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Lessons in Information Governance
The document discusses lessons in information governance from a presentation given by John Newton, founder and CTO of Alfresco. Some key lessons are that closed systems are not always the most effective, strong governance is needed to make open collaboration work, zero tolerance policies do not work with users, effective governance should be invisible to users, and governance does not stop at organizational boundaries. Alfresco provides an open source content management platform and has over 180,000 community members, 200 partners, and manages over 10 billion documents for 1,300 customers in 180 countries.
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Lessons in Information Governance
- 1. Lessons in InformationGovernance John Newton (@johnnewton) Founder and CTO, Alfresco AIIM ELC – London
- 2. Alfresco Overview •Founded in 2005 • Open source platform • 180,000+ Community • 200+ WW partners • 1,300 active customers in 180 countries • 10 billion documents • 8 million users • New hybrid cloud & application templates © 2014 Alfresco Software Inc. All rights reserved. 2
- 3. We enabling business-critical document processes patient records insurance claims legal contracts scanning and imaging government records web sites research collaboration employee forms financial reporting request origination customer invoices
- 4. It all startedover 20 years ago… © 2014 Alfresco Software Inc. All rights reserved. Documentum Team – March 1991
- 5. Communists? There aresome new modern-day sort of Communists who want to get rid of the incentive for software makers under various guises!
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- 8. And Anarchy?!? Isaid I’m checking the code change in!
- 9. Open Source wasBuilt Differently
- 10. Quickly Open Sourceevolved with Linux Let’s stay Open, Modular and Free!
- 11. Lesson No. 1 Closed systems aren’t necessarily the most effective Corollary: Sunshine is the best disinfectant
- 12. Strong Governance ledto Professional Open Source Open Source is like Economy Class! You get nice champagne in first class, but you still get there at the same time! Marten Mickos – CEO of Eucalyptus and former CEO of MySQL
- 13. Open Source ANew Value Chain for Software PROJECT GOVERNANCE Development Distribution Marketing © 2014 Alfresco Software Inc. All rights reserved. Sales / Consulting Support Product Mgmt Community participates in ideas, priorities, testing and new components Design and Compose Internet Downloads Community I want to buy! Deployment I fixed a bug! Contribution
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- 15. Lesson No. 2 Strong governance can make open collaboration effective Corollary: Open with governance builds trust
- 16. People are busy trying to get work done
- 17. Freeze Disposition Schedule Cut off Transfer Hold MoReq Security Roles Events File Plan PDF(a) Audit Archive Declare Delete Close Relationships Permissions In-Place File Retention Accession Records Folders DoD Metadata User Rights Record Search
- 18. Freeze Disposition Schedule None Cut off Of This Matters! Transfer Hold MoReq Security Roles Events File Plan PDF(a) Audit Archive Declare Delete Close Relationships Permissions In-Place File Retention Accession Records Folders DoD Metadata User Rights Record Search
- 19. Freeze Disposition Schedule “End user adoption of RM applications remains a significant challenge” Cut off Transfer Hold MoReq Security Roles Events File Plan PDF(a) Audit Archive Declare Delete Close Relationships Permissions In-Place File Retention Accession Records Folders DoD Metadata User Rights Record Search “Records Managers Must Focus On Business Needs, Budgets, And Technology To Succeed” Forrester Research. September 18, 2013. Analyst Cheryl McKinnon
- 21. The Users World Content Creators / Users Finding Content Sharing and Collaborating ‘Getting Work Done’ Does RM Help Them?
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- 23. The Connected Enterprise 1,600 http://blogs.alfresco.com/wp/connected-enterprise-survey-results/
- 24. Business Connections Business Users = 1,888 http://blogs.alfresco.com/wp/connected-enterprise-survey-results/ http://inmaps.linkedinlabs.com/
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- 27. Lesson No. 3 Users will do what they need to do to get the job done Corollary: Zero tolerance doesn’t work!
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- 29. Team Collaboration Image Management Rich Media Support Web Content Services Document Management Social Publishing Process Management Accessible ECM Repository Mobile Support
- 30. Team Collaboration Image Management Rich Media Support Web Content Services Document Management Social Publishing Process Management Accessible ECM Repository Mobile Support Records Management
- 31. The Real Needsof Information Governance In Place Records Automatic Information Filing Dynamic File Plan
- 32. Lesson No. 4 Effective governance is invisible governance Corollary: Effective governance requires prioritisation and intelligence
- 33. Cloud/OnPrem Hybrid helps users… Sync Firewall
- 34. …and provides control Sync Firewall
- 35. Hybrid Cloud andGovernance Simple Smart Connected Control in the cloud Hybrid 60% Social Collaborative File Sharing Personal Work CRM HCM SMB 20% Focus on the end user. ERP Legal Secure Classified Backup Compliance 20% + on-premise Deliver all the value that ECM provides.
- 36. Lesson No. 5 Governance does not stop at the walls of the enterprise
- 37. The Governance Continuum Content Creators / Users Exec Staff & Record Managers ‘Get Work Done’ ‘Information Governance & Compliance’
- 38. Lessons Learnt /Learned 1. Closed systems are not the most effective systems 2. Strong governance can make open systems work 3. Zero tolerance doesn’t work 4. Effective governance is invisible governance 5. Governance does not stop at the walls of the enterprise
- 39. Special bonus slide:Role of Information Governance in… Digital Transformation Digitize end-to-end customer experience Digitize products and services as part of the value ecosystem Create trusted machines Source enhanced operational capabilities within a dynamic ecosystem Drive rapid customer-centric innovation Digitize for agility over efficiency Data, Information and Insights New digitally enhanced products and services Digital operational excellence Digital customer experience Source: Forrester
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Editor's Notes
- #4 WHAT PROBLEM DO WE SOLVE: Use this slide to talk about the meaning of “business-critical” and all of the business problems that we solve.
- #14 Develop from other Open Source Components Deliver for free over the internet Market by Word of Mouth and Community Demand is generated inside the company – Solves the problem or not Users participate in QA and resolution of problems with the code Community participates in ideas, priorities, testing and new components
- #37 Closed systems are not the most effective systems Strong governance can make open systems work Zero tolerance doesn’t work Effective governance is invisible governance Governance does not stop at the walls of the enterprise
- #38 Users – Create Edit Find Version Workflow Collaborate Access Control RM- Disposition Audit Security Archive / Destruction