The MILES Series - IT - Bringing Everything TogetherAnurag Purohit
How IT makes everything and everyone work together. Fundamentals of IT and related technologies and how they help organisations in achieving its goals. A perfect kick off for people who want to clear their doubt about how various components of IT work in harmony to help the organisation in getting the leading edge in the market. From the MILES (Make IT Logical, Easy and Simple) Series.
Data Centre World Asia 2018 Vital StatisticsBen Scodeller
A great overview of the demographic of visitors and exhibitors at Data Centre World in Singapore. As the largest Data Centre for business event in the region, Data Centre World boasts over 130 vendors as well as nearly 5,000 visiting delegates looking for infrastructure and data centre network solutions.
How COVID-19 is Accelerating Digital Transformation in Health and Social Care?NUS-ISS
Without a doubt, COVID-19 has become the unexpected driver for digital transformation. It is accelerating the transformation, especially in the health and social care space, as we are forced to adapt to the new norm brought about by the crisis. Join us as we discuss the trends and what might be the new health and social care landscape in Singapore after 2020.
Cross Process Governance: How to Balance Agility & ComplianceJason Bloomberg
Organizations have numerous, disparate ways of leveraging IT to automate or otherwise support the variety of business processes that constitute the operation of the business, typically focused on achieving business outcomes through continual optimization.
But when the organization seeks to be innovative, the story gets tricky when they treat innovation itself as a set of business processes. Innovation requires disruption, thus requiring a different management approach from traditional BPM-friendly "better-faster-cheaper" management techniques that drive optimization but limit innovation and resilience.
As a result, we're faced with the dilemma: invest heavily in custom integration to govern all our processes, thus sacrificing the agility drivers of innovation and resilience, or govern many of the processes manually in a piecemeal fashion, risking holes in our compliance.
The answer: cross-process governance that leverages dynamic constraint satisfaction. Implement technology that is able to interpret and apply diverse metadata across the organization, including policies, rules, and other governance-related information, maintaining compliance "on the edges," while disruptive innovation takes place as needed across the organization.
The MILES Series - IT - Bringing Everything TogetherAnurag Purohit
How IT makes everything and everyone work together. Fundamentals of IT and related technologies and how they help organisations in achieving its goals. A perfect kick off for people who want to clear their doubt about how various components of IT work in harmony to help the organisation in getting the leading edge in the market. From the MILES (Make IT Logical, Easy and Simple) Series.
Data Centre World Asia 2018 Vital StatisticsBen Scodeller
A great overview of the demographic of visitors and exhibitors at Data Centre World in Singapore. As the largest Data Centre for business event in the region, Data Centre World boasts over 130 vendors as well as nearly 5,000 visiting delegates looking for infrastructure and data centre network solutions.
How COVID-19 is Accelerating Digital Transformation in Health and Social Care?NUS-ISS
Without a doubt, COVID-19 has become the unexpected driver for digital transformation. It is accelerating the transformation, especially in the health and social care space, as we are forced to adapt to the new norm brought about by the crisis. Join us as we discuss the trends and what might be the new health and social care landscape in Singapore after 2020.
Cross Process Governance: How to Balance Agility & ComplianceJason Bloomberg
Organizations have numerous, disparate ways of leveraging IT to automate or otherwise support the variety of business processes that constitute the operation of the business, typically focused on achieving business outcomes through continual optimization.
But when the organization seeks to be innovative, the story gets tricky when they treat innovation itself as a set of business processes. Innovation requires disruption, thus requiring a different management approach from traditional BPM-friendly "better-faster-cheaper" management techniques that drive optimization but limit innovation and resilience.
As a result, we're faced with the dilemma: invest heavily in custom integration to govern all our processes, thus sacrificing the agility drivers of innovation and resilience, or govern many of the processes manually in a piecemeal fashion, risking holes in our compliance.
The answer: cross-process governance that leverages dynamic constraint satisfaction. Implement technology that is able to interpret and apply diverse metadata across the organization, including policies, rules, and other governance-related information, maintaining compliance "on the edges," while disruptive innovation takes place as needed across the organization.
The Digital Enterprise - Alfresco Summit Keynote 2014John Newton
US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.
Presentation given in London last June at the Cloud World Forum. They have served as the basis of a blog entry on the CloudSource blog (www.hp.com/cloud/blog), titled "Can you secure the right skills for a cloud world".
Building a Business Case for Innovation: Project Considerations for Cloud, Mo...Fred Isbell
Breakout Session from the 2015 TSIA Technology Service World event in Las Vegas attended by 1,500+ service & support professionals. Provided insight into:
1.) The next wave of innovative technology and business solutions
2.) Key insights from industry influencers and experts to assist in building a business case
3.) Case studies from SAP projects & customers showcasing the results, business impact, and best practices to managing next-generation projects and solutions
Governance is the glue that holds various content, knowledge and data management initiatives together. It is increasingly necessary as a component of customer experience and marketing automation and integration initiatives. The challenge is that governance is not an exciting topic and it is difficult to get participation and buy in at the correct levels of the organization. How do you retain interest in these kinds of necessary programs? The answer is to tie governance to measurement of program and project progress, success and operations. Once governance is aligned with objectives and clearly defined measurement, the organization will focus the correct level of attention and governance will be successful.
This webinar will cover the challenges associated with data governance and the business impact of poor data quality on digital marketing programs and knowledge management systems. Expert panel members will discuss real-world examples of data governance best practices, how to avoid the common pitfalls and how to put a framework for a successful metrics-driven governance process in place.
Usama Fayyad talk in South Africa: From BigData to Data ScienceUsama Fayyad
Public talk by Barclays CDO Usama Fayyad in South Africa: both at University of Pretoria (GIBS) - Johannesburg and at Workshop17 in Capetown July 14-15, 2015
Dr. Harper, a global "Strategic hustler(TM)", has a progressively rich background leading and contributing to helping global & start-up organizations achieve strategic objectives through optimal performance of core business processes within an efficient information technology (IT) environment. Proven deliverer of value innovation through leading numerous process- and productivity-improvement initiatives, leverages emerging technologies for business transformation, orchestrates organizational change, while identifying and developing collaborative opportunities between business units and technology. He is a reputable source for establishing sound business practices emphasizing accountability, increased capacity, efficiency, effectiveness, quality, reduced spending and increased ROI/RONA for private and public sector clients.
An accomplished instructor and author, Dr. Harper is an engaging life-long learner and teacher who challenges his audience to leverage unique experiences to grow their mind, body, spirit, and community.
His leadership, teaching, and solutions-focused thinking has directed or contributed to strategic programs/projects with combined budgets of over $4 Billion generating combined revenues and savings of over $5 Billion for companies [start-ups, global] and governments [municipal, state, federal] on six continents [Africa, Asia, Australia, Europe, North America, and South America]. Core competencies include:
• Activity Based Costing/Management
• Business Intelligence
• Business Transformation
• Curriculum and Course Development and Delivery
• Earned-Value Management
• Enterprise Architecture
• Governance and Control / Compliance
• Organizational Change Management
• Organizational Project Management
• Process Re-engineering-Improvement
• Strategic Execution Management
• System Development Lifecycle Management
• Transformational Leadership
• Universal [Enterprise] Commerce
• Value Innovation
• Public Speaking
The fork in the road - the Application Modernization Roadmap for Notes/Domin...John Head
For the past five years, PSC has presented at conferences all over the world sharing our vision of how applying a modernization methodology to Notes & Domino can lead to major improvements in user adoption and accessibility. The impact is felt by the user, the developer, and the ROI of the application. During this time, we have been successfully applying the same proven processes to other technologies outside of the ICS realm. It is now time to bring those worlds together. There are a lot of questions in the community about what to do with our applications given the change in Notes/Domino application development roadmap. This session will give you the PSC perspective on your options. It will include our vision for IBM XPages, including IBM Bluemix and will highlight our integration work with IBM Digital Experience. We will showcase our work with other technologies, including Microsoft (Office365, Azure, Addins, and more), Nintex, OutSystems, QuickBase, to name a few. This session is for Notes/Domino/XPages customers who want robust options to modernize their existing applications. We will show you other platforms as well as announce an exciting partnership that will allow IBM XPages apps to have life on other platforms as well. Come and see real world demos of how our strategy is working for our existing customers and will work for you. We can help you navigate the road ahead.
Who am I to you? Digital’s relationship with technology and data | Heads of D...CharityComms
Karina Brisby, head of digital, Versus Arthritis
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presentation given @ Aarhus University April 30, 2015. About IBM's model of innovation, the major innovation programs and some examples. Links to more info on one of the last slides in the deck.
The Digital Enterprise - Alfresco Summit Keynote 2014John Newton
US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.
Presentation given in London last June at the Cloud World Forum. They have served as the basis of a blog entry on the CloudSource blog (www.hp.com/cloud/blog), titled "Can you secure the right skills for a cloud world".
Building a Business Case for Innovation: Project Considerations for Cloud, Mo...Fred Isbell
Breakout Session from the 2015 TSIA Technology Service World event in Las Vegas attended by 1,500+ service & support professionals. Provided insight into:
1.) The next wave of innovative technology and business solutions
2.) Key insights from industry influencers and experts to assist in building a business case
3.) Case studies from SAP projects & customers showcasing the results, business impact, and best practices to managing next-generation projects and solutions
Governance is the glue that holds various content, knowledge and data management initiatives together. It is increasingly necessary as a component of customer experience and marketing automation and integration initiatives. The challenge is that governance is not an exciting topic and it is difficult to get participation and buy in at the correct levels of the organization. How do you retain interest in these kinds of necessary programs? The answer is to tie governance to measurement of program and project progress, success and operations. Once governance is aligned with objectives and clearly defined measurement, the organization will focus the correct level of attention and governance will be successful.
This webinar will cover the challenges associated with data governance and the business impact of poor data quality on digital marketing programs and knowledge management systems. Expert panel members will discuss real-world examples of data governance best practices, how to avoid the common pitfalls and how to put a framework for a successful metrics-driven governance process in place.
Usama Fayyad talk in South Africa: From BigData to Data ScienceUsama Fayyad
Public talk by Barclays CDO Usama Fayyad in South Africa: both at University of Pretoria (GIBS) - Johannesburg and at Workshop17 in Capetown July 14-15, 2015
Dr. Harper, a global "Strategic hustler(TM)", has a progressively rich background leading and contributing to helping global & start-up organizations achieve strategic objectives through optimal performance of core business processes within an efficient information technology (IT) environment. Proven deliverer of value innovation through leading numerous process- and productivity-improvement initiatives, leverages emerging technologies for business transformation, orchestrates organizational change, while identifying and developing collaborative opportunities between business units and technology. He is a reputable source for establishing sound business practices emphasizing accountability, increased capacity, efficiency, effectiveness, quality, reduced spending and increased ROI/RONA for private and public sector clients.
An accomplished instructor and author, Dr. Harper is an engaging life-long learner and teacher who challenges his audience to leverage unique experiences to grow their mind, body, spirit, and community.
His leadership, teaching, and solutions-focused thinking has directed or contributed to strategic programs/projects with combined budgets of over $4 Billion generating combined revenues and savings of over $5 Billion for companies [start-ups, global] and governments [municipal, state, federal] on six continents [Africa, Asia, Australia, Europe, North America, and South America]. Core competencies include:
• Activity Based Costing/Management
• Business Intelligence
• Business Transformation
• Curriculum and Course Development and Delivery
• Earned-Value Management
• Enterprise Architecture
• Governance and Control / Compliance
• Organizational Change Management
• Organizational Project Management
• Process Re-engineering-Improvement
• Strategic Execution Management
• System Development Lifecycle Management
• Transformational Leadership
• Universal [Enterprise] Commerce
• Value Innovation
• Public Speaking
The fork in the road - the Application Modernization Roadmap for Notes/Domin...John Head
For the past five years, PSC has presented at conferences all over the world sharing our vision of how applying a modernization methodology to Notes & Domino can lead to major improvements in user adoption and accessibility. The impact is felt by the user, the developer, and the ROI of the application. During this time, we have been successfully applying the same proven processes to other technologies outside of the ICS realm. It is now time to bring those worlds together. There are a lot of questions in the community about what to do with our applications given the change in Notes/Domino application development roadmap. This session will give you the PSC perspective on your options. It will include our vision for IBM XPages, including IBM Bluemix and will highlight our integration work with IBM Digital Experience. We will showcase our work with other technologies, including Microsoft (Office365, Azure, Addins, and more), Nintex, OutSystems, QuickBase, to name a few. This session is for Notes/Domino/XPages customers who want robust options to modernize their existing applications. We will show you other platforms as well as announce an exciting partnership that will allow IBM XPages apps to have life on other platforms as well. Come and see real world demos of how our strategy is working for our existing customers and will work for you. We can help you navigate the road ahead.
Who am I to you? Digital’s relationship with technology and data | Heads of D...CharityComms
Karina Brisby, head of digital, Versus Arthritis
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presentation given @ Aarhus University April 30, 2015. About IBM's model of innovation, the major innovation programs and some examples. Links to more info on one of the last slides in the deck.
Similar to Health IT Summit in Denver 2014 - Opening Keynote "Leading Transformation at the American Cancer Society" with Jay Ferro, CIO, American Cancer Society
Good data is like good water: best served fresh, and ideally well-filtered. Data Management strategies can produce tremendous procedural improvements and increased profit margins across the board, but only if the data being managed is of high quality. Determining how Data Quality should be engineered provides a useful framework for utilizing Data Quality management effectively in support of business strategy. This, in turn, allows for speedy identification of business problems, delineation between structural and practice-oriented defects in Data Management, and proactive prevention of future issues. Organizations must realize what it means to utilize Data Quality engineering in support of business strategy. This webinar will illustrate how organizations with chronic business challenges can often trace the root of the problem to poor Data Quality. Showing how Data Quality should be engineered provides a useful framework in which to develop an effective approach. This in turn allows organizations to more quickly identify business problems as well as data problems caused by structural issues versus practice-oriented defects and prevent these from reoccurring.
Learning objectives:
-Help you understand foundational Data Quality concepts for improving Data Quality at your organization
-Demonstrate how chronic business challenges for organizations are often rooted in poor Data Quality
-Share case studies illustrating the hallmarks and benefits of Data Quality success
These slides—based on the webinar from EMA Research and Equalum—provide practical insights into six foundational principles of streaming change data capture that guide your modernization journey.
Founding a Data Democracy: How Ivy Tech is Leading a Revolution in Higher Edu...Brendan Aldrich
Is your data reliable, intuitive, interactive, and immediately available to everyone who needs it? This presentation explores how Ivy Tech, the nation's largest singly-accredited community college system, coupled cloud-based and open-source platforms with predictive analytics and sustainable data practices to create a cost-effective governed data democracy that's helping administrators, staff, and faculty access the data they need to drive student success.
[WSO2Con Asia 2018] Get on the Bus for the JourneyWSO2
Today’s technologies are changing the way we live, learn, work and communicate. In an era of rapid technological and market change, organizations of all sizes in every industry need to increase their capacity to move their business forward and remain competitive. Digital transformation is not a ‘one-off’ project - it is a journey. Get on the bus to make the start to yours.
Data foundations building success, at city scale – Imperial College LondonSplunk
Universities have more in common with modern cities than traditional places of learning. This mini city needs to empower its citizens to thrive and achieve their ambitions. Operationalising data is key to building critical services; from understanding complex IT estates for smarter decision-making to robust security and a more reliable, resilient student experience. Juan will share his experience in building data foundations for a resilient future whilst enabling digital transformation at Imperial College London.
The creation of a “data democracy” involves new challenges around organizational acceptance, licensing, user access, data comprehension and training than are typically encountered with a more standard business intelligence deployment. In fact, studies suggest that as few as 4% of American companies may have actually achieved this rare distinction of empowering more than 50% of its employees to directly access and use data. In this session, Mr. Aldrich will discuss these challenges and the solutions that he has designed to create a data democracy for the City Colleges of Chicago.
Basics of BI and Data Management (Summary).pdfamorshed
Basics of Business Intelligence and Data Management
BI Architecture
How BI works?
DMBOK framework
what is Data literacy
Data quality
Data Governance
what is self-service or modern BI
Power BI Architecture
How Power BI Works
BI Implementation steps
Similar to Health IT Summit in Denver 2014 - Opening Keynote "Leading Transformation at the American Cancer Society" with Jay Ferro, CIO, American Cancer Society (20)
Development and implementation of a system to support prediction of suicide risk in the Department of Veterans Affairs - DR. Robert Bossarte and Paul Bradley
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2. CONFIDENTIAL ACS Information Technology 2
My Story and Our Story
• Who I Am
• Who We Are
• The Transformation
Story
• In the Beginning . . .
• The Journey So Far
• Report Card and
Outlook
• End (States)
3. Who I Am
POSITION
• Chief Information Officer, American Cancer
Society
EDUCATION
• AB & MBA, University of Georgia
FAMILY
• Three sons: Trey (15), Connor (13) and
Alex (10)
NOMINATIONS
• 2013 Top 10 CIO Breakaway Leader –
Winner
• 2012, 2013 ATP (Assoc. Telecom Pro) –
Finalist
• 2011 Georgia CIO of the Year – Winner
• 2010 Georgia CIO of the Year – Finalist
BOARDS
• Board Chair, Georgia CIO Leadership
Association
• Board Chair, TechBridge
• Co-Chair, United Way, Technology Unit
• Advisory Board, Women In Technology
• Alumni Board, Terry College of Business
CONFIDENTIAL ACS Information Technology 3
http://www.twitter.com/jayferro
6. Who We Are
• Founded in 1913, ACS is the nation’s largest
voluntary public health organization.
• The American Cancer Society is the most
trusted source of cancer information.
• As the largest nongovernmental funder of
cancer research and having spent more than
$3.6 billion on cancer research since 1946,
we’ve played a role in nearly every cancer
breakthrough in recent history.
CONFIDENTIAL ACS Information Technology 6
10. CONFIDENTIAL ACS Information Technology 10
A History of Innovation
• We have supported 47 investigators before they
went on to win Nobel Prizes. From:
– Hermann Joseph Muller, PhD, 1946, Nobel Prize in
Physiology or Medicine
To:
– James E. Rothman, PhD, 2013, Nobel Prize in
Physiology or Medicine
12. CONFIDENTIAL ACS Information Technology 12
We moved toward a
business without
barriers to realize our
lifesaving mission
without boundaries.
1 legal entity
Leverage and
move resources
Coordinated
efforts
Scalability for
future growth
Now
12 Divisions
Grassroots
Organization
Divisional
Operating
Model
Autonomy
to make
impact at
local level
Then &
14. In the Beginning . . .
(or, Where I Came In)
CONFIDENTIAL ACS Information Technology 14
15. CONFIDENTIAL ACS Information Technology 15
State of IT in 2011
Findings:
• The application, data, information and infrastructure architectures reflect the changes over
the past several decades, and will need re-architecting and evolution to support the growth
and mission of “One ACS” in the years to come.
• ~90% of IT spend on “lights on” activities
Application Architecture:
• Accidental and decentralized development resulted in ~600 applications that did meet
business needs
• The resulting architecture is disjointed and costly to maintain
• Low penetration into Social & Mobile space
Data & Information Architecture:
• Data distributed across the enterprise in over ~1,500 silo’ed databases.
• The amount of data relatively small, though the diversity & distribution is immense and
creates numerous issues including inaccurate reporting, & misleading results.
Infrastructure Architecture:
• ~2,000 servers across 3 primary data centers & several hundred secondary locations
• Single point of failures: matrix of aging to end-of-life equipment with limited DR/BC
16. CONFIDENTIAL ACS Information Technology 16
Assessment Results
• The key findings from
discussions across the
enterprise were
synthesized into the seven
(7) Signature IT Strategies.
These strategies guide the
IT team as they establish a
solid foundation that can
support ambitious
business goals
18. CONFIDENTIAL ACS Information Technology 18
Technology Roadmap
CONFIDENTIAL ACS Information Technology
Talent Strategy &Training
Realign Organization
IT Risk Management
ITIL Based Processes & Agile (SDLC)
PMO & Balanced Scorecard
Consolidate Data Centers
Harden, Right-sized Network
Virtualize ACS Environment
Email Collaboration Platform
Tactical & Strategic Disaster Recovery
Service Oriented / Integration Architecture
Data Management Platform
BI, Analytics & Reporting Architecture
Common Services / Enterprise Service Bus Deployment
Identity & Access Management
Intranet & Internet Platform
2012 2013 2014 2015 2016
PeopleProcess
Arch.Infrastructure
Change Management Program - Recruiting, Training, Performance Management & Communications
Technology
Apps.
Application Rationalization
Mobility Strategy & Applications
Stabilize
Improve
Transform
Streamlined suppliers
Unified Communication & SIP
Application Upgrades Application Replacements
Skills analysis
19. The Journey So Far
CONFIDENTIAL ACS Information Technology 19
20. CONFIDENTIAL ACS Information Technology 20
Culture Change, Not Culture Clash
• SMAC and the Society
• Process Improvement
– 30-60-90 Journey
– The Innovation Process
• Transparency and Communication
– Inside and Outside of IT
– Performance
– Recognition
• Partnerships
• Document Collaboration
• Access to Data/Apps on the Go
• Big Data? Big Solutions
• Transforming Customer Support
• Running the Numbers
• IT Progress Report Card
• Business Focus
• Lessons Learned
21. SMAC in the Middle
• Social: Engagement, connection,
collaboration, community, and
crowdsourcing
• Mobile: Value through micro-
moments, innovation on the move,
event interconnections
• Analytics: Delivering value through
patterns and predictions
• Cloud: Business agility, economies of
scale, collaboration, competitiveness
CONFIDENTIAL ACS Information Technology 21
Interconnection
22. CONFIDENTIAL ACS Information Technology 22
SMAC and the Society
Before 2012
•Facebook / Twitter / Instagram
•Low penetration
•Outdated chat client
Now & Near Future
•Social media login / integration for
programs and promotion
•Enterprise chat / collaboration
•Yammer enterprise social media
Before 2012
• Company-sponsored expense
• BYOD launched: ~320 devices
• Unsecured, unofficial apps
Now & Near Future
• BYOD: 3,500+ devices
• Enterprise App Store with third-party and
in-house apps
• Secure mobile gateway
• Mobile payment app and event support
Before 2012
• Outdated infrastructure
• Unsupported reporting software
• Weekly data refresh
Now & Near Future
• Enterprise data warehouse/platform
• Daily data refresh
• Latest enterprise reporting software
• Mobility and greater BI
Before 2012
•Outdated intranet, project sites
•Decentralized servers /
environment
Now & Near Future
•SharePoint intranet, project and
team sites
•Centralized servers, support
•OneDrive storage
SOCIAL
MOBILE CLOUD
ANALYTICS
25. CONFIDENTIAL ACS Information Technology 25
Quick Wins! 30-60-90!
• Quick Wins program provides standard
processes and brings relief to pain points
– Reduced risk: transparency, improved controls
– Improved quality
– Greater productivity: effective use of resources
– Improved timeliness: faster turnaround, proactive
escalations
March 2012
Quick Wins program
implemented
March 2013
310 Quick Wins launched
128 Completed
Integrated Quick Wins
into Enterprise demand
management
March 2014
424 Quick Wins launched
192 Completed
26. CONFIDENTIAL ACS Information Technology 26
Transparency & Communication
Inside IT:
• Communication
– Newsletters
– Emails (CIO Update, Jay’s Open Door)
– Social media (Yammer)
• Performance
– Restructure duties, teams
– Set expectations
• Recognition
– IT CODE Spirit of Excellence
Outside IT:
• Project Deployments
– Employ Change Champions
– Generate excitement
• Communication
– Targeted and project-related emails
– Annual Performance Report
– Nationwide survey
– Social media (Yammer)
– Open Door policy
30. CONFIDENTIAL ACS Information Technology 30
Access Data/Apps on the Go
• Mobility Strategy
– BYOD
– Enterprise App Store – Customized and in-
house apps
• Application virtualization
• Slow, but steady move toward cloud and
SaaS where appropriate
42%Increase in
connected
BYOD
devices in
6 months
31. CONFIDENTIAL ACS Information Technology 31
Data Management Solutions
• Enterprise Data Warehouse
Appliance
– Daily data refresh
• Enterprise Business Intelligence
Platform
– Faster, more advanced reporting
with up-to-date data
– Mobile reporting
32. CONFIDENTIAL ACS Information Technology 32
Transforming Customer Support
• Increase
frequency of and
areas of
measurement
• Survey
• Prioritize pain
points
• Be open to
feedback and
changes
• Develop action
plans to fix
issues / correct
course
89
90
91
92
93
94
95
96
97
98
99
10/18/2012 1/26/2013 5/6/2013 8/14/2013 11/22/2013 3/2/2014 6/10/2014 9/18/2014
PercentCustomerSatisfaction
Year
% Customer Satisfaction 2012 to Present
33. CONFIDENTIAL ACS Information Technology 33
Running the Numbers
150%
$6 m
9,000
12% 10%
Increase in
customer
service
Increase in
first-contact
resolutions
email accounts
in 2 monthsin telecom savings each year
Increase in
sites with
enterprise Wi-Fi
Migrated
40%
Increase in
cancer.org site visits
while saving
$500,000
in site support costs
35. CONFIDENTIAL ACS Information Technology 35
• Lotus Notes mail servers reduced from 139
to 12
• Domain controllers reduced from 147 to 53
• Migration and sunset of >200 Enterprise
apps
• Consolidation of 7 GLs to 1
• 150% increase in sites with Enterprise Wi-Fi
capabilities
• 50% increase in standard Avaya VOIP sites
• 4,800 new computers issued during 2012
• Cost reductions realized for hardware
and/or software maintenance
• Records Management Program (6 months of
email)
• Streamlined project portfolio to align with
the business needs
• Our BYOD program (tablets and
smartphones) increased from 319 to 3,500+
• Monitoring 12,000+ endpoints
• 99.5% of all computers have latest McAfee
• 99.5% of all computers have latest
Encryption
• Identity and Access Management
• Active Directory cleanup, using
FIM/tools we already owned
• Office 365 Migration
• 9,000 email accounts in mere months
• Industry-standard email and apps
• New Intranet – SharePoint for collaboration,
communication
• Digital Asset Management
• Application virtualization
• Integrated Yammer into SharePoint
• MS Lync meetings
• SharePoint 2013 – team sites, project sites
• Reduced data latency for critical reports
from weekly to nightly
• Internal firewalls
• Endpoint & email DLP
• Upgraded to Cisco VPN & site to site
• Active Directory domain
consolidation
• Server/router/network
consolidation
• Uniform patch management
process
• Latest BusinessObjects upgrade
• OneDrive for Business – document
access anywhere
• Mobile reporting
• Visual dashboards
• Alert notifications
• Better search/navigation
• Quarterly compliance and
certification of system access
• Network authentication
38. Our Outlook
LESSONS LEARNED
• Collaborate or die
• Quick Wins Strategy – What can you do in
30–60– 90 days
• Build credibility through transparency and
frequent communications
• Always understand the culture of the
organization and change appetite
• Live to fight another day!
• Learn from your peers – internal and
external
• Change people or change people
• Trust your gut
• Don’t reinvent the wheel! “R&D”
CONFIDENTIAL ACS Information Technology 38
0
10
20
30
40
50
60
70
80
2012
2013
2014
Beyond 2014
IT Spend Focus Areas
Stabilize Improve Transform
Reduced spend on ‘keep the lights on’ activities adds to the
bottom line and means more funding for new technology
solutions and process improvements.