
- Business Plan
- Resources
- Budget
- Decisions
- Risk
- Bench Marks etc.
PMBOK
ITIL
ISO
27001
COSO
PRINCE2
TOGAF SOX
PCI-DSS
ISO9000
QMS
PMBOK
ISO
31000
ISO
38500
COBIT
Strategy
BSC
Goals
EA
Bus
Case
ISO
12207
LAN, IP Address, ADS,
Cloud …
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and
Infrastructure
Operations
Application
Development
Analysts
BI Professionals
Business Users
Backup,
Restoration..
D2k, VB.net,
ASP.net, ABAP …
Reports, Excel …
Advance
Analytics, ..
Information,
Trend, Legal…
Manager
Manager
Manager
Manager
Manager
Manager
.
.
.
Manager
.
.
.
Manager
,
,
,
Manager
AS400
RPG
Programming
Operation
ERP
ASP
Visual Studio
System Administration
C#
Windows 7
SQL Server
IIS
Application Server
Exchange Server
Web Services
AJAX
No SQL
Analytics
Business Intelligence
Robotics
HTML 4.0
Java Script
Firewall
ADS
jQuery
Java Script
VB Script
PHP
Networking
IP v6
VNC
DevOps
CMM

7. That’s What our Reputation is
To Make Things Look Complicated …

8. Isn’t It …???

9. To make it Look Simple,
I took references from -
• ISACA.org
• CISA Manual
• CISM Manual
• CRISC Manual
• Various Publications of COBIT
• ISO.org
• PMI.org
• Google.com and many other websites for
diagrams, logos and Pictures
• IBM.com
• Microsoft.com
• Breach of copyright is totally unintentional and
for knowledge sharing purpose only.

10. Let’s Break the Complexity in order
to Understand it…
Remember Divide & Rule

11. WHAT WE DO …???
Adding
To the Organizations in
What they are Doing

12. But How …???

13. In general, IT Gives the Leading Edge
to the Organization by Providing
• Quick Information for Decision Making
• Accuracy
• Efficiency
• Transparency
• Control and
• Confidentiality

14. But How “Value” Meets With
“Technology” …???
Consider the value parameter
“Decision Making”

15. Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes
Organizations
(Profit/Non Profit)
Technology

16. Our Approach is …

17. Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes
Organizations
(Profit/Non Profit)
Technology

18. Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes
Organizations
(Profit/Non Profit)
Technology
Actors and
Roles …???

19. Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and Infrastructure
Operations
Application Development
Analysts
BI Professionals
Business Users
LAN, IP Address, ADS, Cloud …
Backup, Restoration..
D2k, VB.net, ASP.net, ABAP …
Reports, Excel …
Advance Analytics, ..
Information, Trend, Legal…

20. And What Tools We are Using?

21. AS400
RPG
Programming
Operation
ERP
ASP
Visual Studio
System Administration
C#
Windows 7
SQL Server
IIS
Application Server
Exchange Server
Web Services
AJAX
No SQL
Analytics
Business Intelligence
Robotics
HTML 4.0
Java Script
Firewall
ADS
jQuery
Java Script
VB Script
PHP
Networking
IP v6
VNC
CMM
AS400
QMS
ERP
CMM
Antivirus
BCDR
And Many More …

22. Thinking
Technical
Wise
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes
Analytical
Philosophical
Logical

23. LAN, IP Address, ADS,
Cloud …
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and
Infrastructure
Operations
Application
Development
Analysts
BI Professionals
Business Users
Backup,
Restoration..
D2k, VB.net,
ASP.net, ABAP …
Reports, Excel …
Advance
Analytics, ..
Information,
Trend, Legal…
Manager
Manager
Manager
Manager
Manager
Manager
.
.
.
Manager
.
.
.
Manager
,
,
,
Manager
Governance
&
Management
of
Enterprise IT

25. X = 5 and Y = 6
X + Y = ?
What is X & Y ..???
- Integer ?
- Character ?
- Decimal ?
- ASCII ?
TELL ME
WHAT
YOU
WANT

26. So We Were Talking About Managers
Managers/ Employee/ Technocrats etc. are
Enablers
Anything for an Organization that help it in achieving its goals.

27. Enablers
Enablers
Principles,
Policies and
Frameworks
Processes
Organisation
al Structures
Culture,
Ethics and
Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competency

28. Means …
Owner’s Goals are Dependent
on the Performance of
Enablers
Hence the relationship can be
seen as …

29. Owner’s Needs
IT Goals
Governance Goals –
Adding Value
Influences
Influences
Enablers Goals
Influences
Enablers
Principles,
Policies and
Frameworks
Processes
Organisation
al Structures
Culture,
Ethics and
Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competencies

30. Roles, Activities and Relationship Among
Various Groups Can be Seen as
Report

31. Now….. This is Really Boring for us

32. So, Everything Can be Connected As

33. Owner’s Needs
IT Goals
Enterprise Goals
Influences
Influences
Enablers Goals
Influences
– Principles, Policies and Frameworks
– Processes
– Organisational Structures
– Culture, Ethics and Behaviour
– Information
– Services, Infrastructure and Applications
– People, Skills and Competencies
Principles,
Policies and
Frameworks
Processes
Organisational
Structures
Culture, Ethics
and Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competencies
Existing
2015
Principles,
Policies and
Frameworks
Processes
Organisational
Structures
Culture, Ethics
and Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competencies
Planned
2020
2020

34. Stakeholder Needs
IT Goals
Enterprise Goals
Enablers Goals
Influences
Influences
Influences
– Principles, Policies and Frameworks
– Processes
– Organisational Structures
– Culture, Ethics and Behaviour
– Information
– Services, Infrastructure and Applications
– People, Skills and Competencies
Existing
2015
Planned
2020
- Business Plan
- Resources
- Budget
- Decisions
- Risk
- Security
- Bench Marks etc.
?LAN, IP Address,
ADS, Cloud …
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and
Infrastructure
Operations
Application
Development
Analysts
BI Professionals
Business Users
Backup,
Restoration..
D2k, VB.net,
ASP.net, ABAP
…
Reports, Excel
…
Advance
Analytics, ..
Information,
Trend, Legal…
Manager
Manager
Manager
Manager
Manager
Manager
.
.
.
Manager
.
.
.
Manager
,
,
,
Manager
Governance
&
Management
of
Enterprise IT
Drivers of
Governance &
management of
Enterprise IT

35. Better to Use Some Tools
to Govern…
Are there any Tool Available for
Governance & Management ?

36. PMBOK
ITIL
ISO
27001
COSO
PRINCE2
TOGAF
SOX
PCI-DSS
ISO9000
QMS
PMBOK
ISO
31000
ISO
38500
COBIT
Strategy BSC
Goals
EA
Bus
Case
ISO
12207
DEVOPS

37. • It is Bookish
• Wastage of Time / Consumes
More Time
• Glamorized to make money
• I have enough experience
• Collectively we can take better
decisions
• We are the best in the market….
What we do is the best practice
• Don’t know what to use where?

38. Good Governance Make Good Sense

39. Is it that Difficult?

40. ?LAN, IP Address,
ADS, Cloud …
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and
Infrastructure
Operations
Application
Development
Analysts
BI Professionals
Business Users
Backup,
Restoration..
D2k, VB.net,
ASP.net, ABAP
…
Reports, Excel
…
Advance
Analytics, ..
Information,
Trend, Legal…
Manager
Manager
Manager
Manager
Manager
Manager
.
.
.
Manager
.
.
.
Manager
,
,
,
Manager
Princi
ples,
Polici
es
and
Fram
ework
s
Proce
sses
Organ
isatio
nal
Struct
ures
Cultur
e,
Ethics
and
Behav
iour
Infor
matio
n Servic
es,
Infras
tructu
re
and
Applic
ations
Peopl
e,
Skills
and
Comp
etenci
es
Stakeholder Needs
IT Goals
Enterprise Goals
Enablers Goals
Influences
Influences
Influences
– Principles, Policies and Frameworks
– Processes
– Organisational Structures
– Culture, Ethics and Behaviour
– Information
– Services, Infrastructure and Applications
– People, Skills and Competencies
Princi
ples,
Polici
es
and
Fram
ework
s
Proce
sses
Organ
isatio
nal
Struct
ures
Cultur
e,
Ethics
and
Behav
iour
Infor
matio
n Servic
es,
Infras
tructu
re
and
Applic
ations
Peopl
e,
Skills
and
Comp
etenci
es
Existing
2015
Planned
2020
- Business Plan
- Resources
- Budget
- Decisions
- Risk
- Bench Marks etc.
- Security
EA – TOGAF, Information
Asset Profiling
COBIT
Strategy
BSC
ISO 31000
ISO 27001
Services - ITIL
Projects –
PMBOK,
PRINCE
IT Governance
ISO 38500
RACI
ISO 12207
CMM
QMS ISO
9000
Business Cases
DevOps
Are You OK?
What’s Going on?
Are you breaking up?

41. YESSS…
I am a Seasoned Techie ….
Doing Great …
.
.
How does it Make Sense for
me..??

43. So… Hope we Achieved our Goal to
Understand ….

44. ?LAN, IP Address,
ADS, Cloud …
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and
Infrastructure
Operations
Application
Development
Analysts
BI Professionals
Business Users
Backup,
Restoration..
D2k, VB.net,
ASP.net, ABAP
…
Reports, Excel
…
Advance
Analytics, ..
Information,
Trend, Legal…
Manager
Manager
Manager
Manager
Manager
Manager
.
.
.
Manager
.
.
.
Manager
,
,
,
Manager
Princi
ples,
Polici
es
and
Fram
ework
s
Proce
sses
Organ
isatio
nal
Struct
ures
Cultur
e,
Ethics
and
Behav
iour
Infor
matio
n Servic
es,
Infras
tructu
re
and
Applic
ations
Peopl
e,
Skills
and
Comp
etenci
es
Stakeholder’s Drivers
Stakeholder Needs
IT Goals
Enterprise Goals
Enablers Goals
Influences
Influences
Influences
Influences
– Principles, Policies and Frameworks
– Processes
– Organisational Structures
– Culture, Ethics and Behaviour
– Information
– Services, Infrastructure and Applications
– People, Skills and Competencies
Princi
ples,
Polici
es
and
Fram
ework
s
Proce
sses
Organ
isatio
nal
Struct
ures
Cultur
e,
Ethics
and
Behav
iour
Infor
matio
n Servic
es,
Infras
tructu
re
and
Applic
ations
Peopl
e,
Skills
and
Comp
etenci
es
Existing
2015
Planned
2020
- Business Plan
- Resources
- Budget
- Decisions
- Risk
- Bench Marks etc.
Principles,
Policies and
Frameworks
Processes
Organisational
Structures
Culture, Ethics
and Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competencies
Stakeholder’s Drivers
IT Goals
Enterprise Goals
Stakeholder Needs
Enablers Goals
Influences
Influences
Influences
Influences
– Principles, Policies and Frameworks
– Processes
– Organisational Structures
– Culture, Ethics and Behaviour
– Information
– Services, Infrastructure and Applications
– People, Skills and Competencies
Existing
2015
Principles,
Policies and
Frameworks
Processes
Organisational
Structures
Culture, Ethics
and Behaviour
Information
Services,
Infrastructure
and
Applications
People, Skills
and
Competencies
- Business Plan
- Resources
- Budget
- Decisions
- Risk
- Bench Marks etc.
Planned
2020
PMBOK
ISO
27001
ITIL
PRINCE2
TOGAF SOX
PCI-DSS
COSO
ISO9000
QMS
PMBOK
ISO
31000
ISO
38500
COBIT
Strategy
BSC
Goals
EA
Bus
Case
ISO
12207
LAN, IP Address, ADS,
Cloud …
Decision Making
Intelligence
Knowledge
Information
Data
Bits and Bytes Network and
Infrastructure
Operations
Application
Development
Analysts
BI Professionals
Business Users
Backup,
Restoration..
D2k, VB.net,
ASP.net, ABAP …
Reports, Excel …
Advance
Analytics, ..
Information,
Trend, Legal…
Manager
Manager
Manager
Manager
Manager
Manager
.
.
.
Manager
.
.
.
Manager
,
,
,
Manager
RPG
AS400
Operation
ERP
ASP
Visual Studio
System Administration
C#
Programming
SQL Server
Windows 7
Application Server
Exchange Server
Web Services
IIS
AJAX
No SQL
Analytics
Robotics
HTML 4.0
Business Intelligence
Firewall
Java Script
ADS
jQuery
Java Script
VB Script
PHP
Networking
IP v6
VNC
CMM
DevOps